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Mathew Runas
Mathew Runas at McGrath City Honda

Mathew Runas | Page 3

Certified Service Advisor

McGrath City Honda

6720 West Grand Avenue
Chicago, IL 60707

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4.9
37 Reviews
4.9

37 Reviews

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37 Reviews of Mathew Runas

April 02, 2026

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Employee Rating

Everyone was great as usual very happy with my service experience amazing job ! Love Honda More

by danamgrande
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Devin Miller, Alfonso Rodriguez, Carlos Martinez, Uros Matejic, Jonathan Blanco, Nick Fornero, Luis Antonio, Karen Kozlowski, Karla Montoya

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Apr 02, 2026

McGrath City Honda responded

It’s wonderful to know our team provided another excellent service experience on your Honda. We appreciate your loyalty and look forward to welcoming you back. Luis Gonzalez General Manager lgonzalez@mcgrathcity.com

March 21, 2026

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Employee Rating

Fair Fair and professional. I like that they explain everything very well so I can understand what is that they are going to do to my car. More

by sanpedroimv
Recommend Dealer
Yes

Other Employees Tagged: Mathew Runas

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Mar 22, 2026

McGrath City Honda responded

Thank you for sharing your feedback. We’re pleased Mathew took the time to explain the work planned for your Honda HR-V clearly and professionally. If you have any further questions, we’re here to help. Luis Gonzalez General Manager lgonzalez@mcgrathcity.com

March 19, 2026

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Employee Rating

Horrible. I have not received the service requested I'm still waiting on a response for the service requested More

by eliasmusic88
Recommend Dealer
No

Other Employees Tagged: Mathew Runas

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Mar 23, 2026

McGrath City Honda responded

Thank you for this feedback, Elias. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Dana Grande Client Relations/ Process Improvement Manager dgrande@McGrathcity.com 773-836-3904

March 01, 2026

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I like the service. Thanks! I will recommend the dealer. I will be there again! More

by Ntapia4864
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 01, 2026

McGrath City Honda responded

Thank you for the wonderful feedback on the service for your Honda. Mathew and our team are grateful for your recommendation and look forward to assisting you again. We appreciate you choosing us and can’t wait to welcome you back. Luis Gonzalez General Manager lgonzalez@mcgrathcity.com

February 12, 2026

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Employee Rating

Matthew had great customer service knew exactly what I needed.Help me out.Got my car in and out real fast More

by yankees21235
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 12, 2026

McGrath City Honda responded

It’s great to hear Mathew provided the support you needed and kept your service moving quickly for your Honda. Thank you for recognizing his efforts; we look forward to assisting you again. Luis Gonzalez General Manager lgonzalez@mcgrathcity.com

February 12, 2026

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This has been my go to Dealership for the past 20 years ! !! I have purchased a new car every 5 years and have been taken all my cars for service to this dealership for 20 years and always very satisfied . Ap More

by elviatello1962
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Marcin Zdanowicz, Jeremy Sanchez, Devin Miller, Alfonso Rodriguez, Uros Matejic , Mat in service his new I think but he service my CRV and was sooo helpful

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Feb 12, 2026

McGrath City Honda responded

Being your go-to for new Honda purchases and CR-V Hybrid service for two decades is a privilege. We appreciate your loyalty and look forward to supporting you again alongside Devin, Mathew, and Marcin. Luis Gonzalez General Manager lgonzalez@mcgrathcity.com

February 04, 2026

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Employee Rating

Service was a bit slow, but maybe due to backup. Wife was not happy no car wash or vaccum. But i said maybe they only do this with other services. More

by jepps428
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 05, 2026

McGrath City Honda responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Luis Gonzalez General Manager lgonzalez@mcgrathcity.com

February 04, 2026

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Employee Rating

Flexible accommodating professional, and timely They were transparent about delays in the process due to weather. They accommodated us by providing a loaner car. They gave regular updates on the status. More

by mayaskya
Recommend Dealer
Yes

Other Employees Tagged: Mathew Runas

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Feb 04, 2026

McGrath City Honda responded

We appreciate you choosing us for your Honda service. Mathew and our team are pleased we kept you updated about weather delays and could provide a loaner car. Your feedback on our flexibility and communication means a lot.

February 01, 2026

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I was happily welcomed, which made me feel at home. Much thanks to everyone ?? More

by luisorellana232011
Recommend Dealer
Yes

Other Employees Tagged: Mathew Runas

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Feb 03, 2026

McGrath City Honda responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Luis Gonzalez General Manager lgonzalez@mcgrathcity.com

February 01, 2026

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Employee Rating

Good service Just at the begining it was a little crowded But in general the customer service was fine More

by aurelio872
Recommend Dealer
Yes

Other Employees Tagged: Mathew Runas

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Feb 01, 2026

McGrath City Honda responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Luis Gonzalez General Manager lgonzalez@mcgrathcity.com

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