Matt Roy
Matt Roy at BMW of Shrewsbury

Matt Roy | Page 7

Service Advisor

BMW of Shrewsbury

770 Boston Turnpike
Shrewsbury, MA 01545

4.9
208 Reviews
4.9

208 Reviews

Write a Review

208 Reviews of Matt Roy

September 04, 2025

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Employee Rating

Very professional. Very thorough with repairs. Ip front with costs and needed repairs. I am always happy with the service there More

by Dave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 04, 2025

BMW of Shrewsbury responded

Hi Dave, thank you for sharing your kind words about our professional and thorough service at BMW of Shrewsbury! We truly value your continued business and look forward to serving you again.

August 31, 2025

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Matt Roy from BMW of Shrewsbury is an Excellent Service Advisor. He is very knowledgeable and shares his suggestions with all the possible options. More

by Prashant Z
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 03, 2025

BMW of Shrewsbury responded

Prashant, we're glad to hear Matt provided you with such helpful and professional service! We will be sure to thank him for taking great care of you. See you next time at BMW of Shrewsbury!

August 30, 2025

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Service was quick and friendly! I would bring my car back there again for service in the future! Thank you More

by ken_desbouvrie
Service Price Transparency
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Recommend Dealer
Yes
Sep 02, 2025

BMW of Shrewsbury responded

We love to hear our team’s friendly service will have you returning to BMW of Shrewsbury in the future! Thank you for your support. Safe travels!

August 26, 2025

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Excellent, courteous service. Explained issues with the car thoroughly. Gave me repair options. Responded quickly. I am very pleased and will continue to use McGovern BMW serv More

by cheryldittrich1
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Curt Douglas, Deanna Morgan , Ethan was 5 stars as well.

Aug 27, 2025

BMW of Shrewsbury responded

We are thrilled that you had such a positive experience with our team, from clear explanations to courteous assistance! Your recommendation means a lot to us, and we're grateful for your feedback. See you next time at BMW of Shrewsbury!

August 23, 2025

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Nate was very great to work with. We have been clients of his and the entire Shrewsbury BMW team for twenty years. More

by scsfll
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Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: Kenny Boateng, Nelson Gonell, Nathaniel Paintsil , Rob Picerno, Paul Andrade

Aug 26, 2025

BMW of Shrewsbury responded

Thank you for your continued trust over these twenty years! We are grateful to have you as a loyal customer. Nate and the rest of the team look forward to welcoming you back to BMW of Shrewsbury next time. Safe travels!

August 22, 2025

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My husband and I have purchased 6 cars from the the dealership. The service Manager Matt Roy has always been very helpful and exceptional in the handling of our cars. Thank you More

by sullivan1812
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Recommend Dealer
Yes
Aug 25, 2025

BMW of Shrewsbury responded

Thank you for your continued loyalty and trust in BMW of Shrewsbury! We're so glad Matt Roy and our team have always taken great care of you. Here's to many more smooth rides ahead!

August 20, 2025

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Not dealing with Matt has my back with everything. He knows what he’s talking about my questions. Return my calls. He is really good at his job. More

by Maggie
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Recommend Dealer
Yes
Aug 22, 2025

BMW of Shrewsbury responded

Hi Maggie, it's awesome to hear from you! We're excited that you had such a positive experience with Matt. It means a lot to us here at BMW of Shrewsbury!

August 18, 2025

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My advisor was great and very accommodating to what I needed, super informative and helpful More

by Alicia.honeyy
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Recommend Dealer
Yes
Aug 21, 2025

BMW of Shrewsbury responded

We appreciate your business and your review! Thanks from the BMW of Shrewsbury Team!

August 17, 2025

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Transparent transaction. Professional .Yvonne was kind polite and professional. Rob was straight forward in the negotiations. He and his team facilitated completion of the s More

by dennis
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Aug 20, 2025

BMW of Shrewsbury responded

Dennis, thank you for sharing your excellent feedback about Yvonne and Rob! We are thrilled that you had such a seamless and professional experience at BMW of Shrewsbury. Enjoy your new car!

August 05, 2025

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Employee Rating

Excellent communication from setting up the service appointment through interim updates while awaiting completion on site. Matt in service is a consummate professional and a credit to the dealership an More

by Danny Verna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Campbell , Gene Kalp

Aug 06, 2025

BMW of Shrewsbury responded

Danny, thank you for the outstanding review! We're so lucky to have Matt on our team. We appreciate your business and we hope to see you again at BMW of Shrewsbury. Safe travels!

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