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Mathew Rivera
Mathew Rivera at DCH Wappingers Falls Toyota

Mathew Rivera | Page 11

Assistant Service Manager

DCH Wappingers Falls Toyota

1349 Route 9
Wappingers Falls, NY 12590

Contact Me
4.8
560 Reviews

Dealership Experience

4 yrs

Industry Experience

13 yrs, 4 mos

Languages Spoken

English English

4.8

560 Reviews

Write a Review

561 Reviews of Mathew Rivera

September 29, 2024

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Employee Rating

Very professional from time I drove into garage till service was done and I retrieved my car and left More

by BSULLIVAN51
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett, Melissa Tyler, Jason Gasiunas

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Sep 30, 2024

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We're delighted to hear that you had a professional experience from start to finish. We look forward to serving you again!

September 28, 2024

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Employee Rating

Answered all my questions, was knowledgeable and very helpful. He was quick and efficient. Made my first time experience a very good one. Thank you. More

by sherrymcgoldrick20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 28, 2024

DCH Wappingers Falls Toyota responded

It’s fantastic to hear that your first experience with us was so positive! We’re glad our team was able to answer all your questions and provide the knowledge and efficiency you were looking for. Thank you for sharing your experience, and we look forward to assisting you again in the future!

September 27, 2024

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Employee Rating

Good, pleasure, courtesy and thank you for your service I am really appreciate it have a good weekend More

by hn9245130@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett

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Sep 27, 2024

DCH Wappingers Falls Toyota responded

Thank you so much for your kind words! We're happy to hear you had a pleasant experience. We truly appreciate your business and hope you have a wonderful weekend as well!

September 26, 2024

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Employee Rating

professionalism and excellent customer service. Listened attentive and focused on the best solution for the customer More

by cyril.staubyn51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mathew Maffucci

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Sep 26, 2024

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We're thrilled to hear that you experienced such professionalism and excellent customer service. We're always here to listen and find the best solutions for our customers!

September 26, 2024

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I bought my car here and have it serviced here as well. They are very courteous and professional. More

by LUIGI.BENIGNI9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett, Melissa Tyler, Jason Gasiunas

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Sep 26, 2024

DCH Wappingers Falls Toyota responded

Thank you for your continued trust in us! We're glad to hear you've had such positive experiences with both our sales and service teams. We appreciate your support!

September 25, 2024

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Employee Rating

The entire staff starting from sales to service and the parts department or friendly and professional I can’t ask for a better Toyota dealer compared to my previous Toyota dealer at another location. Than More

by Elvis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett, Melissa Tyler, Jason Gasiunas

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Sep 25, 2024

DCH Wappingers Falls Toyota responded

It's wonderful to hear you had such a positive experience with our team! We strive to provide friendly and professional service every step of the way. Thank you for choosing us as your Toyota dealer! We look forward to assisting you again in the future!

September 25, 2024

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Employee Rating

Very good service and did all the little extras on top of inspection and courtesy was great More

by JER72787
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett, Melissa Tyler

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Sep 25, 2024

DCH Wappingers Falls Toyota responded

We’re thrilled to hear you had a great experience! Our team always strives to go the extra mile for our customers. Thank you for your feedback!

September 25, 2024

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Service was quick and the waiting area is very comfortable. The staff is very professional. More

by MERVINOTERO
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Workmanship
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Service Communication
Recommend Dealer
Yes
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Sep 25, 2024

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We're delighted to hear that you had a quick service experience and found our waiting area comfortable. Our team strives to provide professional service, and your feedback is greatly appreciated!

September 24, 2024

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Employee Rating

Quick service. Direct and to the point. Kind and no pushy sales. Nice automatic system of getting car serviced. The video is an excellent touch. More

by Foppy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett, Melissa Tyler, Jason Gasiunas, Andrew Bartko

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Sep 24, 2024

DCH Wappingers Falls Toyota responded

Thank you for your positive feedback! We're glad to hear that you had a quick and straightforward service experience without any pressure. It’s great to know you appreciated the automatic system and the video feature—we aim to enhance our customers' experience! If you need anything else or have questions in the future, don’t hesitate to reach out. We look forward to serving you again!

September 22, 2024

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Employee Rating

Judy Deems was very professional great personality she was awesome and knows what she’s doing More

by dolmo4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett, Melissa Tyler, Jason Gasiunas

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Sep 22, 2024

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We're delighted to hear that Judy provided such a professional and enjoyable experience. We’ll be sure to share your feedback with her!

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