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Matt Snipes
Matt Snipes at Klamath Falls Toyota

Matt Snipes | Page 10

Service Manager

Klamath Falls Toyota

2121 Washburn Way
Klamath Falls, OR 97603

4.7
188 Reviews
4.7

188 Reviews

Write a Review

188 Reviews of Matt Snipes

February 24, 2025

Dealership Rating
Employee Rating

THE KLAMATH FALLS DEALERSHIP IS VERY PROFESSIONAL AND THEIR SERVICE DEPARTMENT IS SUPERB I would recommend them for sales & service More

by CHUCKY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Bicknell, Albert McLing

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Feb 25, 2025

Klamath Falls Toyota responded

Thank you so much, Chucky, for your kind words, and for taking the time to leave us this wonderful feedback! Best Regards, Matt Snipes Service Manager msnipes@lithia.com

February 06, 2025

Dealership Rating
Employee Rating

Easy to make an appointment & friendly technicians. The only issue was I asked them not to rotate my tires & they did it anyway. More

by JACKSW1EYE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tim Boozer, Juan Maldonado

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Feb 07, 2025

Klamath Falls Toyota responded

Thank you for your feedback and we do apologize for rotating your tires. Please don't hesitate to let us know if we can be of further assistance. Best Regards, Matt Snipes Service Manager msnipes@lithia.com

February 05, 2025

Dealership Rating
Employee Rating

Donnie was amazing to work with and made sure that I was able to get my truck back quickly. He was also understanding of my busy schedule and kept following up with me to ensure that I got the work done. No More

by Valerie 134
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Bicknell, Albert McLing

Print
Feb 06, 2025

Klamath Falls Toyota responded

Thank you, Valerie! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Klamath Falls Toyota. We look forward to having you as one of our valued customers for many more years to come! Best Regards, Matt Snipes Service Manager msnipes@lithia.com

February 04, 2025

Dealership Rating
Employee Rating

Very fast n professional services, he checked everything n gave recommendations. He was very nice. More

by betty18839
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Bicknell, Albert McLing

Print
Feb 04, 2025

Klamath Falls Toyota responded

Betty, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Matt Snipes Service Manager msnipes@lithia.com

February 04, 2025

Dealership Rating
Employee Rating

You guys do a good job on my car thank you my car run good More

by RWDAD77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Bicknell, Albert McLing, Juan Maldonado

Print
Feb 04, 2025

Klamath Falls Toyota responded

Thank you for choosing Klamath Falls Toyota. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Matt Snipes Service Manager msnipes@lithia.com

February 02, 2025

Dealership Rating
Employee Rating

Spent over thousand dollars and nothing fixed! Same problem!!😡 Called them, still waiting for reply. More

by Marciatraina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Francisco

Print
Feb 06, 2025

Klamath Falls Toyota responded

Marcia, We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Best Regards, Matt Snipes Service Manager msnipes@lithia.com

January 31, 2025

Dealership Rating
Employee Rating

Your service is very good Im very like to give my car to you guy do my service More

by mitutran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Feb 01, 2025

Klamath Falls Toyota responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Best Regards, Matt Snipes Service Manager msnipes@lithia.com

January 30, 2025

Dealership Rating
Employee Rating

Took 2 hours for them to change my oil How long is it supposed to take for an oil change More

by ASHLEYANDREWT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Kevin Bicknell, Albert McLing, Juan Maldonado

Print
Feb 04, 2025

Klamath Falls Toyota responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Best Regards, Matt Snipes Service Manager msnipes@lithia.com

January 24, 2025

Dealership Rating
Employee Rating

Excellent Service and Communication. Friendly people! Great Selection! Not pushy Sales! Very Happy with our used Jeep! More

by LDBUG21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Bicknell, Albert McLing

Print
Jan 26, 2025

Klamath Falls Toyota responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Klamath Falls Toyota, we look forward to having you as a valued customer for many years to come! Best Regards, Matt Snipes Service Manager msnipes@lithia.com

January 22, 2025

Dealership Rating
Employee Rating

I've been working with these people for a long time. They have always been good to me. More

by HEIDIYONNA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Albert McLing , Donnie Hodge

Print
Jan 23, 2025

Klamath Falls Toyota responded

Thank you, Heidi! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Klamath Falls Toyota! Best Regards, Matt Snipes Service Manager msnipes@lithia.com

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