Mathew Povroznik

It’s really a pleasure to take my car to BMW! So organized and efficient in their service! So organized and efficient in their service! More

by regome33 Verified Customer Verified Customer

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We were visiting Cleveland and our car broke so we decided to tow it to west lake service center, when we approached Mathew he was very accommodating and helpful in getting our car diagnostics and ins decided to tow it to west lake service center, when we approached Mathew he was very accommodating and helpful in getting our car diagnostics and installed all the required parts in a day. Glad we chose west lake center and we look forward to visiting this place for all our future services. Thank you for your help Mathew. Thanks, Vijay More

by Vijay Verified Customer Verified Customer

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Caring and understanding the needs of the customer, the people working there always ready to help. The service is always diligent and professional. Thank you. people working there always ready to help. The service is always diligent and professional. Thank you. More

by Evalyn T Verified Customer Verified Customer

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Service was great. Running well and looks brand new. Great detail work. Matt and Kevin were extremely helpful, professional, and kind. Running well and looks brand new. Great detail work. Matt and Kevin were extremely helpful, professional, and kind. More

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The service and communication are exceptional . I would highly recommend BMW Westlake to my friends. I would highly recommend BMW Westlake to my friends. More

by Aimee Greenfield Verified Customer Verified Customer

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Service is great. The people at the service desk are superb. Repairs are done on time and correct. The people at the service desk are superb. Repairs are done on time and correct. More

by DINOMACY Verified Customer Verified Customer

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The service department has provided consistently good service since I brought my car to them seven years ago. service since I brought my car to them seven years ago. More

by wyantsmiling Verified Customer Verified Customer

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can't say enough about the expertise of the service department, particularly Matthew.makes.it easy to continue to take my car to them for service in the future department, particularly Matthew.makes.it easy to continue to take my car to them for service in the future More

by CURTWEIKART Verified Customer Verified Customer

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Excellent staff. Very helpful and informative. Tech found some issues I was not aware of and corrected them. I appreciate the professionalism. Very helpful and informative. Tech found some issues I was not aware of and corrected them. I appreciate the professionalism. More

by JJEF1946 Verified Customer Verified Customer

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Very professional and nice. I liked that a video was given via text to explain what was going on with my vehicle. Only one thing that upset me…..on pick up of my vehicle, An e I liked that a video was given via text to explain what was going on with my vehicle. Only one thing that upset me…..on pick up of my vehicle, An employee named Kevin was very unfriendly and set the mood badly. In my opinion, he should not greet or even speak to a customer. Vanessa Adams More

by VANA1026 Verified Customer Verified Customer

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