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Mathew Rivera
Mathew Rivera at DCH Wappingers Falls Toyota

Mathew Rivera | Page 48

Assistant Service Manager

DCH Wappingers Falls Toyota

1349 Route 9
Wappingers Falls, NY 12590

Contact Me
4.9
720 Reviews

Dealership Experience

5 yrs, 5 mos

Industry Experience

14 yrs, 9 mos

Languages Spoken

English English

4.9

720 Reviews

Write a Review

720 Reviews of Mathew Rivera

April 12, 2023

Dealership Rating
Employee Rating

Very helpful and nice guys To easy to understand them Great working with them Best Arlind Toyota Tundra 2023 More

by arlind rexhaj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 12, 2023

DCH Wappingers Falls Toyota responded

Thank you for sharing your five-star experience! We are thrilled to hear that our team was able to assist you throughout your visit. We hope to see you again!

April 12, 2023

Dealership Rating
Employee Rating

The representative had excellent communication with me while my van was being serviced and when the work was completed. More

by ANDERED
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 12, 2023

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience with us. It is great to hear that your service experience was worthy of five stars. We appreciate your business and hope to see you during your next visit!

April 10, 2023

Dealership Rating
Employee Rating

Quick, friendly and fast service! I had both of my kids with me and we’d were in and out! More

by Lyndsey S.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett, Melissa Tyler, Jason Gasiunas

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Apr 11, 2023

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We appreciate your kind words.

April 08, 2023

Dealership Rating
Employee Rating

Vehicle seen on time and service completed within time frame provided by service representative. Representative took the time to understand my concerns. More

by MJPAND93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Apr 08, 2023

DCH Wappingers Falls Toyota responded

Thank you so much for the review! We are so glad that you had such a positive experience at our dealership!

April 07, 2023

Dealership Rating
Employee Rating

Outstanding Customer service. Toyota always treats the Customer as #1. Matt was excellent.. very responsive. More

by Jingju
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ben Carlson

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Apr 08, 2023

DCH Wappingers Falls Toyota responded

Thank you for sharing your experience with Matt! We are so glad that he was so helpful during your visit!

April 07, 2023

Dealership Rating
Employee Rating

Courteous and prompt service. Service was an oil change, tire rotation and New York State inspection. More

by Car78412
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Apr 07, 2023

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience with us. It is great to hear that your service experience was worthy of five stars. We appreciate your business and hope to see you during your next visit!

April 06, 2023

Dealership Rating
Employee Rating

They need to hire with better pay in the service dept so customers don’t wait so long More

by BRYSON94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Print
Apr 11, 2023

DCH Wappingers Falls Toyota responded

Thank you for taking the time to provide your feedback. We're sorry to hear your experience with us did not meet our five-star standard and on behalf of the dealership we do apologize. We'd like the opportunity to speak with you. Please contact us at (845) 288-0892.

Apr 10, 2023

BRYSON94 responded

2 hours is way way too long for an inspection

April 06, 2023

Dealership Rating
Employee Rating

In and out today 1 hour Love the maintenance video Showed me all I needed More

by Bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dave Church

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Apr 07, 2023

DCH Wappingers Falls Toyota responded

Thank you for your review of our Service Department! We are so glad that our team was able to take care of your vehicle in a timely manner!

April 06, 2023

Dealership Rating
Employee Rating

Great and speedy service loved the video of the status of the car on the lift More

by Chad.a.burdette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Gasiunas

Print
Apr 06, 2023

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience with us. It is great to hear that your service experience was worthy of five stars. We appreciate your business and hope to see you during your next visit!

April 06, 2023

Dealership Rating
Employee Rating

Very helpful. I thought the whole experience was a good one. Glad the problem was taken care of. More

by JSWARTZ0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Apr 06, 2023

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We appreciate your kind words.

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