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Matt Hoover
Matt Hoover at Robert Brogden Buick GMC

Matt Hoover | Page 4

Service Advisor

Robert Brogden Buick GMC

1500 E Santa Fe St
Olathe, KS 66061

Contact Me
4.9
110 Reviews

"AN OUNCE OF PREVENTION IS WORTH A POUND OF CURE"

Dealership Experience

1 yr, 6 mos

Industry Experience

18 yrs, 11 mos

Languages Spoken

English English

4.9

110 Reviews

Write a Review

110 Reviews of Matt Hoover

January 20, 2026

Dealership Rating
Employee Rating

Matt was nice and the truck is in for a shake and a squeak for a brand new truck. the issues did not get resolved and the truck needs to go back a week later. to see if we can find the issues. More

by jason@smsofkc.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 21, 2026

Robert Brogden Buick GMC responded

Thank you for sharing your experience with us, Jason. We appreciate your feedback regarding the concerns with your new truck. It's great to hear that Matt was nice, but we understand the frustration of having ongoing issues. We encourage you to contact Robert Brogden's Olathe Buick GMC so we can assist you further in resolving these concerns. Your satisfaction is important to us, and we want to ensure your truck is in perfect condition. Sincerely, The Robert Brogden Buick GMC Team

January 20, 2026

Dealership Rating
Employee Rating

Best I have ever delt with Jimmy carpenter went above and beyond the whole experience went 100% better than I ever thought More

by CHRISTOP8031
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Terrie Horton, Jimmy Carpenter, Lacey Pfannenstiel, Jimmy Stateler , Cedric Mayberry, Katie Terry

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Jan 20, 2026

Robert Brogden Buick GMC responded

Thank you for your wonderful review, Christop! We're thrilled to hear that your experience with Jimmy at Robert Brogden's Olathe Buick GMC exceeded your expectations. We take pride in providing exceptional service, and it's great to know that Jimmy went above and beyond for you. We appreciate your kind words and hope to see you again soon! Sincerely, The Robert Brogden Buick GMC Team

January 10, 2026

Dealership Rating
Employee Rating

They took good care of my vehicle and correctly diagnosed the issue and promptly fixed it. More

by greggpfister
Recommend Dealer
Yes

Other Employees Tagged: David Blackburn, Lacey Pfannenstiel, Angela Alvarez, Jimmy Stateler , Cedric Mayberry, Katie Terry

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Jan 10, 2026

Robert Brogden Buick GMC responded

Thank you, Gregg! We're happy to hear you had a great experience with the service team at Robert Brogden's Olathe Buick GMC. It's great to know that we were able to take care of your vehicle and resolve the issue promptly. We appreciate your feedback and look forward to assisting you again. Sincerely, The Robert Brogden Buick GMC Team

December 26, 2025

Dealership Rating
Employee Rating

Service was prompt and the process was straight forward for a recall item review. thanks! More

by bob.bishopku
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lacey Pfannenstiel, Jimmy Stateler , Cedric Mayberry, Katie Terry

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Dec 26, 2025

Robert Brogden Buick GMC responded

Thank you for your kind words, Bob! We’re glad to hear that your recall service was prompt and straightforward at Robert Brogden's Olathe Buick GMC. Your feedback is greatly appreciated, and we look forward to assisting you again in the future! Sincerely, The Robert Brogden Buick GMC Team

December 26, 2025

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Employee Rating

Over the years I have had several vehicles that Brogden has serviced. The service has always been first rate. More

by bzavala0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: PHILLIP MILLER, Terrie Horton, Jimmy Stateler

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Dec 26, 2025

Robert Brogden Buick GMC responded

Thank you for your wonderful review! We truly appreciate your continued trust in Robert Brogden's Olathe Buick GMC for servicing your vehicles. It’s great to hear that you have consistently received first-rate service. We look forward to assisting you again in the future! Sincerely, The Robert Brogden Buick GMC Team

December 18, 2025

Dealership Rating
Employee Rating

Excellent customer service. Assisted with all concerns. Repetitive manufacturing issue that seems to have been fixed. More

by mel.mitch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Dec 19, 2025

Robert Brogden Buick GMC responded

Thank you for your kind words! We’re thrilled to hear that you received excellent customer service at Robert Brogden's Olathe Buick GMC. We're glad to know that your concerns were addressed and that the manufacturing issue has been resolved. We appreciate your feedback and look forward to assisting you with any future needs. Please feel free to reach out anytime! Sincerely, The Robert Brogden Buick GMC Team

December 16, 2025

Dealership Rating
Employee Rating

Dealership did a good job and got me scheduled and serviced in a timely fashion. More

by WILLIAMPBRYAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lacey Pfannenstiel, Jimmy Stateler , Cedric Mayberry, Katie Terry

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Dec 16, 2025

Robert Brogden Buick GMC responded

Thank you for your kind words, William! We're pleased to hear that you had a positive experience with us at Robert Brogden's Olathe Buick GMC. Timely service is our priority, and we appreciate you taking the time to share your feedback. We look forward to seeing you again soon! Sincerely, The Robert Brogden Buick GMC Team

December 15, 2025

Dealership Rating
Employee Rating

Matt Hoover is great to work with. He is professional, knowledgeable, friendly and reliable. He provided an estimate and timeline on repairs and preventive maintenance required on our More

by REUBEN55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Dec 16, 2025

Robert Brogden Buick GMC responded

Thank you for your wonderful review, Reuben! We're thrilled to hear about your positive experience with Matt and our team at Robert Brogden's Olathe Buick GMC. It's great to know that you felt well-informed and confident in the work done on your vehicle. We appreciate your kind words and look forward to serving you again in the future! Sincerely, The Robert Brogden Buick GMC Team

November 29, 2025

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Employee Rating

Always great service. Professional, on time and great service. Thank you i recommend them highly More

by NINAPOINTERHORSE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lacey Pfannenstiel, Jimmy Stateler , Cedric Mayberry, Katie Terry

Report | Print
Nov 30, 2025

Robert Brogden Buick GMC responded

Thank you for your wonderful review! We truly appreciate your kind words about the professional and timely service you received at Robert Brogden's Olathe Buick GMC. Your recommendation means a lot to us, and we look forward to serving you again in the future! Sincerely, The Robert Brogden Buick GMC Team

November 26, 2025

Dealership Rating
Employee Rating

Jimmy found the problem with my tire and affected a repair without my having wait. More

by bzavala0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Terrie Horton, Jimmy Stateler , Phil Miller

Report | Print
Nov 27, 2025

Robert Brogden Buick GMC responded

Thank you for your positive review! We're glad to hear that Jimmy was able to quickly identify and repair your tire issue. At Robert Brogden's Olathe Buick GMC, we strive to provide efficient and effective service. We appreciate your support and look forward to serving you again! Sincerely, The Robert Brogden Buick GMC Team

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