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Mathew Rivera
Mathew Rivera at DCH Wappingers Falls Toyota

Mathew Rivera

Assistant Service Manager

DCH Wappingers Falls Toyota

1349 Route 9
Wappingers Falls, NY 12590

Contact Me
4.9
623 Reviews

Dealership Experience

4 yrs, 6 mos

Industry Experience

13 yrs, 10 mos

Languages Spoken

English English

4.9

623 Reviews

Write a Review

623 Reviews of Mathew Rivera

December 27, 2025

Dealership Rating
Employee Rating

My experience are DCH Toyota was very good. The staff was courteous and accommodating and a pleasure to work with. The service was done in the time frame that was presented to me. More

by GGILLAND
Recommend Dealer
Yes

Other Employees Tagged: Mathew Rivera

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Dec 28, 2025

DCH Wappingers Falls Toyota responded

Thank you for sharing your experience! We’re happy to hear your visit to DCH Toyota was very good and that our staff was courteous, accommodating, and a pleasure to work with. We’re also glad the service was completed within the promised time frame. We truly appreciate your feedback.

December 26, 2025

Dealership Rating
Employee Rating

As soon as I arrived Matthew greeted me and walked me through the entire process. More

by Audreyfeliciano6
Recommend Dealer
Yes

Other Employees Tagged: Mathew Rivera

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Dec 26, 2025

DCH Wappingers Falls Toyota responded

Thank you for your review! We’re glad to hear that Matthew greeted you warmly and guided you through the entire process. We appreciate your feedback and are happy to know your experience was smooth and welcoming!

December 26, 2025

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Employee Rating

Great customer service and helped out alot. thank you to the team. Especially Josh, and Avi More

by HARNEET172
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Kolozy, Michael Newsham, Thomas Hackett, Ben Carlson, Melissa Tyler, Jason Gasiunas, Joshua Johns, Judy Deems, Lauren Fusaro

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Dec 26, 2025

DCH Wappingers Falls Toyota responded

Thank you for your wonderful review! We’re glad to hear that our team provided great service and were able to help. Josh and Avi will be thrilled to hear your kind words. We truly appreciate your trust and support!

December 26, 2025

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Employee Rating

Very professional and efficient. Was glad to have worked with Mathew Rivera as he is organized and is great with follow up. More

by ULYSEE.HULING
Recommend Dealer
Yes

Other Employees Tagged: Mathew Rivera

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Dec 26, 2025

DCH Wappingers Falls Toyota responded

Thank you for your kind review! We’re glad to hear that your experience was professional and efficient. Mathew Rivera will be happy to know you appreciated his organization and follow-up. We truly value your trust and support!

December 25, 2025

Dealership Rating
Employee Rating

Matt was great, wait time reasonable, all around fine. It (stop) went (stop) fine (stop.) More

by rkg
Recommend Dealer
Yes

Other Employees Tagged: Mathew Rivera

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Dec 26, 2025

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We’re glad to hear Matt took great care of you and that the wait time was reasonable. We appreciate you sharing your experience and look forward to seeing you again.

December 24, 2025

Dealership Rating
Employee Rating

Mathew is the best! He knows my car, he knows me and he knows how to explain the car's situation to me. More

by Brooklyn customer
Recommend Dealer
Yes

Other Employees Tagged: Mathew Rivera

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Dec 24, 2025

DCH Wappingers Falls Toyota responded

Hi Brooklyn, Thank you for your kind words and for being a Verified Customer at DCH Wappingers Falls Toyota! We’re so glad to hear Mathew continues to provide you with knowledgeable, personalized service and clear explanations you can trust. We truly appreciate your loyalty and look forward to seeing you again!

December 17, 2025

Dealership Rating
Employee Rating

Very responsive to my request. ..i had a screw in my tire and was worried about driving the car. They took me quickly and checked everything! More

by mlando1208
Recommend Dealer
Yes

Other Employees Tagged: Mathew Rivera

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Dec 17, 2025

DCH Wappingers Falls Toyota responded

Thank you for sharing your experience. We are glad our team was able to respond quickly and take care of your tire concern, giving you peace of mind. We appreciate you choosing us and are always here to help.

December 13, 2025

Dealership Rating
Employee Rating

Your trade in policy is no good Off for trading is low and extraordinarily unreasonable systematically low. More

by Howe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Thomas Hackett

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Dec 13, 2025

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

December 11, 2025

Dealership Rating
Employee Rating

Very efficient and friendly group of people. Went for oil change and inspection. I was suggested about some of car parts that need attention. I highly recommend their services. More

by ALAM.SHAHRIAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 11, 2025

DCH Wappingers Falls Toyota responded

Thank you for your positive review! We’re glad to hear our team provided efficient, friendly service and helped keep you informed about your vehicle’s needs. We appreciate your recommendation and look forward to assisting you again.

December 09, 2025

Dealership Rating
Employee Rating

Quick, no excess, to the point. Great service. It was an oil change and rotation. Not much else to say. More

by JMBOHIZIC
Recommend Dealer
Yes

Other Employees Tagged: Mathew Rivera

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Dec 09, 2025

DCH Wappingers Falls Toyota responded

Thank you for the great feedback! We’re glad to hear your oil change and tire rotation were quick and efficient. We appreciate you choosing DCH Wappingers Falls Toyota and look forward to assisting you again next time!

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