Matt Roy | Page 6

Hi I’m really upset, they supposed to do the oil service and they didnt my car is asking for a change by computer sistem that means they didnt do it. Why did they liar? Same with the mirrors sensors and the and they didnt my car is asking for a change by computer sistem that means they didnt do it. Why did they liar? Same with the mirrors sensors and they gave me the car totally dirty, this is the first time that I received this kind of bad service at BMW, More

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Very good experience. On time delivery, well maintained facility. I would highly recommend this to anyone. On time delivery, well maintained facility. I would highly recommend this to anyone. More

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Very responsive and thorough service team. They have good communication. Their attention to detail is very appreciated. They have good communication. Their attention to detail is very appreciated. More

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Matt is wonderful! He really takes the time to answer all my question's! He’s the best! He really takes the time to answer all my question's! He’s the best! More

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Had an issue with the car (2011 328i xdrive) while driving where it started vibrating upon pressing the gas pedal, and then when parked with engine running. Called my usual go to place , BMW of Shrews driving where it started vibrating upon pressing the gas pedal, and then when parked with engine running. Called my usual go to place , BMW of Shrewsbury and they promptly found me a spot on the service calendar for the same day (they are always busy). I spoke to Matt, my service manager, who adjusted details, heard the history and helped me with an Uber ride back. He had a clear update within 2 hours and explained what the fault they found, couple of other minor and medium things to keep an eye on, pointed out what was covered in SULEV warranty and and the need for immediate attention to a brakes issue, for which he found BMW sponsored value deal. Overall I was very satisfied with the experience as always and my car is smooth as ever. More

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I have nothing but good things to say about this establishment. This service was complex and challenging. Matt was amazing to work with. His focus is truly on the customers needs and it shows. He an establishment. This service was complex and challenging. Matt was amazing to work with. His focus is truly on the customers needs and it shows. He and his team really put their best foot forward and handled my issue with professionalism and I couldn’t be happier with the results. More

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My visit to BMW of Shrewsbury's service department provided exceptional customer service in a timely manner. This should come as no surprise and that is why I’ve been servicing my vehicles here for mo provided exceptional customer service in a timely manner. This should come as no surprise and that is why I’ve been servicing my vehicles here for more than 20 years! More

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Good communication, everyone had a good attitude and service was completed on time. Loaner car process was easy service was completed on time. Loaner car process was easy More

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Matt has known us for years and have the utmost respect for him. He is so professional and always looking out for you. This past New Year’s Eve day I was late in picking up the car from service and he wa for him. He is so professional and always looking out for you. This past New Year’s Eve day I was late in picking up the car from service and he waited u til I got my car which was little past his scheduled time. Thank you Matt for everything More

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Matt provided excellent service and great communication. An estimated service time was provided, and the job was done around the time. An estimated service time was provided, and the job was done around the time. More

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