Mathew Rivera
Mathew Rivera at DCH Wappingers Falls Toyota

Mathew Rivera

Assistant Service Manager

DCH Wappingers Falls Toyota

1349 Route 9
Wappingers Falls, NY 12590

Contact Me
4.9
695 Reviews

Dealership Experience

4 yrs, 10 mos

Industry Experience

14 yrs, 2 mos

Languages Spoken

English English

4.9

695 Reviews

Write a Review

695 Reviews of Mathew Rivera

April 30, 2026

Dealership Rating
Employee Rating

Good service and the salesman was polite and professional done remember his name Great service More

by CARMEN71USA
Recommend Dealer
Yes

Other Employees Tagged: Mathew Rivera

Apr 30, 2026

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We’re glad to hear you received good service and that your salesperson was polite and professional. We appreciate you taking the time to share your experience and hope to assist you again in the future!

April 27, 2026

Dealership Rating
Employee Rating

Quick, polite, informative service The service I received from Toyota was quick. The service reps were polite. The summary was informative. More

by bkheavey
Recommend Dealer
Yes

Other Employees Tagged: Mathew Rivera

Apr 27, 2026

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We’re glad to hear your service was quick, polite, and informative. We appreciate you choosing us and look forward to assisting you again!

April 25, 2026

Dealership Rating
Employee Rating

Had an appointment for oil change and tire rotation. After the multi point inspection of car, they made recommendations for additional maintenance of vehicle. They were able to do work same day. An ounc More

by Ken M
Recommend Dealer
Yes

Other Employees Tagged: Mathew Rivera

Apr 25, 2026

DCH Wappingers Falls Toyota responded

Thank you, Ken, for your thoughtful feedback! We’re glad to hear your visit for service and inspection went smoothly and that our team was able to complete the recommended maintenance the same day. We truly appreciate your trust and are happy you had a positive overall experience!

April 20, 2026

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Employee Rating

I’m always impressed with my annual appointment with DCH Toyota. I am a senior citizen on the strict budget and they always make it clear what needs to be done immediately and what I can wait to have done u More

by CAREPOSE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 20, 2026

DCH Wappingers Falls Toyota responded

Thank you so much for your thoughtful and heartfelt feedback. We’re truly honored to have earned your trust and are glad to hear that your experiences with DCH Wappingers Falls Toyota have been consistently positive. It means a great deal to know our team takes the time to clearly explain your options, provide honest recommendations, and keep you comfortable and informed throughout your visit. We’re especially happy we could help with those panels and save you an extra trip. Your loyalty and recommendation mean everything to us, and we look forward to continuing to take great care of you in the years to come.

April 16, 2026

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Employee Rating

The print out for inspection mechine did not work. I have to come back regarding my state inspection that passed, for attachment of window sticker More

by Lionel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Apr 16, 2026

DCH Wappingers Falls Toyota responded

Lionel, we sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

March 27, 2026

Dealership Rating
Employee Rating

Wappingers Toyota is always so professional and courteous. Love them!! I took my car to be serviced there and they were quick and thorough. More

by Tanyatforet
Recommend Dealer
Yes

Other Employees Tagged: Mathew Rivera

Mar 27, 2026

DCH Wappingers Falls Toyota responded

Thank you for the wonderful feedback! We’re so glad you had a quick, thorough, and professional service experience. We truly appreciate your support and look forward to seeing you again!

March 23, 2026

Dealership Rating
Employee Rating

Good people to work with That's what I have to say Very courteous people to work with. More

by Betsylyn07
Recommend Dealer
Yes

Other Employees Tagged: Mathew Rivera

Mar 24, 2026

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We’re so glad to hear you had a courteous and positive experience with our team. We truly appreciate your feedback!

March 22, 2026

Dealership Rating
Employee Rating

DCH Wappinger Falls Toyota is a top notch Dealer . The service writer , Tom Hackett and Auto technicians are top-notch as well. More

by JCHIRINOS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 22, 2026

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We’re thrilled to hear you consider DCH Wappinger Falls Toyota a top-notch dealership. Tom Hackett and our technicians will be happy to know their efforts made a great impression. We truly appreciate you taking the time to share your experience!

March 21, 2026

Dealership Rating
Employee Rating

service was done quickly. And the video from the tech. showing all checked was very helpful. And the issue with the autostart I was experiencing. He explained all. More

by RACER024
Recommend Dealer
Yes

Other Employees Tagged: Mathew Rivera

Mar 21, 2026

DCH Wappingers Falls Toyota responded

Thank you so much for your kind feedback! We’re glad to hear the service was completed quickly and that the technician’s video was helpful in walking you through everything. It’s great to know they were able to clearly explain and resolve the autostart issue you were experiencing. We appreciate you choosing us and look forward to helping you again in the future!

March 20, 2026

Dealership Rating
Employee Rating

Very fast and polite. Went for recall and tire rotation but receipt does not say tire rotation. Not sure if it was done. Also asked a question if memory seats also control More

by CHACHI68
Recommend Dealer
Yes

Other Employees Tagged: Mathew Rivera

Mar 20, 2026

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We’re glad to hear your visit was fast and that our team was polite. We apologize for any confusion regarding the tire rotation and for not fully addressing your question about the memory seats and mirrors. Your concerns are important to us, and we would be happy to look into this and provide clarification. Please reach out to us at (845) 288-0892 so we can ensure everything was completed properly and answer any remaining questions. We appreciate your business and hope to provide an even better experience next time!

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