Matt Clarkson | Page 13

We bought our 16 year old son a 2010 Mazda6 from a used car dealer. A week later the battery died. We replaced it at Advance Auto Parts with a new Die Hard battery. 3 hours later, that battery died. Accord car dealer. A week later the battery died. We replaced it at Advance Auto Parts with a new Die Hard battery. 3 hours later, that battery died. According to the Carfax report, this car had almost all its previous service done at a Mazda dealer in Georgia. Since our problem seemed more complicated than a local mechanic could diagnose, I scheduled a service appointment with Med Center Mazda. Despite the car's age, it had only 150k miles and an impeccable service history. Mazda made the car so I thought they would be the best to know what was going on. We took it for our appointment at 10AM September 27, but were told by the service department they "might" get to it that day, otherwise it would be early to mid next week, so we had to leave it there. A week later, we were finally told the car had a bad battery, and needed new brake pads and rotors. We shelled out nearly $2300 for this work and drove the car home. 6 hours later, the car was completely dead yet again. The following morning we brought the car right back to Med Center Mazda, where we were met with barely civil service personnel. "The car is just old," we were told, "our diagnostic equipment is for newer models." Why make a car designed to last well over 151k miles if the dealer isn't equipped to work on that car years later? Furthermore the mechanic who had worked on the car previously was off; when my husband asked if there was a different mechanic available he was told there was only one, and he was already covered up with other cars that needed work. We left the car there, preparing for another week-long wait for a *possible* diagnosis. Meanwhile we informed the dealer where we purchased the car what was going on. That dealer told us to get the car back from Med Center Mazda as they clearly were not interested in working with us, and bring it back to him. When we picked the car up that afternoon we were met with frosty reception by the mechanics who clearly wanted to see nothing but the back of us. We took the car back to the dealer we got it from and 2 days later, he found a busted relay that was steadily drawing 1.5 amps from the battery, enough to drain it within a few hours. Why couldn't Med Center Mazda find this problem after having it for a week? The bigger issue though is how we were treated. Just because we brought in an older model does not mean we should have been treated with contempt. We could have been future customers of a brand new Mazda vehicle - especially since Mazda is now one of the few car makers that doesn't use CVT's, we were seriously thinking of switching our Honda and Toyota out for new Mazdas. We would have been loyal future customers, but if you're going to treat us with scorn when we bring in our 2010 Mazda, you won't get a chance to treat us with scorn again, no matter what vehicle we're shopping for. The arrogance and snobbery with which we were treated by the service personnel at Med Center Mazda has completely turned us off ever shopping there for a new or used vehicle in the future, and we won't be shy about telling people we know about this absurd experience. More

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Second new car that we have bought from here. Smooth transaction. We look forward to continuing to do business here. Smooth transaction. We look forward to continuing to do business here. More

by patrick.brown Verified Customer Verified Customer

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Mark Cooley was exceptional from beginning to end. I would highly recommend him and the dealership. I would highly recommend him and the dealership. More

by fainecasey Verified Customer Verified Customer

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Love our new car and all the help! Thanks to Med Center Mazda for a great experience! Thanks to Med Center Mazda for a great experience! More

by random616 Verified Customer Verified Customer

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This is my second purchase with Med Center Mazda. Not only did they have exactly what I wanted they made the purchase process super easy! Not only did they have exactly what I wanted they made the purchase process super easy! More

by ms.angela.cc Verified Customer Verified Customer

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They were helpful from the beginning to the end. Anthony made buying my first car a smooth experience. Anthony made buying my first car a smooth experience. More

by trrodd Verified Customer Verified Customer

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I had a wonderful experience with MedCenter Mazda and especially working with Taylor. He helped me get the car I really wanted with exceptional customer service! especially working with Taylor. He helped me get the car I really wanted with exceptional customer service! More

by saralejeune18 Verified Customer Verified Customer

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Tony is amazing! He will get you the best service, financing and is one heck of a guy! Adam is amazing…this finance manger will work for you in ways you wouldn’t He will get you the best service, financing and is one heck of a guy! Adam is amazing…this finance manger will work for you in ways you wouldn’t believe! A++++ across the bored! More

by hmaner1215 Verified Customer Verified Customer

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Med Mazda was a pleasure to do business with. The car buying process was fast and easy. Our sales associate Will was amazing! The car buying process was fast and easy. Our sales associate Will was amazing! More

by hoeksey Verified Customer Verified Customer

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Good. I got the car I wanted, experience was as painless as possible. That is all I got the car I wanted, experience was as painless as possible. That is all More

by Fullerreg Verified Customer Verified Customer

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