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Matt Franceschini
Matt Franceschini at Lithia Hyundai of Reno
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Matt Franceschini | Page 3

Service Advisor

Lithia Hyundai of Reno

2620 Kietzke Lane
Reno, NV 89502

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4.5
557 Reviews

Dealership Experience

9 yrs, 6 mos

4.5

557 Reviews

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557 Reviews of Matt Franceschini

January 14, 2024

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Employee Rating

I appreciate your services and the time to wait for my car was good,completely. More

by MACHELLE79
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Trisha Stone

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Jan 15, 2024

Lithia Hyundai of Reno responded

Hi Machelle! Thank you for this amazing review. We are thrilled to see that your visit was time-efficient. Stop by and see us if you ever need anything else.

January 07, 2024

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Employee Rating

Matt. The best service guy I have ever had! If you loose him, my next car will be a Toyota More

by GREATGUNS4
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Recommend Dealer
Yes
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Jan 08, 2024

Lithia Hyundai of Reno responded

Thank you for these kind words! We will be sure to pass them along to Matt. We are lucky he is on our team! Stop by and visit Lithia Hyundai of Reno again soon!

December 28, 2023

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Employee Rating

I Always receive excellent service from Lithia Hyundai. Lance has been my Service Advisor since purchasing this vehicle and I appreciate his honesty and concern!!! More

by Larry T
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Recommend Dealer
Yes

Other Employees Tagged: Lance Smith

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Dec 29, 2023

Lithia Hyundai of Reno responded

Larry, we're glad to know you've been receiving excellent service from Lance and our team at Lithia Hyundai of Reno. We appreciate your loyalty!

December 27, 2023

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Took care of my issues in a timely manner. Work completed as promised and in time frames More

by g4loans
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Recommend Dealer
Yes
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Dec 27, 2023

Lithia Hyundai of Reno responded

We're so glad to hear you are satisfied with your service experience! Thanks for trusting our team with your vehicle's care!

December 24, 2023

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All the staff are nice, and the service was quick. Despite being really busy, they had me in and done when they said they would. I appreciate that they value my time. More

by JNJNEARMAN
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Everett Clunie

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Dec 27, 2023

Lithia Hyundai of Reno responded

We're glad to know you had a positive experience with our team at Lithia Hyundai of Reno! We always aim for efficiency and respect for your time. We hope to serve all your automotive needs moving forward.

December 23, 2023

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Very professional staff but the indicator I perceived is the Dealership is getting too small, not enough room for sales and service. More

by vasquezb
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Recommend Dealer
Yes
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Dec 26, 2023

Lithia Hyundai of Reno responded

Thanks for your feedback! We're glad to know our team at Lithia Hyundai of Reno provided professional service. Your comments about the space are noted and we'll keep them in mind as we strive to improve.

December 23, 2023

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They were very helpful and professional when I needed to have a recall on my car More

by halfbreedred4
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Recommend Dealer
Yes
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Dec 26, 2023

Lithia Hyundai of Reno responded

Hello there! It was a pleasure assisting you with your vehicle's recall. Should you need anything else, please let our team at Lithia Hyundai of Reno know.

December 16, 2023

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Service was timely and well done. Matt was thorough and attentive to my tricks neefs. More

by MARKBRADLEY442
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Yes
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Dec 18, 2023

Lithia Hyundai of Reno responded

Thank you for choosing Lithia Hyundai of Reno, Mark! We will be sure to pass along your kudos to Matt and the team. Stop by and see us again soon.

December 16, 2023

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Employee Rating

Everyone is always very courteous, they keep me well informed when my car is in which I'm very appreciative of and complete the work I've requested in a timely fashion More

by Hannah
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Lance Smith, Holly Jensen, Mathew Reed

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Dec 18, 2023

Lithia Hyundai of Reno responded

Hannah, we're glad to know our team at Lithia Hyundai of Reno kept you well-informed and completed the work on your car promptly. Thanks for sharing this positive feedback!

December 09, 2023

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Employee Rating

Went in for recall work. Wanted to charge me $750 for front breaks and rotors while I was there. It took me 1 1/2 hours to do it myself without special tools or a ship lift. More

by johntwolfe
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Workmanship
Service Time
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Recommend Dealer
No
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Dec 13, 2023

Lithia Hyundai of Reno responded

John, I'm sorry to learn about your experience with the pricing for our services. We aim to provide competitive rates. I would appreciate the opportunity to speak with you directly regarding your questions surrounding pricing. Please don't hesitate to get in touch with us directly. Scott Robert - Customer Relations Manager - 775-682-3352 - srobert@lithia.com

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