Mathew Povroznik
Mathew Povroznik at BMW of Westlake

Mathew Povroznik

BMW Service Advisor

BMW of Westlake

24690 Sperry Drive
Westlake, OH 44145

Contact Me
4.8
212 Reviews
4.8

212 Reviews

Write a Review

212 Reviews of Mathew Povroznik

May 21, 2025

Dealership Rating
Employee Rating

Everyone was very professional and nice, i will be returning soon for a service on my vehicle More

by ISABELLEROSALEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

May 18, 2025

Dealership Rating
Employee Rating

I called to get car serviced, the person was rude and said they had all of my information. I tried to explain the issue and he again said he had all of the information. I had to get it towed in for servi More

by RONMILISSA88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 21, 2025

BMW of Westlake responded

Ron, we regret to hear that you had this experience with us. I will bring this to the attention of the service manager.

May 13, 2025

Dealership Rating
Employee Rating

Clean neat helpful kind good need more information need more ideals for the customer to go after More

by KEMPTRAWALKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brittaney Quick, Cory McConville, Andrew Shaw , Cashier Lady 5 star

May 17, 2025

BMW of Westlake responded

Thank you a for taking the time to let us know how we did. We hope you have a great day!

May 04, 2025

Dealership Rating
Employee Rating

Matthew usually seems to be the person to help me in the service department. He Is always super nice. He lets me know the recommended services without making me feel pressured. I appreciate that greatly! T More

by Vanessa E.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cameron LaPorte, Jimmy Laumer , The service checkout girl, 5 stars!

May 06, 2025

BMW of Westlake responded

Vanessa, we are very happy we could provide you with a positive experience!

May 03, 2025

Dealership Rating
Employee Rating

Everyone is friendly and helpful. Service was quick. Dealership is clean and has electrical access to charge devices while you wait. More

by mariagteska
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 06, 2025

BMW of Westlake responded

Maria, we're glad to hear you enjoyed your visit.

April 29, 2025

Dealership Rating
Employee Rating

Great service! Loved having the service video to show the customer what needs to be fixed in the BMW. I also loved having the valet service since I live 45 minut More

by TINA36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nicholas-Valet Driver

May 02, 2025

BMW of Westlake responded

Tina,reviews like this give us motivation and help us ensure we provide high-quality care.

April 29, 2025

Dealership Rating
Employee Rating

Very clean, nice waiting area, conducive to working. Appreciate the beverages while waiting for my car More

by NLMULL714
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 02, 2025

BMW of Westlake responded

Thank you for taking the time to leave a review for us at BMW of Westlake. We're happy we could meet your expectations!

April 24, 2025

Dealership Rating
Employee Rating

They did everything I asked. Very professional. I like the video survey they send to document condition of tires and brakes. More

by THADcv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 27, 2025

BMW of Westlake responded

Thank you; we appreciate your feedback!

April 23, 2025

Dealership Rating
Employee Rating

Fast service, kept me informed along the way, made reasonable recommendations. The waiting area was also pleasant. More

by JOEBAHHUR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 25, 2025

BMW of Westlake responded

Joe, your satisfaction is our top priority.

April 22, 2025

Dealership Rating
Employee Rating

The service representative went over and beyond my expectations. The cost of my repairs were expensive. The representative found discounts that made my experience stressful. More

by THURMAN.CAMPBELL721
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
1
...

Dealership Inventory (154 Vehicles)

new 2024 BMW 530 car, priced at $63,775
2024 BMW 530
new
Dark Graphite Metallic exterior
Automatic
All-wheel Drive
new 2025 BMW 530 car, priced at $64,990
2025 BMW 530
new
Oxide Grey Metallic exterior
Automatic
All-wheel Drive
new 2025 BMW Z4 car, priced at $62,920
2025 BMW Z4
new
Portimao Blue Metallic exterior
Automatic
Rear-wheel Drive
new 2025 BMW X5 car, priced at $81,675
2025 BMW X5
new
Lime exterior
Automatic
All-wheel Drive
new 2025 BMW 330 car, priced at $52,530
2025 BMW 330
new
Arctic Race Blue Metallic exterior
Automatic
All-wheel Drive
used 2022 BMW X6 car, priced at $56,081
2022 BMW X6
used
Alpine White exterior
Automatic
All-wheel Drive