Mathew Rivera
Mathew Rivera at DCH Wappingers Falls Toyota

Mathew Rivera | Page 2

Assistant Service Manager

DCH Wappingers Falls Toyota

1349 Route 9
Wappingers Falls, NY 12590

Contact Me
4.9
709 Reviews

Dealership Experience

5 yrs, 1 mo

Industry Experience

14 yrs, 5 mos

Languages Spoken

English English

4.9

709 Reviews

Write a Review

709 Reviews of Mathew Rivera

May 16, 2026

Dealership Rating
Employee Rating

Oil change took a little more than 2 hours. This was a little frustrating. Also, I had to reset my dashboard displays and my HUD. It was an oil change not a software update. More

by jeff.borst
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Judy Deems

May 17, 2026

DCH Wappingers Falls Toyota responded

Jeff, thank you for your feedback, and we’re sorry for the longer-than-expected wait and the inconvenience with your dashboard settings. That’s not the experience we aim to provide. We appreciate you bringing this to our attention and will share it with our service team. Please feel free to reach out if we can assist you further.

May 15, 2026

Dealership Rating
Employee Rating

I had to get warranty work done. Mathew was very responsive and accommodating. He saw all the work was completed to factory specs and setup a loaner car. More

by DJBRANFORD
Recommend Dealer
Yes

Other Employees Tagged: Mathew Rivera

May 16, 2026

DCH Wappingers Falls Toyota responded

Thank you for sharing your experience! We’re glad to hear Mathew was responsive and accommodating and ensured your warranty work was completed to factory specifications. It’s great that the loaner vehicle helped keep things convenient for you as well. We appreciate your trust and look forward to serving you again!

May 08, 2026

Dealership Rating
Employee Rating

I like DCH Toyota because unlike most dealerships and service departments I find DCH to be honest and helpful. More

by Tomschipsi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 08, 2026

DCH Wappingers Falls Toyota responded

Hi Tom, thank you for your thoughtful review! We truly appreciate your trust in DCH Toyota. Providing honest, helpful service is something we take great pride in, and we’re glad that stood out during your experience with us. We look forward to continuing to serve you in the future!

May 01, 2026

Dealership Rating
Employee Rating

They got the job done in the time they said. Was happy with the results! More

by ANNA2124
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett

May 01, 2026

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We’re glad to hear everything was completed on time and that you’re happy with the results. We appreciate your business and look forward to helping you again in the future!

April 30, 2026

Dealership Rating
Employee Rating

Good service and the salesman was polite and professional done remember his name Great service More

by CARMEN71USA
Recommend Dealer
Yes

Other Employees Tagged: Mathew Rivera

Apr 30, 2026

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We’re glad to hear you received good service and that your salesperson was polite and professional. We appreciate you taking the time to share your experience and hope to assist you again in the future!

April 27, 2026

Dealership Rating
Employee Rating

Quick, polite, informative service The service I received from Toyota was quick. The service reps were polite. The summary was informative. More

by bkheavey
Recommend Dealer
Yes

Other Employees Tagged: Mathew Rivera

Apr 27, 2026

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We’re glad to hear your service was quick, polite, and informative. We appreciate you choosing us and look forward to assisting you again!

April 25, 2026

Dealership Rating
Employee Rating

Had an appointment for oil change and tire rotation. After the multi point inspection of car, they made recommendations for additional maintenance of vehicle. They were able to do work same day. An ounc More

by Ken M
Recommend Dealer
Yes

Other Employees Tagged: Mathew Rivera

Apr 25, 2026

DCH Wappingers Falls Toyota responded

Thank you, Ken, for your thoughtful feedback! We’re glad to hear your visit for service and inspection went smoothly and that our team was able to complete the recommended maintenance the same day. We truly appreciate your trust and are happy you had a positive overall experience!

April 20, 2026

Dealership Rating
Employee Rating

I’m always impressed with my annual appointment with DCH Toyota. I am a senior citizen on the strict budget and they always make it clear what needs to be done immediately and what I can wait to have done u More

by CAREPOSE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 20, 2026

DCH Wappingers Falls Toyota responded

Thank you so much for your thoughtful and heartfelt feedback. We’re truly honored to have earned your trust and are glad to hear that your experiences with DCH Wappingers Falls Toyota have been consistently positive. It means a great deal to know our team takes the time to clearly explain your options, provide honest recommendations, and keep you comfortable and informed throughout your visit. We’re especially happy we could help with those panels and save you an extra trip. Your loyalty and recommendation mean everything to us, and we look forward to continuing to take great care of you in the years to come.

April 16, 2026

Dealership Rating
Employee Rating

The print out for inspection mechine did not work. I have to come back regarding my state inspection that passed, for attachment of window sticker More

by Lionel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Apr 16, 2026

DCH Wappingers Falls Toyota responded

Lionel, we sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

March 27, 2026

Dealership Rating
Employee Rating

Wappingers Toyota is always so professional and courteous. Love them!! I took my car to be serviced there and they were quick and thorough. More

by Tanyatforet
Recommend Dealer
Yes

Other Employees Tagged: Mathew Rivera

Mar 27, 2026

DCH Wappingers Falls Toyota responded

Thank you for the wonderful feedback! We’re so glad you had a quick, thorough, and professional service experience. We truly appreciate your support and look forward to seeing you again!

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