Matt Roy
Matt Roy at BMW of Shrewsbury

Matt Roy | Page 6

Service Advisor

BMW of Shrewsbury

770 Boston Turnpike
Shrewsbury, MA 01545

4.9
208 Reviews
4.9

208 Reviews

Write a Review

208 Reviews of Matt Roy

October 16, 2025

Dealership Rating
Employee Rating

Matt was extremely informative and responsive. My whole experience was great. I look forward to doing more business. More

by Hebert7321
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 16, 2025

BMW of Shrewsbury responded

We’re delighted to hear about your excellent experience with Matt and our team! We look forward to serving you again in the future. Thank you for choosing BMW of Shrewsbury!

October 14, 2025

Dealership Rating
Employee Rating

Easy to schedule, many options available to schedule times. Thru texts the service dept kept me informed the entire time. All went very well. More

by Ev J
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Oct 15, 2025

BMW of Shrewsbury responded

Hi Ev, we're glad the scheduling process was easy and the team kept you informed throughout. Thank you for choosing BMW of Shrewsbury!

October 09, 2025

Dealership Rating
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Great customer service. Worth the drive to Shrewsbury. Matt is very polite and explains things well. More

by Ketanyc1
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Oct 10, 2025

BMW of Shrewsbury responded

Matt will appreciate the kudos! Thanks for sharing your experience working with our great team at BMW of Shrewsbury.

October 07, 2025

Dealership Rating
Employee Rating

Matt provided very good service, kept me informed about the status of my car during the repair. Dealer provided loaner, which enabled me to be on kove move and continue my regular working hours. More

by Axclabbers
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Oct 07, 2025

BMW of Shrewsbury responded

We are so happy you felt supported and well informed working with Matt and the team! Thank you for working with BMW of Shrewsbury and for sharing your experience.

October 06, 2025

Dealership Rating
Employee Rating

My experience was great and Matt always makes sure that he takes care of me and stays in communication with me and has my car ready on time every time More

by xx.bradley
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Oct 07, 2025

BMW of Shrewsbury responded

Thank you for sharing your experience with us! It's great to hear that Matt provided excellent care and communication. See you next time at BMW of Shrewsbury!

October 02, 2025

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Matt in the service department did a fantastic job and goes above and beyond every time! More

by ashshaker
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Kenny Boateng, Nelson Gonell, Jason Campbell , Brad Macomber, Rob Picerno

Oct 03, 2025

BMW of Shrewsbury responded

We are glad to hear that Matt provided excellent service. Thanks for choosing BMW of Shrewsbury!

October 01, 2025

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Employee Rating

Greeted by the nicest man when I drove in. Over the top friendly at every visit delightful waiting area quick and easy More

by Traci
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Curt Douglas, Deanna Morgan

Oct 03, 2025

BMW of Shrewsbury responded

Traci, it's wonderful to hear that you had such a friendly and efficient experience with our team. Thank you for choosing BMW of Shrewsbury and for sharing your review!

September 18, 2025

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I received great service at a reasonable price. Everyone at the dealership was very accommodating. More

by Michaelwinn33
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brad Macomber

Sep 18, 2025

BMW of Shrewsbury responded

Michael, thank you for the great review. We look forward to seeing you again at BMW of Shrewsbury!

September 10, 2025

Dealership Rating
Employee Rating

Matt provided excellent service! He kept me informed of service required on my vehicle - answered all my questions. The work was completed in less than the amount of time expected - More

by Christine
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Recommend Dealer
Yes

Other Employees Tagged: Deanna Morgan

Sep 10, 2025

BMW of Shrewsbury responded

Christine, we're delighted to hear Matt provided excellent service and kept you informed throughout the process! It's great to know your car is running smoothly ahead of schedule. Thank you for choosing BMW of Shrewsbury! Safe travels!

September 05, 2025

Dealership Rating
Employee Rating

Matt has been our service advisor for many years and is absolutely great to work with. He explains everything completely and clearly. More

by ronracicot12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 08, 2025

BMW of Shrewsbury responded

Thank you for sharing your feedback about Matt! We are grateful for your continued business and will be sure to pass along your kind words. See you next time at BMW of Shrewsbury!

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