Mathew Povroznik

Service personal especially Matt were all very friendly and knowledgeable. Service time was quicker than projected. Thank you and knowledgeable. Service time was quicker than projected. Thank you More

by BONNIEPARIDON Verified Customer Verified Customer

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This is the best BMW dealership in Ohio. Their service is fabulous and their people are great! shout out to Matthew and Brittany in the service department. They treat me like family in our o Their service is fabulous and their people are great! shout out to Matthew and Brittany in the service department. They treat me like family in our open and transparent. More

by AudiAsh Verified Customer Verified Customer

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Great service. Matt took great care of me and the dealership communicated promptly. Highly recommend. Matt took great care of me and the dealership communicated promptly. Highly recommend. More

by richard.sittema Verified Customer Verified Customer

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Matthew and the team are always so helpful and kind. Everything I needed done was taken care of and completed well. Everything I needed done was taken care of and completed well. More

by Jacquie1980 Verified Customer Verified Customer

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Very good service and accommodating. I was also provided with a loaner electric BMW, which was very nice and it made me look good. Very happy customer. I was also provided with a loaner electric BMW, which was very nice and it made me look good. Very happy customer. More

by RPUZZITIELLO Verified Customer Verified Customer

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My experience with Mat Povroznik, the service advisor, was great. He explained my various options needed to resolve the issues with my vehicle quite thoroughly. Now, the work itself is where are having was great. He explained my various options needed to resolve the issues with my vehicle quite thoroughly. Now, the work itself is where are having a problem. I come in with two problems 1). Tire pressure monitoring system failed. It was fixed but I noticed, when the car was returned to me, that the left front tire reads 5psi less than the right tire. Since the car does not pull to the left, this may indicate still a bad sensor. Needs to be checked out. 2). The instrument panel ( speedometer, tack, clock,etc) and the information screen in the middle of the dashboard FADE OUT as you start driving. It can vary from simply being very annoying to not being able to read the information neither in the information nor instrument panel This is a real problem and haves to be fixed. More

by BILL44111 Verified Customer Verified Customer

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Excellent Service staff offers excellent customer service. I was kept informed all through the service performed service. I was kept informed all through the service performed More

by JEFFC6 Verified Customer Verified Customer

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Best bmw ever, all of the staff members are very professional and friendly. I will highly recommend! professional and friendly. I will highly recommend! More

by PATRICIAWALKER87 Verified Customer Verified Customer

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Orderly, clean and very customer oriented. Waiting room was clean and comfortable. Explained service completely Waiting room was clean and comfortable. Explained service completely More

by SRNICK Verified Customer Verified Customer

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Always great service, never suggest anything that isn't needed. Glad we purchased the car from Westlake and will purchase again from the dealership. needed. Glad we purchased the car from Westlake and will purchase again from the dealership. More

by RICHARDBRYSON65 Verified Customer Verified Customer

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