Mathew Rivera | Page 55

Great dealership always nice service people to deal with and take the time to take care of the customer and take the time to take care of the customer More

by strwbs7 Verified Customer Verified Customer

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Awesome customer service and professional staff. Very thorough with the service and answered all my questions Very thorough with the service and answered all my questions More

by christinegbronx Verified Customer Verified Customer

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This service appointment was the same as all my prior service experiences have been.....excellent. service experiences have been.....excellent. More

by Mcblitz91 Verified Customer Verified Customer

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DCH is always an excellent dealership to work. Everyone is always very professional on regards to service appointments and keeping you informed during the orocess. Everyone is always very professional on regards to service appointments and keeping you informed during the orocess. More

by OGHAIT Verified Customer Verified Customer

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The service dept at this dealership goes the extra to take care of their customers. take care of their customers. More

by BHERBST412 Verified Customer Verified Customer

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They listened to my concerns and followed up with me. What more could I ask What more could I ask More

by CPDOCHEVITA Verified Customer Verified Customer

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Quick and easy. Waiting room is comfortable. Representatives were friendly and attentive. Solid and consistent communication. Waiting room is comfortable. Representatives were friendly and attentive. Solid and consistent communication. More

by JRNELS1 Verified Customer Verified Customer

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Quite pleased with the procedure of sending a video of the vehicle during the service. It makes it much more for the customer to understand the work done and any recommended services. the vehicle during the service. It makes it much more for the customer to understand the work done and any recommended services. More

by clegs4 Verified Customer Verified Customer

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Completed oil change and tire rotation in a timely fashion had some coffee while I was waiting watching the television program. fashion had some coffee while I was waiting watching the television program. More

by WOOKIE12528 Verified Customer Verified Customer

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I'm taking the survey in regards to working with Matt. Prior to working with Matthew, I didn't enjoy the customer service or people skills of the service agent that I think was named Jason. He was ver Prior to working with Matthew, I didn't enjoy the customer service or people skills of the service agent that I think was named Jason. He was very cold and lacked compassion. It seems he wanted to be recognized for his skills as a long-standing employee more than show me he cared about me as a customer. I came back a few days later very reluctant to come back to Wappingers Toyota for service even though you're very close to my home. I discovered Matt another service agent and was treated like a king. If not for Matt I would be doing all my business in Kingston. He treated me so valuable and took care of every single one of my needs in a very timely fashion. I thanked him profusely and he said to me such respectful words like, "you know your car better than we do. You know if something's wrong with it and we know how to fix it." Because of Matt I know I have a Toyota service center close to home that I can be comfortable with, but if Jason was my only choice I would choose another service center. Thank you, Matthew!!! More

by Steve Verified Customer Verified Customer

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