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Mathew Rivera

Overview Reviews (720) Inventory (288)

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Mathew Rivera

Mathew Rivera | Page 45

Assistant Service Manager

DCH Wappingers Falls Toyota

1349 Route 9
Wappingers Falls, NY 12590

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4.9

720 Reviews

Overview Reviews (720) Inventory (288)

Dealership Experience

5 yrs, 5 mos

Industry Experience

14 yrs, 9 mos

Languages Spoken

English

4.9

720 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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720 Reviews of Mathew Rivera

May 20, 2023

Dealership Rating

Employee Rating

Too expensive to repair the car for even the simplest things whenever I go to the dealership things whenever I go to the dealership More

by ligiamendoza

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Matthew

May 23, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to provide your feedback. We're sorry to hear your experience with us did not meet our five-star standard and on behalf of the dealership we do apologize. We'd like the opportunity to speak with you. Please contact us at (845) 288-0892.

May 20, 2023

Dealership Rating

Employee Rating

Sold me a used car with known defects they say they cannot fix. Very unhappy. cannot fix. Very unhappy. More

by NikiT

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Daryl Callahan, Robert Goldberg, Karl Boye, David Kolozy, Michael Newsham, Ben Carlson, Dylan Abell, Kevin McCarthy , Keith in service - no stars

May 22, 2023 -

DCH Wappingers Falls Toyota responded

May 20, 2023

Dealership Rating

Employee Rating

Matthew was able to get back to me in a timely manner to review the quote that was sent over. review the quote that was sent over. More

by rayon.taylor

Verified Customer

Recommend Dealer

Yes

May 20, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for sharing your five-star experience! We are thrilled to hear that our team was able to assist you throughout your visit. We hope to see you again!

May 19, 2023

Dealership Rating

Employee Rating

The best service, they got me a Lyft and called promptly when work was completed when work was completed More

by Jermell82014

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Thomas Hackett, Melissa Tyler

May 20, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for your review of our Service Department! We are so glad that our team was able to take care of your vehicle in a timely manner!

May 18, 2023

Dealership Rating

Employee Rating

Was a great experience. Would definitely recommend. Excited for our future truck and the Memories we will make :) Would definitely recommend. Excited for our future truck and the Memories we will make :) More

by Baschster@gmail.com

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jaime GarciaMuniz, Joe DeGroodt

May 19, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for sharing your experience with our team. We are so glad that everyone was so helpful during your visits!

May 18, 2023

Dealership Rating

Employee Rating

Mathew was totally professional and polite. I have no issues driving into DCH. I appreciate being able to wait in a relaxing setting. I have no issues driving into DCH. I appreciate being able to wait in a relaxing setting. More

by PMENDOLIA51

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Robert Goldberg, Joe DeGroodt

May 19, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for sharing your five-star experience! We appreciate your positive feedback.

May 18, 2023

Dealership Rating

Employee Rating

Your the best best dealership to do business with your service is very concerned about your needs as well as your vehicle. service is very concerned about your needs as well as your vehicle. More

by Louaponessi

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Thomas Hackett, Melissa Tyler, Jason Gasiunas

May 18, 2023 -

DCH Wappingers Falls Toyota responded

We're so glad to know that our team was so helpful with your needs. Thanks for sharing your kind remarks.

May 17, 2023

Dealership Rating

Employee Rating

Everyone was polite and Matthew explained things clearly. Car was done in a reasonable amount of time. Car was done in a reasonable amount of time. More

by nancyholmesdoyle

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

May 17, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for sharing your five-star experience! We appreciate your positive feedback.

May 14, 2023

Dealership Rating

Employee Rating

Matthew Rivera is amazing. He always makes me feel important and never rushed. I tell my other friends with Toyotas to definitely go to Matthew. What else can I say? He always makes me feel important and never rushed. I tell my other friends with Toyotas to definitely go to Matthew. What else can I say? More

by FGLADS

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Jason Gasiunas

May 15, 2023 -

DCH Wappingers Falls Toyota responded

Matthew Rivera is a wonderful member of our team and we are glad to hear that you had a positive experience while working with him. We look forward to seeing you again soon!

May 10, 2023

Dealership Rating

Employee Rating

The service representative attended my service appointment very well. I am extremely satisfied with the service they afforded me. I recommend DCH Wappinger Falls Toyota highly. appointment very well. I am extremely satisfied with the service they afforded me. I recommend DCH Wappinger Falls Toyota highly. More

by patriciam20

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

May 11, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for your review of our Service Department! We are so glad that our team was able to take care of your vehicle in a timely manner!

May 10, 2023 -

patriciam20 responded

Good service

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