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Mathew Rivera
Mathew Rivera at DCH Wappingers Falls Toyota

Mathew Rivera | Page 23

Assistant Service Manager

DCH Wappingers Falls Toyota

1349 Route 9
Wappingers Falls, NY 12590

Contact Me
4.9
720 Reviews

Dealership Experience

5 yrs, 5 mos

Industry Experience

14 yrs, 9 mos

Languages Spoken

English English

4.9

720 Reviews

Write a Review

720 Reviews of Mathew Rivera

November 12, 2024

Dealership Rating
Employee Rating

Very attentive and punctual, everything was done properly on my car and in time range promised More

by dionizio19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett, Melissa Tyler, Jason Gasiunas, Judy Deems, Lauren Fusaro

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Nov 12, 2024

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We're thrilled to hear that everything was completed to your satisfaction and within the promised time frame. We always strive for punctuality and quality, and it's great to know we met your expectations. We look forward to serving you again in the future!

November 11, 2024

Dealership Rating
Employee Rating

Very pleased with the service prompt and courteous clean and efficient everything explained to the fullest More

by GSEGARRA16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett

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Nov 11, 2024

DCH Wappingers Falls Toyota responded

Thank you for the great feedback! We’re thrilled to hear that you were pleased with the prompt, courteous, and efficient service. We’re also happy to know that everything was fully explained to your satisfaction. We appreciate your trust and look forward to assisting you again!

November 07, 2024

Dealership Rating
Employee Rating

I am very pleased with the service. It is excellent and handled in a professional manner. More

by VIVIANGARBER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Judy Deems

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Nov 07, 2024

DCH Wappingers Falls Toyota responded

Thank you for your wonderful feedback! We’re so glad to hear you’re pleased with the service and the professionalism of our team. We strive to provide the best experience every time, and your satisfaction means the world to us!

November 07, 2024

Dealership Rating
Employee Rating

Very satisfied with the service! ! I had a problem which was taken care of right away. Matt was very kind & helpful to fix the problem!! Thank you!! More

by bce729
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Nov 07, 2024

DCH Wappingers Falls Toyota responded

Thank you for your great review! We're so glad to hear that Matt was able to quickly resolve the issue and provide you with excellent service. Your satisfaction is our top priority, and we truly appreciate your kind words!

November 07, 2024

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Employee Rating

The worst dealership in all United States it’s Wappingers Toyota. They rip people off. I bought rear springs for 2013 Toyota sienna was $240 each and shocks for the back was 115 each then I called Kingston More

by johnyslice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Thomas Hackett, Melissa Tyler, Jason Gasiunas, Andrew Bartko, Judy Deems, Lauren Fusaro , All of them are the same

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Nov 07, 2024

DCH Wappingers Falls Toyota responded

We're truly sorry to hear about your experience. We take customer concerns seriously, and your feedback helps us improve. We’d like to learn more about your situation and work to resolve this. Please reach out to our customer service team at 845-202-3912 so we can look into this further and address your concerns. Thank you for bringing this to our attention.

November 03, 2024

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Employee Rating

This dealership was very respectful, great customer service! It was a very easy to find a car that I liked! More

by PATRICKCROOM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Nov 04, 2024

DCH Wappingers Falls Toyota responded

Thank you for your wonderful review! We’re thrilled to hear you had a positive experience with our team and found the perfect car. Our goal is to make the process as easy and enjoyable as possible, and it’s great to know we met that for you. We look forward to serving you again in the future!

November 02, 2024

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Employee Rating

My service has always been done well on my car. I can trust that the car is well taken care of so my family and I are safe. Customer service area is clean, the staff are professional and always doi More

by nabconklin1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett, Jason Gasiunas, Judy Deems , Patrick Hennigan

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Nov 02, 2024

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We’re thrilled to hear that you’ve consistently had a great experience with our service team and that you feel your car is well taken care of. Your family's safety is our top priority, and we're glad our staff keeps you informed throughout the process. We appreciate your trust and look forward to continuing to serve you at DCH Toyota!

November 01, 2024

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Great dealership! Great service . I have two cars I bought from these folks and they have always been good to us. More

by steveschwartz1000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett, Melissa Tyler, Jason Gasiunas, Judy Deems, Lauren Fusaro

Print
Nov 01, 2024

DCH Wappingers Falls Toyota responded

Thank you so much for your kind words! We're delighted to hear about your positive experiences with our dealership and service. It's wonderful to know that you trust us for both of your cars. We appreciate your loyalty and look forward to continuing to serve you in the future!

November 01, 2024

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Employee Rating

Great place,nice and clean in the room 👌 weight until the car is readi service wash fast More

by JULIOORELLANA052356
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Nov 01, 2024

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We're thrilled to hear you found our place nice and clean. We strive to provide a comfortable environment and efficient service, and it's great to know you had a positive experience. We look forward to seeing you again soon!

October 29, 2024

Dealership Rating
Employee Rating

Alway a pleasure to deal with from Judy to the entire team Very professional and knowledgeable. More

by DEEBOB84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett, Melissa Tyler, Jason Gasiunas, Judy Deems, Lauren Fusaro

Print
Oct 29, 2024

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We’re delighted to hear that you had a great experience with Judy and the team. Our goal is to provide professional and knowledgeable service to all our customers. We appreciate your feedback and look forward to assisting you again in the future!

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