Matt Hernandez | Page 6

I had the best experience when I was looking for a car. The people who assisted me was very friendly and gave me great customer service. The people who assisted me was very friendly and gave me great customer service. More

by Ruth Gordillo Verified Customer Verified Customer

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Thanks Brandon for being patient with me, An not rushing me. I appreciate him An would recommend him being a Salesman to my friends who needs a car. ThanksAgain for being patient with me, An not rushing me. I appreciate him An would recommend him being a Salesman to my friends who needs a car. ThanksAgain More

by RUBYSEAY Verified Customer Verified Customer

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Everyone at Carl Black is kind & very welcoming. The sales department is great, Matthew Hernandez & Brandon were such a great help when it came to helping me find the right car! sales department is great, Matthew Hernandez & Brandon were such a great help when it came to helping me find the right car! More

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Used Van Misrepresented!! Recently I called about a used Honda Odyssey at this dealership. After several questions which the sales person, who had a bad attitude, could not ans Recently I called about a used Honda Odyssey at this dealership. After several questions which the sales person, who had a bad attitude, could not answer I ended up talking to the sales manager Matt. After several conversations with the sales manager by phone and text I made the 2 -1/2 hours drive to look at the van. The moment they pulled it around from the back of the lot I realized that I had been taken advantage of. This 2014 van had been abused by some one. Both sides had dings,dents, and scratches on the majority of each. The worst part was at the rear, from an earlier rear end accident. This part was conveniently left out the pictures. One of the back up sensors was missing due the damage to the rear which meant there was a warning light on the dash as a result of that. I never even sit down in the van. Disappointed was not a strong enough word. And yes I looked closely at the pictures on their website and none of these problems are visible. Even now I looked back at the pictures and still they don't show the damage. The sales manager never even came to talk to me he sent a salesman, which was very nice and apologetic for the issue. So I got in my rental car and drove the 2- 1/2 back home feeling really stupid for trusting this car dealership. When the sales manager does this it leads me to believe it is a common practice at this dealership. Shop with caution here! Better yet go to another dealership! They are not all this way. More

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Repeating customer & always pleased. I bought most of my car from this dealer and never been disappointed. Vehicles are always of good quality. Customer service is the best. And for at le I bought most of my car from this dealer and never been disappointed. Vehicles are always of good quality. Customer service is the best. And for at least 2 years they service the vehicle for you. More

by CAMER BUYER Verified Customer Verified Customer

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Great experience Brandon was a great sales guy. Helped me every step of the way and everything went smooth. Eric in Finance is Top Notch. Highly recommend these guys f Brandon was a great sales guy. Helped me every step of the way and everything went smooth. Eric in Finance is Top Notch. Highly recommend these guys for your next vehicle. More

by SHAWN.SHAW Verified Customer Verified Customer

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Easy buying experience for 2500HD Had as good of an experience as you can while at a car dealership. Very easy to deal with and got me out the door quick. Had exactly what I was lookin Had as good of an experience as you can while at a car dealership. Very easy to deal with and got me out the door quick. Had exactly what I was looking for and made a great deal! More

by Kimball Verified Customer Verified Customer

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Great customer service and friendly staff Thanks to Alex I was able to make the right decision and I was able to get the truck I really wanted. All the staff were great and I would definitely Thanks to Alex I was able to make the right decision and I was able to get the truck I really wanted. All the staff were great and I would definitely recommend this dealership to anyone that would want to purchase a new or used car. More

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The Extra Mile We bought a 2016 Yukon Denali from an auction guy in Florida. Our credit union did the financing. They required that the Florida guy run the truck thr We bought a 2016 Yukon Denali from an auction guy in Florida. Our credit union did the financing. They required that the Florida guy run the truck through a Georgia dealership to include state taxes in overall purchase amount. Auction guy sold to Carl Black, I bought from Carl Black. They did not make as much profit as they would’ve if I’d bought directly from them and financed with them. Because title was slow to move through GA system, we left with an extended test drive tag. 2 weeks later my wife gets pulled over and the police threaten to tow because of bad tag. Meanwhile A/C in truck goes out. I go back to get tag and ask them to fix AC too... Long story short... they fix it for discount, Florida auction guy pays for it. They went the extra mile to make sure my purchase was an enjoyable one and even fixed the AC when they DIDNT HAVE TO DO IT. When you go, ask for Matt - he’s the best! More

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Best around They were so helpful and nice worked hard to get deal done for us and was the best buying experience we have ever had and we will definitely use them They were so helpful and nice worked hard to get deal done for us and was the best buying experience we have ever had and we will definitely use them again More

by SCOTTDONLEY Verified Customer Verified Customer

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