Mathew Povroznik | Page 32

Had to wait almost a month for an appointment because I needed a service vehicle. There is no excuse for the wait. I then had to pay 2% extra for using a credit card for payment. We have two BMW’s and will needed a service vehicle. There is no excuse for the wait. I then had to pay 2% extra for using a credit card for payment. We have two BMW’s and will not be back for service. More

Report | Print

always great service. the quality of work here is unmatched. i recommend them to all my friends and family the quality of work here is unmatched. i recommend them to all my friends and family More

Report | Print

The dealership charges a credit card fee when you use your credit card to pay for a service appointment. BMW of Westlake also has a separate cashier from the service department. I have owned other luxu your credit card to pay for a service appointment. BMW of Westlake also has a separate cashier from the service department. I have owned other luxury vehicles and at those service departments, the service advisors check you out and you pay with them. I think that BMW of Westlake should get with the program on how luxury car dealerships work with their customers and minimize their hassle. Luxury car customer expect hassle free experiences. The service department was good. No issues there. More

Report | Print

So helpful, considerate and on top of their game as BMW professionals. Matthew and Andrew both delivered on timely and accurate communication with me from car drop off to pickup. You're my "Go To Guys". professionals. Matthew and Andrew both delivered on timely and accurate communication with me from car drop off to pickup. You're my "Go To Guys". More

Report | Print

Slow……. almost 2 hours to put One new tire on.. No communication while car was in the service department. You should always let the customer know where they’r almost 2 hours to put One new tire on.. No communication while car was in the service department. You should always let the customer know where they’re at and what kind of progress is being made. More

by EXPLOSIVE1 Verified Customer Verified Customer

Report | Print

Excellent service, great staff . Britney , John …. I wish I can remember the other names . They are all awesome. Thanks ! Britney , John …. I wish I can remember the other names . They are all awesome. Thanks ! More

by TarekDbouk Verified Customer Verified Customer

Report | Print

The service person wasn’t clear on what was needed and generally not the experience I expect from bmw generally not the experience I expect from bmw More

by boshim Verified Customer Verified Customer

Report | Print

Great communication and service! I highly recommend this dealer and their service department thank you I highly recommend this dealer and their service department thank you More

by TZUCK Verified Customer Verified Customer

Report | Print

Quick and efficient as always. Job was completed sooner than expected and promised by the agent. Job was completed sooner than expected and promised by the agent. More

Report | Print

I specifically purchased a BMW because of my experience with my pre-owned BMW at this dealership. They have gone above and beyond anything you could expect. I will be buying my children's first cars from h with my pre-owned BMW at this dealership. They have gone above and beyond anything you could expect. I will be buying my children's first cars from here based on how well they have taken care of me. As well as my future vehicle needs. More

by ZACHARIA MCELWAIN Verified Customer Verified Customer

Report | Print