Mathew Povroznik
Mathew Povroznik at BMW of Westlake

Mathew Povroznik | Page 32

BMW Service Advisor

BMW of Westlake

24690 Sperry Drive
Westlake, OH 44145

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4.9
345 Reviews
4.9

345 Reviews

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345 Reviews of Mathew Povroznik

February 21, 2024

Dealership Rating
Employee Rating

Westlake BMW is a beautiful dealership with excellent people. Its service team is highly professional and pleasant to work with. Definitely would recommend and return for any work on our vehicles More

by KFTESKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 21, 2024

BMW of Westlake responded

Thanks for the positive review!

February 19, 2024

Dealership Rating
Employee Rating

They were upfront about every issue and told me in a timely manner. Matt went above and beyond. I would recommend him all day long. Great experience! More

by tourizmo
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Feb 20, 2024

BMW of Westlake responded

Thanks for the fantastic review!

January 17, 2024

Dealership Rating
Employee Rating

Matthew in the service department was exceptional. My car was serviced in less than the time estimated and the video provided was much appreciated. More

by USNLASERERIC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 17, 2024

BMW of Westlake responded

Thanks for the positive review about Mathew!

January 15, 2024

Dealership Rating
Employee Rating

The service at the BMW of Westlake dealership was excellent as always. I recommend this dealership to anyone. More

by EAGLETRACK1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brittaney Quick, John Cordell, Jeff Hughes, Cory McConville , Christian Gufreda, Andrew Shaw

Jan 15, 2024

BMW of Westlake responded

Thanks for the awesome review about the team!

January 12, 2024

Dealership Rating
Employee Rating

Fast, efficient service. Courtesy and helpfulness was unmatched. Answered questions and demonstrated features as requested Awesome experience! Thank you! More

by jpribanic47
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Jan 12, 2024

BMW of Westlake responded

Thank you for the positive review!

January 05, 2024

Dealership Rating
Employee Rating

You would expect that during maintenance visit to be told if any of fluids is low including steering and transmission fluid More

by DRTAMERHASSAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jan 05, 2024

BMW of Westlake responded

Thanks for letting us know about your experience. These aren't items that are traditionally checked during routine maintenance as they require draining but we'll be sure to address your comment with the team.

December 25, 2023

Dealership Rating
Employee Rating

Great service. Very trustworthy group that makes it easy to service with. Thanks for the great service! More

by Thebmwfan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brittaney Quick, John Cordell, Cory McConville , Andrew Shaw

Jan 02, 2024

BMW of Westlake responded

Thanks for the positive review!

December 18, 2023

Dealership Rating
Employee Rating

Always great service. They always go above and beyond and make sure everything gets handled. More

by sakodo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brittaney Quick, John Cordell, Jeff Hughes, Cory McConville , Christian Gufreda, Andrew Shaw

Dec 18, 2023

BMW of Westlake responded

Thanks for the awesome review!

December 16, 2023

Dealership Rating
Employee Rating

Very thoughtful n knowledgeable with common courtesy a good place to take care of your vehicle More

by gwilhe1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 18, 2023

BMW of Westlake responded

Thanks for the great review!

December 16, 2023

Dealership Rating
Employee Rating

Had to wait almost a month for an appointment because I needed a service vehicle. There is no excuse for the wait. I then had to pay 2% extra for using a credit card for payment. We have two BMW’s and will More

by Garyo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Andrew Shaw

Dec 18, 2023

BMW of Westlake responded

Thanks for letting us know about your experience. We are currently low on inventory and thus courtesy vehicles and that's why it takes so long to schedule with one. The fee is an initiative that comes from the Ken Ganley Auto Group Management company - you may reach them at 440-262-2950.

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