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Mathew Rivera (in Service)
Mathew Rivera (in Service) at DCH Wappingers Falls Toyota
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Mathew Rivera (in Service)

Assistant Service Manager

DCH Wappingers Falls Toyota

1349 Route 9
Wappingers Falls, NY 12590

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4.8
347 Reviews

Dealership Experience

2 yrs, 3 mos

Industry Experience

11 yrs, 7 mos

Languages Spoken

English English

4.8

347 Reviews

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347 Reviews of Mathew Rivera (in Service)

September 25, 2023

Dealership Rating
Employee Rating

Good a attention, fats, good car availability access to credit for any car you want More

by FRANCIS JIMENEZ
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin McCarthy

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Sep 26, 2023

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We appreciate your kind words.

September 19, 2023

Dealership Rating
Employee Rating

Everyone was very helpful and courteous. They explained what was wrong and fixed it fast More

by acbevacqua
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett, Melissa Tyler, Jason Gasiunas

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Sep 19, 2023

DCH Wappingers Falls Toyota responded

Thank you for your review of our Service Department! We are so glad that our team was able to take care of your vehicle in a timely manner!

September 19, 2023

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Employee Rating

Your service department is way to slow and expensive. Not going to come back for service More

by horsinaround56
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Workmanship
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Service Communication
Recommend Dealer
No
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Sep 20, 2023

DCH Wappingers Falls Toyota responded

Thank you for taking the time to provide your feedback. We're sorry to hear your experience with us did not meet our five-star standard and on behalf of the dealership we do apologize. We'd like the opportunity to speak with you. Please contact us at (845) 288-0892.

September 16, 2023

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Employee Rating

Toyota gave me a report on the car I thought I would be there for about two hours they show me what was done I been with Toyota for many years the techniciansi always did the Job accurately thank you Toyot More

by SMILER1113
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett, Melissa Tyler, Jason Gasiunas

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Sep 16, 2023

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience with us. It is great to hear that your service experience was worthy of five stars. We appreciate your business and hope to see you during your next visit!

September 12, 2023

Dealership Rating
Employee Rating

Salespeople and everyone there were extremely helpful , knowledgeable, and easy to engage! Would encourage family and friends on purchasing from this dealer More

by Rick Pina
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett, Melissa Tyler, Jaime GarciaMuniz, Jason Gasiunas

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Sep 13, 2023

DCH Wappingers Falls Toyota responded

Thank you for sharing your five-star experience! We are thrilled to hear that our team was able to assist you throughout your visit. We hope to see you again!

September 12, 2023

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Employee Rating

The service was accurate and seemed fine. The people were friendly and knowledgeable. The place was clean More

by JRNELS1
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett, Melissa Tyler, Jason Gasiunas

Helpful
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Sep 13, 2023

DCH Wappingers Falls Toyota responded

Thank you for your review of our Service Department! We are so glad that our team was able to take care of your vehicle in a timely manner!

September 09, 2023

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Employee Rating

DHC Wappingers got me quickly, sent me a video of what was wrong and fixed it quickly and correctly More

by picarde2455
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
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Sep 09, 2023

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience with us. It is great to hear that your service experience was worthy of five stars. We appreciate your business and hope to see you during your next visit!

September 09, 2023

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Employee Rating

The service was courteous and excellent Everything that needed to be done was easily explained More

by Rskyking1
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Workmanship
Service Communication
Recommend Dealer
Yes
Helpful
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Sep 09, 2023

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We appreciate your kind words for our service team.

August 31, 2023

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Employee Rating

Just great. No problems. In and out quickly. Reliable and dependable. Everything was great. Have a nice day. More

by ddeansix
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daryl Callahan, Robert Goldberg, Karl Boye, Thomas Hackett, Ben Carlson, Melissa Tyler, Dylan Abell, Kevin McCarthy, Jason Gasiunas

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Sep 01, 2023

DCH Wappingers Falls Toyota responded

Thank you for your review of our Service Department! We are so glad that our team was able to take care of your vehicle in a timely manner!

August 27, 2023

Dealership Rating
Employee Rating

The staff was friendly and I formed me about every step of the service; with both a video and documentation of service being provided. It was all conducted in a timely manner. More

by nikita9293
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
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Aug 27, 2023

DCH Wappingers Falls Toyota responded

Thank you for your review of our Service Department! We are so glad that our team was able to take care of your vehicle in a timely manner!

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