Mathew Rivera
Mathew Rivera at DCH Wappingers Falls Toyota

Mathew Rivera

Assistant Service Manager

DCH Wappingers Falls Toyota

1349 Route 9
Wappingers Falls, NY 12590

Contact Me
4.9
599 Reviews

Dealership Experience

4 yrs, 4 mos

Industry Experience

13 yrs, 8 mos

Languages Spoken

English English

4.9

599 Reviews

Write a Review

599 Reviews of Mathew Rivera

October 19, 2025

Dealership Rating
Employee Rating

Easy in and out. Minimal upsell. Takes care of my RAV4! Service department knows it's stuff. More

by SELBORNE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 19, 2025

DCH Wappingers Falls Toyota responded

Thank you for your great feedback! We’re glad to hear your visit was quick and easy, and that our service team took great care of your RAV4. We appreciate your trust and look forward to seeing you again!

October 19, 2025

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They are very friendly and honest also explain everything in detail I would recommend them thank for being so friendly. More

by kdimassimo34
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Oct 20, 2025

DCH Wappingers Falls Toyota responded

Thank you for your wonderful feedback! We’re so glad to hear that our team was friendly, honest, and thorough in explaining everything. We truly appreciate your recommendation and kind words!

October 18, 2025

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Had a pleasant experience. The DCH Toyota technical team provided professional service and Mathew shared technical advice and recommendations for my next appointment. More

by AB
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Greg sent me the service video. Thank you!

Oct 18, 2025

DCH Wappingers Falls Toyota responded

Thank you for sharing your experience! We're glad to hear our DCH Toyota team provided professional service and that Mathew was helpful with his advice and recommendations. We appreciate your trust and look forward to seeing you at your next visit!

October 16, 2025

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The atmosphere is very welcoming. Everyone was polite , attentive and efficient. Except for the child who was screaming for 45 min the wait time was OK. I would have preferred watchin More

by LEONIDO427
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Oct 17, 2025

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We’re so glad to hear that the atmosphere was welcoming and that our team was polite, attentive, and efficient. We apologize for the disruption caused by the child’s screaming and appreciate your suggestion regarding the children’s area. We’ll definitely take that into consideration to improve the experience for everyone. We’ll also look into providing more varied entertainment options! Thanks again for sharing, and we hope your next visit is even more enjoyable.

October 15, 2025

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Matthew Rivera has been very helpful and accommodating. Our vehicles have been checked and serviced in a very timely manner More

by cchiacchia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lauren Fusaro

Oct 15, 2025

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We’re glad to hear that Matthew Rivera has been helpful and accommodating, and that your vehicles were serviced promptly. We appreciate your kind words and continued trust in our team!

October 09, 2025

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Great place for service. Every one in the service department is great to deal with. More

by ahm.spitfire
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 09, 2025

DCH Wappingers Falls Toyota responded

Thank you for the kind words! We're glad to hear you had a great experience with our service team. We truly appreciate your support and look forward to seeing you again!

October 02, 2025

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Employee Rating

I had a great Experience working with Matthew Rivera he was very professional throughout the process More

by Charles.Krasinski
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 02, 2025

DCH Wappingers Falls Toyota responded

Thank you so much for your kind words! We're thrilled to hear that you had a great experience with Matthew Rivera. His professionalism and dedication truly make a difference, and we're glad it showed throughout your process. We appreciate your support and look forward to assisting you again in the future!

October 02, 2025

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Client focused and friendly environment, neat, well arranged, clean spaces. Tech advisors provide valuable advise and insight about your auto. More

by AB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Judy Deems , Greg, Technician (video clip)

Oct 03, 2025

DCH Wappingers Falls Toyota responded

Thank you for the wonderful feedback! We're glad to hear you enjoyed the clean and well-organized environment, and that our team created a client-focused and friendly experience. It's great to know our tech advisors were able to provide helpful insight about your vehicle. We truly appreciate your support.

October 01, 2025

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Employee Rating

Expert auto care from trusted professionals at DCH TOYOTA WAPPINGERS. We bought a 2024 Toyota RAV4 for our daughter in college and one year later found out the gasket for the oil pan had a small leak from th More

by GOODYGOESCAMPING
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Judy Deems

Oct 01, 2025

DCH Wappingers Falls Toyota responded

Thank you so much for the thoughtful and detailed review! We’re thrilled to hear about your positive experience with our team at DCH Toyota Wappingers. Mathew and our service technicians take great pride in providing expert care and attention to detail, and we're glad they were able to get your RAV4 back on the road quickly and efficiently. We truly appreciate your recommendation and your continued trust in us. Wishing your daughter safe travels and many more miles ahead! 😊

September 26, 2025

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Employee Rating

Atmosphere was ok. Wait time was decent. Waiting was clean and up to par. Ok visit More

by Terryannsmith562
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 26, 2025

DCH Wappingers Falls Toyota responded

We're glad to hear that your visit met expectations and that you found the waiting area clean and comfortable. If there’s anything we can do to make your next visit even better, we’d love to hear your suggestions. We appreciate your time and look forward to seeing you again.

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