Matt Murphy | Page 13

Excellent, family-owned and Ken is a great guy My wife wanted a new SUV with three rows and with new technology. Our aging Q7 had little in the way of technology so the Highlander seemed like a gr My wife wanted a new SUV with three rows and with new technology. Our aging Q7 had little in the way of technology so the Highlander seemed like a great choice. Their facility is very clean and wide open, fresh fruit, coffee and drinks were offered. Ken Collings made the process easy. We went for a test drive, he showed us the main features during the test drive and gave us a price that I could not refuse. The owners of Falmouth Toyota are very nice people and Matt Murphy sat down with us during the process. I have never been so satisfied with a car purchase and I'm in my mid 40's, so I've been to the rodeo a few times...lol. The highlander is excellent! More

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I hope my experience with service will be smoother I hope my rating of this dealership will zoom up after my first service, but I'm not overly optimistic. The sales process and the pickup later of the I hope my rating of this dealership will zoom up after my first service, but I'm not overly optimistic. The sales process and the pickup later of the vehicle we ordered were both drawn out with a lot of time just sitting around. However, we never got a full rundown of the car's features or an intro to the service department. The vehicle itself arrived with an issue with the rear defroster and also a loud creak as we drive. No one's called back to schedule a repair of the window as promised. I understand I need to schedule a visit to the dealer to get the creak diagnosed and hope that'll improve my rating. This is my first experience buying a mid-priced car instead of a luxury car, but I really expected a bit more attention to detail. More

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Easy transaction, but I recently purchased a 2017 Prius Prime Advanced...which was overall a fabulous experience. The sales manager was personable and helpful...and it was I recently purchased a 2017 Prius Prime Advanced...which was overall a fabulous experience. The sales manager was personable and helpful...and it was perhaps my easiest auto purchase in nearly 50 years (I'm 64)! I LOVED the fact that the salesman, Glen, DID NOT PUSH at all. NO Pressure, which is unusual in my experience. He was a true gentleman. But, he had virtually no experience with this particular model. We were in it together to figure out many of the bells and whistles, and believe me there are many. I'm still reading the hefty owners manual 2 days later. I'm conflicted in saying anything negative about him...he's REALLY a nice guy. But, when one is purchasing a $30K item, a salesman should be intimately familiar with it. But overall, the experience was GREAT, and I'd HIGHLY recommend Falmouth Toyota to friends, family and all of you! More

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I have had Toyotas since the mid 70's Have been dealing with the friendly folks at Falmouth Toyota for many, many years. Tom senior and Matt have always been there to make sure I've gotten Have been dealing with the friendly folks at Falmouth Toyota for many, many years. Tom senior and Matt have always been there to make sure I've gotten a fair deal on a new or used vehicle. The service is always spot on too. Just bought a 2016 used Highlander that is a dream to drive and am sure it will serve me as well as all the other Toyotas I have bought from Falmouth Toyota! More

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Friendly, efficient, helpful I came to Falmouth Toyota because I bought my Tacoma pickup there and have had excellent service whenever I have needed it. Also, I wanted a Toyota be I came to Falmouth Toyota because I bought my Tacoma pickup there and have had excellent service whenever I have needed it. Also, I wanted a Toyota because, living on Martha's Vineyard where there are no auto dealerships, I wanted a vehicle that would require few service calls. More

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Excellent purchase experience Salesperson was attentive and informed. All others on staff were helpful and competent. Management was involved and interested in dealership's perfo Salesperson was attentive and informed. All others on staff were helpful and competent. Management was involved and interested in dealership's performance. Excellent inventory. Facility was attractive. More

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SIMPLY "THE BEST" BETTER THAN ALL THE REST!! WENT TO LOOK AT VEHICLES WITH MY SON HE BOUGHT A C-HR FROM MARIA O'NEIL WAS VERY IMPRESSED,I GOT ONE AS WELL WENT TO LOOK AT VEHICLES WITH MY SON HE BOUGHT A C-HR FROM MARIA O'NEIL WAS VERY IMPRESSED,I GOT ONE AS WELL More

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Easy to spot when people truly care. Service standards and corporate culture starts at the top and Matt Murphy is the best! Steve in sales, John & Justin in Finance - great people and alw Service standards and corporate culture starts at the top and Matt Murphy is the best! Steve in sales, John & Justin in Finance - great people and always went the extra mile. When it was below zero degrees outside and I had my two daughters (who love the kids play room!), Steve went outside and drove my car in for the inspection - Justin stayed late the day before New Year’s Eve and prepped the loan paperwork for John and John closed things out and even let my kids play with his calculator! Such wonderful vibes at Falmouth Toyota - I would not think of doing business elsewhere! Well done! More

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2014 Corolla purchase My overall experience was good. Not happy with scratches on the front and rear bumpers, whiih I feel can be buffed out as well as nicks. My overall experience was good. Not happy with scratches on the front and rear bumpers, whiih I feel can be buffed out as well as nicks. More

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Great no hassle buying experience I have purchased several vehicles from Falmouth Toyota over the years and have all current vehicles serviced there also. Outstanding service departmen I have purchased several vehicles from Falmouth Toyota over the years and have all current vehicles serviced there also. Outstanding service department as they address any concerns I may have. Sales department (Ron) as well as Matt Murphy were outstanding as I searched for a reliable vehicle to purchase. Once again they filled my needs. I will not hesitate to call Ron and Falmouth Toyota when I'm in the market for another vehicle More

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