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Matt Russell

Overview Reviews (50) Inventory (226)

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Matt Russell

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Matt Russell | Page 2

Service Advisor

Michiana Chrysler Dodge Jeep RAM Fiat

120 W McKinley Ave
Mishawaka, IN 46545

My name is Matt Russell. I am from Alabama, and have lived in Indiana now for 8 years. I am the proud father of 2 boys, and husband to my wife of now 12 years. I love to coach baseball for my kids, and any activity involving my family.

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5.0

50 Reviews

Overview Reviews (50) Inventory (226)

Dealership Experience

4 yrs, 9 mos

Industry Experience

4 yrs, 9 mos

Languages Spoken

English

5.0

50 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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50 Reviews of Matt Russell

April 28, 2022

Dealership Rating

Employee Rating

Awesome experience from start to finish. Was in and out quickly and into the vehicle I've wanted for a while. Matt aka Bama was pleasant to talk to and made the whole thing fly by. Was in and out quickly and into the vehicle I've wanted for a while. Matt aka Bama was pleasant to talk to and made the whole thing fly by. More

by brandon.rhoads54

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Kevin Leitch

Helpful 0

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Apr 28, 2022 -

Michiana Chrysler Dodge Jeep RAM Fiat responded

Thank you so much for the kind words and great rating! We appreciate you! Thank you for letting us earn your business! Enjoy life in your new Jeep! Have a wonderful weekend! :)

April 15, 2022

Dealership Rating

Employee Rating

Everyone was very helpful and quick to get us what we wanted. Would definitely recommend them to friends and family. wanted. Would definitely recommend them to friends and family. More

by swenzel1018

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Helpful 0

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Apr 15, 2022 -

Michiana Chrysler Dodge Jeep RAM Fiat responded

Thank you so much for the kind words and great rating! We appreciate you! Thank you for letting us earn your business at Michiana! Enjoy life in your new Jeep! Have a great day and a wonderful weekend! :)

April 12, 2022

Dealership Rating

Employee Rating

Matt “Bama” was great to work with. The whole process was fast and easy! Thanks again! The whole process was fast and easy! Thanks again! More

by Alorenzo1685

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Helpful 0

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Apr 12, 2022 -

Michiana Chrysler Dodge Jeep RAM Fiat responded

Thank you so much for the kind words and great rating! We appreciate you! Thank you for your business! Have a wonderful week! :)

March 24, 2022

Dealership Rating

Employee Rating

Had a great experience! Ivan was so helpful and very knowledgeable. Made the process fast and easy. What made it even better was I had the cutest salesman. Ivan was so helpful and very knowledgeable. Made the process fast and easy. What made it even better was I had the cutest salesman. More

by Ms. Alfa

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Michael Mabry , Ivan Blount II

Helpful 0

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Mar 24, 2022 -

Michiana Chrysler Dodge Jeep RAM Fiat responded

February 02, 2022

Dealership Rating

Employee Rating

Nate was great! He listened to exactly what i wanted and delivered! The sales team was great in assisting us as it was Nate’s first sale. There has been follow up the week after to be sure I was still happy delivered! The sales team was great in assisting us as it was Nate’s first sale. There has been follow up the week after to be sure I was still happy with my new Jeep, also. More

by mward1983

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Kevin Leitch , Jeff Bailey, Chianna Wells, Nate

Helpful 0

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Feb 03, 2022 -

Michiana Chrysler Dodge Jeep RAM Fiat responded

Thank you so much for the kind words and great rating! We appreciate you! Thank you for letting us earn your business! Enjoy life in your new Jeep! Have a great day and a wonderful weekend! :)

December 23, 2021

Dealership Rating

Employee Rating

I love them the Ram trucks. Have had one for 20 yrs. They are great trucks. are great trucks. More

by joe_welnetz

Verified Customer

Friendliness

Recommend Dealer

Yes

Other Employees Tagged: Kevin Leitch , Adrian Alvarez

Helpful 0

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Dec 23, 2021 -

Michiana Chrysler Dodge Jeep RAM Fiat responded

Thank you for the kind words and great rating! Thank you for letting us earn your business! We appreciate you! Have a wonderful weekend! :)

September 28, 2021

Dealership Rating

Employee Rating

Matt Russell is a helpful salesman! All the employees made the car buying process smooth and easy made the car buying process smooth and easy More

by trydleski

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Helpful 0

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Sep 28, 2021 -

Michiana Chrysler Dodge Jeep RAM Fiat responded

Thank you so much for the kind words and great rating! We appreciate you! Thank you for letting us earn your business at Michiana! Have a great day and a wonderful week! :)

September 24, 2021

Dealership Rating

Employee Rating

Thankz fo’ MY Wonderful SUV… was GREAT Friendly Family & Community supportive HELP from Moment that I walked In… Thanks!!! Community supportive HELP from Moment that I walked In… Thanks!!! More

by s.sybilhughes

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Kevin Leitch, Thomas Ostrega , Christina Green

Helpful 1

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Sep 24, 2021 -

Michiana Chrysler Dodge Jeep RAM Fiat responded

Thank you so much for the kind words and great rating! Thank you for letting us earn your business at Michiana! We appreciate you! Have a wonderful weekend! :)

September 21, 2021

Dealership Rating

Employee Rating

As a repeat customer I feel really good about my purchase. They were able to take care of me and get me in a reliable vehicle. They also made sure the maintenance was taken care of and everyone was purchase. They were able to take care of me and get me in a reliable vehicle. They also made sure the maintenance was taken care of and everyone was very nice to me as well. More

by v.salinas1085

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Tammy Baker-Martinez , Jeff Bailey, Jim Bollinger

Helpful 0

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Sep 21, 2021 -

Michiana Chrysler Dodge Jeep RAM Fiat responded

Thank you so much for the kind words and great rating! Thank you for letting us earn your business! We appreciate you! Have a great day and a wonderful week! :)

September 10, 2021

Dealership Rating

Employee Rating

WORST DEALERSHIP IVE EVER TRIED TO WORK WITH! WEBSITE IS A LIE AND TELLS YOU ONE THING AND IT IS xx! THEY EVEN TOLD ME THAT THE PAYMENT CALCULATOR IS NOT EVEN RIGHT. "Speed Up Your Purchase. Car-buying made A LIE AND TELLS YOU ONE THING AND IT IS xx! THEY EVEN TOLD ME THAT THE PAYMENT CALCULATOR IS NOT EVEN RIGHT. "Speed Up Your Purchase. Car-buying made fast, easy, transparent." NOT VERY TRANSPARENT WHEN THEY GIVE YOU THE WRONG PAYMENT INFO! More

by ANTHONY

Customer Service

Friendliness

Price

Recommend Dealer

Helpful 0

Report | Print

Sep 10, 2021 -

Michiana Chrysler Dodge Jeep RAM Fiat responded

We are very sorry you feel this way. This is not how we do business here. It seems you are confused about what a website says and what you actually qualify for based on your credit score and negative equity in your trade. The payment calculator online is based on a credit score of 700 or higher with no trade or negative equity. Please call 574-254-2010 and ask for Sales Manager Jarrod Enyart to discuss your situation in Private. Thank you. Have a great day!

Sep 10, 2021 -

ANTHONY responded

NOPE NOT CONFUSED. YOU WEBSITE ASKED FOR CREDIT AND I CHANGED IT TO MY PROPER RATING. AND PUT MY TRADE IN THERE WITH THE PROPER PAYOFF. SO YOU EITHER NEED TO FIX THAT OR TAKE IT OFF YOUR WEBSITE. VERY MISLEADING

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