Mathew Rivera | Page 56

I'm taking the survey in regards to working with Jason. All of the following questions I answer are in regard to Jason only. I'll take another survey in regards to Matthew later. I didn't enjoy the cust All of the following questions I answer are in regard to Jason only. I'll take another survey in regards to Matthew later. I didn't enjoy the customer service or people skills of the service agent that I think was named Jason. He was very cold and lacked compassion. It seems he wanted to be recognized for his skills as a long-standing employee more than show me he cared about me as a customer. I came back a few days later very reluctant to come back to Wappingers Toyota for service even though you're very close to my home. I discovered Matt another service agent and was treated like a king. If not for Matt I would be doing all my business in Kingston. He treated me so valuable and took care of every single one of my needs in a very timely fashion. I thanked him profusely and he said to me such respectful words like, "you know your car better than we do. You know if something's wrong with it and we know how to fix it." Because of Matt I know I have a Toyota service center close to home that I can be comfortable with, but if Jason was my only choice I would choose another service center. More

by Steve Verified Customer Verified Customer

Print

The representative was very attentive to my needs and went out of his way to make sure my wife and I were satisfied. I would definitely recommend this dealership! went out of his way to make sure my wife and I were satisfied. I would definitely recommend this dealership! More

by Mcblitz91 Verified Customer Verified Customer

Print

The service department was excellent and very helpful thank you. And also they were very quick in the return of my vehicle. thank you. And also they were very quick in the return of my vehicle. More

by GOLDRUSH525 Verified Customer Verified Customer

Print

Excellent Service as Zi was assured I would receive when I purchased the car at this dealership….. on time and as promised I purchased the car at this dealership….. on time and as promised More

by JULES2726 Verified Customer Verified Customer

Print

Too much double talk. Lost our trust and our business. We won’t be back. Lost our trust and our business. We won’t be back. More

by kam47 Verified Customer Verified Customer

Print

Good Job Good Services They notice if you need anything Remind you appointments Very nice Job anything Remind you appointments Very nice Job More

by browncoffee719 Verified Customer Verified Customer

Print

Excellent service by all staff and mechanic. Ordered parts and came in on time as promised Ordered parts and came in on time as promised More

by AMAZON3394 Verified Customer Verified Customer

Print

I took my 2007 Toyota Highlander to DCH for inspection and an oil change. Everyone was very nice and seemed knowledgeable. Little to my chagrin, an hour after I left, my check engine and VCS dashboard li and an oil change. Everyone was very nice and seemed knowledgeable. Little to my chagrin, an hour after I left, my check engine and VCS dashboard lights came on! I called and spoke to the manager Romaine, and said to drive back and they works look at it. I started my car has always been taken to the dealer for work, Johnston’s, Dave Edwards and DCH Toyota dealers. Long story short, they claimed it was part of the electrical system and they didn’t touch that area. It turns out, as they claim, it is a faulty oxygen sensor! Over $400 to repair!!! I was livid! Needless to say, I don’t trust that dealership now. The manager never game me the courtesy of speaking to me, yet I saw him in his office speaking to the rep. The rep stated he could remove the code. If it doesn’t show up again, then the sensor is “once again” working!? If it does, then the sensor is malfunctioning!? I did not believe that an electrical part could magically start working, once it is faulty!? BTW, an oxygen sensor from $26-$148. More

by rbgaunt Verified Customer Verified Customer

Print

Courteous, professional staff. The work was done in a timely fashion. The charges for the service was as anticipated. The work was done in a timely fashion. The charges for the service was as anticipated. More

by jjmtj Verified Customer Verified Customer

Print

Since this my 4th Toyota suv, and I know complaints so far, always get expitize, and very cordial, always have answers to any questions I ask( Thsnks) far, always get expitize, and very cordial, always have answers to any questions I ask( Thsnks) More

by ZB23 Verified Customer Verified Customer

Print