Mathew Povroznik | Page 31

Today was my 2nd visit to the service department in three days. I originally came in for an oil change and for a noise that was coming from the passenger's side. Aside from some miscommunication, which I tak days. I originally came in for an oil change and for a noise that was coming from the passenger's side. Aside from some miscommunication, which I take most of the responsibility for, and 4 new tires that I wasn't really anticipating. I am happy with service that I received. I am also very pleased with the way DIane really went above and beyond to help me out during the checkout process. She really made me feel important by making sure that I wouldn't need to pay a surcharge. Thanks Diane! More

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Had a very good experience all the people were very professional got done exactly what I needed professional got done exactly what I needed More

by DNC1860 Verified Customer Verified Customer

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First class in every respect. From the sales department to the service department, they go above and beyond to assure satisfaction! From the sales department to the service department, they go above and beyond to assure satisfaction! More

by GJDEEL Verified Customer Verified Customer

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Have been dealing with this service department for over 10 years. Always excellent. On this visit the service advisor failed to discuss with me recommended services needed and then the day after my appoi 10 years. Always excellent. On this visit the service advisor failed to discuss with me recommended services needed and then the day after my appointment was completed, I get an email entitled “we missed you”, meaning I didn’t show for my appointment. Let’s just say, the service department had a bad day and I will go back for my next appointment. Overall, not a good experience. More

by JSLUPO Verified Customer Verified Customer

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Easy schedule! Matthew was clear and precise about the entire process! My vehicle is fixed properly! Thank you !!! Matthew was clear and precise about the entire process! My vehicle is fixed properly! Thank you !!! More

by ZOLTAN_ONODI Verified Customer Verified Customer

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Excellent staff that helped me every step of the way. This is my second vehicle through BMW Westlake. This is my second vehicle through BMW Westlake. More

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I called and they recommended for me to come in, Mathew did great job in taking care of the problem in timely fashion did great job in taking care of the problem in timely fashion More

by R_HELOU Verified Customer Verified Customer

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Came in for an oil change. Matthew took great care of me during my visit. I truly appreciate the multi point inspection and the complimentary car wash. Matthew took great care of me during my visit. I truly appreciate the multi point inspection and the complimentary car wash. More

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Very nice dealership. Quality service work every time. I would never take my vehicle anywhere else Quality service work every time. I would never take my vehicle anywhere else More

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I worked with the service department. Each person I have worked with has been friendly and professional. The repair that was needed was completed quickly. The communication I received was Each person I have worked with has been friendly and professional. The repair that was needed was completed quickly. The communication I received was informative and timely. More

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