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Mathew Rivera

Overview Reviews (720) Inventory (288)

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Mathew Rivera

Mathew Rivera | Page 47

Assistant Service Manager

DCH Wappingers Falls Toyota

1349 Route 9
Wappingers Falls, NY 12590

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4.9

720 Reviews

Overview Reviews (720) Inventory (288)

Dealership Experience

5 yrs, 5 mos

Industry Experience

14 yrs, 9 mos

Languages Spoken

English

4.9

720 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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720 Reviews of Mathew Rivera

April 23, 2023

Dealership Rating

Employee Rating

I trust in toyota service and good place to go next time just do request and ready for time just do request and ready for More

by J.SANDOVAL.07

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Melissa Tyler, Jason Gasiunas

Apr 24, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for your review of our Service Department! We are so glad that our team was able to take care of your vehicle in a timely manner!

April 22, 2023

Dealership Rating

Employee Rating

Service advisor Matt was pleasant and professional. Jason was gregarious and informative. Lyft ride home was a nice touch. Service was prompt and timely. A painless experience with little surprises. Jason was gregarious and informative. Lyft ride home was a nice touch. Service was prompt and timely. A painless experience with little surprises. More

by SHUZAMM

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jason Gasiunas

Apr 22, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience with us. It is great to hear that your service experience was worthy of five stars. We appreciate your business and hope to see you during your next visit!

April 21, 2023

Dealership Rating

Employee Rating

I am a Toyota for over 20 years alway did a great job on my car my car More

by Barbara

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Daryl Callahan, Karl Boye, David Kolozy, Michael Newsham, Thomas Hackett, Ben Carlson, Melissa Tyler, Jason Gasiunas

Apr 22, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We appreciate your kind words.

April 21, 2023

Dealership Rating

Employee Rating

The truth is very bad because they are attentive only to sell.no good t sell.no good t More

by WILLIAMALVARADO30

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Thomas Hackett, Melissa Tyler, Jaime GarciaMuniz, Jason Gasiunas

Apr 24, 2023 -

DCH Wappingers Falls Toyota responded

We thank you for your business and apologize for the inconvenience. Please contact Ed Ruela at EdmundRuela@driveprestige.com to help rectify the issue.

April 21, 2023

Dealership Rating

Employee Rating

Tom Hackett was very helpful and knowledgeable when I brought my truck in for service. Will be coming back because of Tom! brought my truck in for service. Will be coming back because of Tom! More

by JeffC

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Thomas Hackett, Jason Gasiunas

Apr 22, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for your review of our Service Department! We are so glad that Tom Hackett was able to take care of your vehicle in a timely manner!

April 20, 2023

Dealership Rating

Employee Rating

I always choose DCH Wappingers Toyota. I am only adding more words because the survey requires. I am only adding more words because the survey requires. More

by TLYNCH6

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Thomas Hackett, Melissa Tyler, Jason Gasiunas

Apr 21, 2023 -

DCH Wappingers Falls Toyota responded

Thanks for your great 5-star rating. We really appreciate your feedback.

April 17, 2023

Dealership Rating

Employee Rating

They are always professional, kind , and courteous. The facility is well organized, clean, and user-friendly. The facility is well organized, clean, and user-friendly. More

by ECUE22

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Thomas Hackett, Melissa Tyler, Jason Gasiunas

Apr 18, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for sharing your five-star rating and we will hope to see you again!

April 16, 2023

Dealership Rating

Employee Rating

A very good experience. The service was amazing and I’m very glad I found this dealership. The service was amazing and I’m very glad I found this dealership. More

by Lozadel73

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Apr 17, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for sharing your five-star rating and we will hope to see you again!

April 15, 2023

Dealership Rating

Employee Rating

I was greeted as soon as I walked in , and had a positive , pleasant experience throughout the whole process. , pleasant experience throughout the whole process. More

by JIMMYBUCKETS4

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Dylan Abell

Apr 16, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for sharing your five-star experience! We are thrilled to hear that our team was able to assist you throughout your visit. We hope to see you again!

April 14, 2023

Dealership Rating

Employee Rating

Being dealing with them for my car purchases and service for more than 15 years and are very reliable. Will recommend to anyone l know. for more than 15 years and are very reliable. Will recommend to anyone l know. More

by AKW49FR

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Thomas Hackett, Melissa Tyler, Jason Gasiunas

Apr 14, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We appreciate your kind words.

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