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Matt Hernandez

Overview Reviews (113)

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Matt Hernandez

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Matt Hernandez | Page 5

General Sales Manager

Carl Black Roswell

11225 Alpharetta Highway
Roswell, GA 30076

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113 Reviews

Overview Reviews (113)

Dealership Experience

13 yrs, 7 mos

Industry Experience

17 yrs, 11 mos

Languages Spoken

English

Portuguese

Spanish

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113 Reviews

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Employees need five ratings within 24 months before we can calculate an average rating.

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113 Reviews of Matt Hernandez

May 14, 2020

Dealership Rating

Kamron was very professional in assistance with the purchase of two vehicles. We made two cash purchases with minimal hassles. We left this dealership with what we wanted. purchase of two vehicles. We made two cash purchases with minimal hassles. We left this dealership with what we wanted. More

by Big John

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Kamron Haley

Helpful 0

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May 14, 2020 -

Carl Black Roswell responded

Thanks for sharing your experience, Big John! We're happy to hear Kamron was able to help you find your two new vehicles and look forward to working with you again down the road. We'll be sure to pass along the message to Kamron.

May 13, 2020

Dealership Rating

Excellent sales person. Everything them committed to happened. I look forward to future purchases with this dealership. Looking forward to the service department as well. happened. I look forward to future purchases with this dealership. Looking forward to the service department as well. More

by MATTWARK33

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Eric Bowsher , Paul Marr

Helpful 0

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May 14, 2020 -

Carl Black Roswell responded

Thanks for sharing your experience, Matt! We're glad to hear the team was able to take care of you and look forward to working with you again down the road.

April 29, 2020

Dealership Rating

Employee Rating

Great salespeople, great managers, easy to deal with and they make the process painless. I would recommend this dealership to all my friends and family members. they make the process painless. I would recommend this dealership to all my friends and family members. More

by MDSPHD

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Eric Bowsher , Lina Morales, Tod Baker

Helpful 0

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May 12, 2020 -

Carl Black Roswell responded

Thanks for sharing your recommendation! We're happy to hear our team has made the process painless for you and look forward to working with you again down the road.

April 22, 2020

Dealership Rating

Employee Rating

I ask the sales man to clean the vehicle that i was buying they didn’t clean it full of cat or dog hair every where windows where dirty windshield dirty i know it was a use vehicle but at least cleaned buying they didn’t clean it full of cat or dog hair every where windows where dirty windshield dirty i know it was a use vehicle but at least cleaned I won’t go back and but from there. More

by S.LETY1324

Verified Customer

Recommend Dealer

Helpful 0

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Apr 23, 2020 -

Carl Black Roswell responded

Thank you for taking the time to leave honest feedback about your vehicle. As you can tell from our other reviews, leaving our customers dissatisfied with their new vehicle is not something we are known for. Please call us at 888-491-7859 so that we can better understand your concerns and earn back your trust.

April 22, 2020

Dealership Rating

Super friendly team!!! No pressure and very knowledgeable. Juan did a great job throughout the sales process and I love the truck. Well done guys! knowledgeable. Juan did a great job throughout the sales process and I love the truck. Well done guys! More

by KOZELJIM1

Verified Customer

Recommend Dealer

Yes

Helpful 0

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Apr 22, 2020 -

Carl Black Roswell responded

Thanks for sharing your experience, Jim! We're glad Juan and the team were able to get you behind the wheel of your new truck and look forward to working with you again down the line.

March 08, 2020

Dealership Rating

Employee Rating

Great people. This is my second truck. I get all my services done at Carl Black , very professional. They do what they say and I have never had any surprises. services done at Carl Black , very professional. They do what they say and I have never had any surprises. More

by MATTUSAEQUIPMENTDIRECT

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Sam Garcia , Jon Roberson

Helpful 0

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Mar 09, 2020 -

Carl Black Roswell responded

Thanks for sharing your experience, Matt! We're glad we've been able to help you each time you've come to Carl Black, and look forward to continuing to do so in the future.

March 03, 2020

Dealership Rating

Employee Rating

Thanks to Matt and Cody up at Carl black in Roswell I got in my new 2020 GMC Terrain thanks guys!! Had a great experience! in my new 2020 GMC Terrain thanks guys!! Had a great experience! More

by Chrisrondy10

Recommend Dealer

Yes

Other Employees Tagged: Daniel Mila , Sterling Cody McDowell, Juan Mendez

Helpful 0

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Mar 04, 2020 -

Carl Black Roswell responded

Thanks for sharing your experience, Chris! We're glad Matt and Cody were able to find you a good fit in your 2020 Terrain. We look forward to assisting you again in the future.

March 03, 2020

Dealership Rating

I’ve dealt with Carl Black for years. Always been treated very well. Tommy Webb is phenomenal as is Cody who sold me my pre-owned car. I would highly recommend Carl Black. A BIG thank you to everyone who has very well. Tommy Webb is phenomenal as is Cody who sold me my pre-owned car. I would highly recommend Carl Black. A BIG thank you to everyone who has helped me out through the years. 5 stars to all of you! More

by SHERYLAGOSTINI0412

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Sterling Cody McDowell

Helpful 0

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March 02, 2020

Dealership Rating

Employee Rating

Always an amazing experience Matt, and the team at Carl Black are the reason that I have purchased over 6 vehicles from them since 2005. They constantly go above and beyond to fi Matt, and the team at Carl Black are the reason that I have purchased over 6 vehicles from them since 2005. They constantly go above and beyond to find the right vehicle, at the right price, with exceptional service both during and after the sale. More

by Johnb

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Helpful 0

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Mar 03, 2020 -

Carl Black Roswell responded

Thanks so much for the kind words and for sharing your experience, John! We'll be sure to pass along your message to Matt. We look forward to working with you again down the road.

February 26, 2020

Dealership Rating

Nice people till they get your money! Paid for Detail package that was supposed to be in the truck. Got home realized that it was not in the truck and immediately called. Paul said he would mail it too m package that was supposed to be in the truck. Got home realized that it was not in the truck and immediately called. Paul said he would mail it too my house. 28 days later and four more phone call and still not kit. Service manager was the last person talked to who assure me he had it in his hands and was sending it UPS that day. Still no kit. I would not recommend this place to anyone. They suck you in on all their gimmick, like free oil changes and so forth, and then you can only take it to the location you bought it at not one of their closer stores because supposedly they are independently owned. Stay away!! More

by DANNY7213

Verified Customer

Recommend Dealer

Other Employees Tagged: Eric Bowsher , Paul Marr

Helpful 0

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Feb 27, 2020 -

Carl Black Roswell responded

We work hard to make the car-buying process simple, fast and without hassle, all within a friendly environment. We sincerely apologize if we've fallen short of those expectations. We'd like the chance to learn more about your visit and to discuss things further with you. Please give us a call at (888) 491-7859. We look forward to hearing from you.

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