Matt Roy | Page 6

Had an issue with the car (2011 328i xdrive) while driving where it started vibrating upon pressing the gas pedal, and then when parked with engine running. Called my usual go to place , BMW of Shrews driving where it started vibrating upon pressing the gas pedal, and then when parked with engine running. Called my usual go to place , BMW of Shrewsbury and they promptly found me a spot on the service calendar for the same day (they are always busy). I spoke to Matt, my service manager, who adjusted details, heard the history and helped me with an Uber ride back. He had a clear update within 2 hours and explained what the fault they found, couple of other minor and medium things to keep an eye on, pointed out what was covered in SULEV warranty and and the need for immediate attention to a brakes issue, for which he found BMW sponsored value deal. Overall I was very satisfied with the experience as always and my car is smooth as ever. More

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I have nothing but good things to say about this establishment. This service was complex and challenging. Matt was amazing to work with. His focus is truly on the customers needs and it shows. He an establishment. This service was complex and challenging. Matt was amazing to work with. His focus is truly on the customers needs and it shows. He and his team really put their best foot forward and handled my issue with professionalism and I couldn’t be happier with the results. More

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My visit to BMW of Shrewsbury's service department provided exceptional customer service in a timely manner. This should come as no surprise and that is why I’ve been servicing my vehicles here for mo provided exceptional customer service in a timely manner. This should come as no surprise and that is why I’ve been servicing my vehicles here for more than 20 years! More

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Good communication, everyone had a good attitude and service was completed on time. Loaner car process was easy service was completed on time. Loaner car process was easy More

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Matt has known us for years and have the utmost respect for him. He is so professional and always looking out for you. This past New Year’s Eve day I was late in picking up the car from service and he wa for him. He is so professional and always looking out for you. This past New Year’s Eve day I was late in picking up the car from service and he waited u til I got my car which was little past his scheduled time. Thank you Matt for everything More

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Matt provided excellent service and great communication. An estimated service time was provided, and the job was done around the time. An estimated service time was provided, and the job was done around the time. More

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Matt Roy in the service department is outstanding. His attention to detail, clear communication, and follow-through are exceptional. He kept me informed every step of the way, explained everything tho His attention to detail, clear communication, and follow-through are exceptional. He kept me informed every step of the way, explained everything thoroughly, and delivered exactly as promised. Professional, reliable, and genuinely committed to great service. Matt sets the standard.time and time again. More

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Excellent service appointment at BMW of Shrewsbury. Everything from the moment I pulled up until my car was ready was very efficient and fast. I waited and there is lots of room to work or read and the Everything from the moment I pulled up until my car was ready was very efficient and fast. I waited and there is lots of room to work or read and there is a showroom full of new cars to look at. Matt, my service representative was great about keeping me posted on the service timeline, so no need to feel like you need to hang out near the service desk. Thanks to Matt, this appointment could not have gone better. This was a great experience. More

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Excellent customer service and high quality work. Have been a customer for over 10 years and will keep being so. Thanks Have been a customer for over 10 years and will keep being so. Thanks More

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Professional and honest work. If I buy car again,definitely this is the place I will. If I buy car again,definitely this is the place I will. More

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