Mathew Rivera
Mathew Rivera at DCH Wappingers Falls Toyota

Mathew Rivera | Page 46

Assistant Service Manager

DCH Wappingers Falls Toyota

1349 Route 9
Wappingers Falls, NY 12590

Contact Me
4.9
720 Reviews

Dealership Experience

5 yrs, 5 mos

Industry Experience

14 yrs, 9 mos

Languages Spoken

English English

4.9

720 Reviews

Write a Review

720 Reviews of Mathew Rivera

May 05, 2023

Dealership Rating
Employee Rating

Just had service and was happy with their professional help even had my back for loaner car I would recommend them 100 percent More

by DRUMBRUV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 05, 2023

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience with us. It is great to hear that your service experience was worthy of five stars. We appreciate your business and hope to see you during your next visit!

May 04, 2023

Dealership Rating
Employee Rating

We were on our way home to Wisconsin when we got a check engine message for the hybrid system in our Rav4. We took it in first thing Monday morning and spoke to service rep Matthew Rodriguez. He was efficie More

by pattybennettwalker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 04, 2023

DCH Wappingers Falls Toyota responded

Thank you for your review of our Service Department! We are so glad that our team was able to take care of your vehicle in a timely manner!

May 03, 2023

Dealership Rating
Employee Rating

Excellent customer service with very friendly staff. I like the text message updates as the work on my vehicle progresses. More

by daivd.figel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 03, 2023

DCH Wappingers Falls Toyota responded

It is a pleasure to hear that our team provided you with a wonderful experience. Please let us know if we can further assist you in any way! Thank you for being our customer.

May 02, 2023

Dealership Rating
Employee Rating

Too much waiting. Differing explanations for delays. Resets to expectations. No consistent story. Many runarounds. More

by rsmith3082
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 02, 2023

DCH Wappingers Falls Toyota responded

Thank you for your review of our Service Department. We appreciate your comments and we'll be sure to share them with our management team.

April 29, 2023

Dealership Rating
Employee Rating

Wappingers Falls Toyota is a polite, courteous, helpful, honest, fair priced dealership. I recommend them. More

by gramps2019
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 30, 2023

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We appreciate your kind words.

April 29, 2023

Dealership Rating
Employee Rating

Was serviced quickly, and staff was very helpful. Will be back for more repairs n More

by kingdomkey5362
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 30, 2023

DCH Wappingers Falls Toyota responded

Thank you for your review of our Service Department! We are so glad that our team was able to take care of your vehicle in a timely manner!

April 28, 2023

Dealership Rating
Employee Rating

Good thank you for your service I m really appreciate it again thank you and have a nice weekend More

by HUNG3165
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 28, 2023

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We appreciate your kind words.

April 28, 2023

Dealership Rating
Employee Rating

The staff was friendly, the dealership is clean. The service agent was helpful ordering the work I needed done. The mechanic did the work that was ordered. The car is maintained in good condition More

by feliciabyrne12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 28, 2023

DCH Wappingers Falls Toyota responded

Thank you for your review of our Service Department! We are so glad that our team was able to take care of your vehicle in a timely manner!

April 28, 2023

Dealership Rating
Employee Rating

2nd appt for same issue. Finally found a solution and issue was fixed! Thank you More

by Lauresween
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 28, 2023

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience with us. It is great to hear that our service team was able to help. We really appreciate your business!

April 24, 2023

Dealership Rating
Employee Rating

Good service, happy with the customer service provided. Will use them again, and would recommend. More

by TYRIK.RIGGINS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Tyler

Apr 25, 2023

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We appreciate your kind words.

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