Matt Snipes
Matt Snipes at Klamath Falls Toyota

Matt Snipes | Page 9

Service Manager

Klamath Falls Toyota

2121 Washburn Way
Klamath Falls, OR 97603

4.7
188 Reviews
4.7

188 Reviews

Write a Review

188 Reviews of Matt Snipes

April 03, 2025

Dealership Rating
Employee Rating

Very helpful and easy to work with. Friendly staff and fast turn around time in service. More

by JEREMY FRITON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 03, 2025

Klamath Falls Toyota responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Matt Snipes Service Manager msnipes@lithia.com

March 29, 2025

Dealership Rating
Employee Rating

My oil was changed in a timely manner and the mechanic was sure to go over all other issues he found which I appreciated m. More

by NONE23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Bicknell, Albert McLing

Mar 29, 2025

Klamath Falls Toyota responded

Thank you for choosing Klamath Falls Toyota. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Matt Snipes Service Manager msnipes@lithia.com

March 28, 2025

Dealership Rating
Employee Rating

Shop & counter guys are respectful and kind. They never act rust if you ask a bunch of questions about the status of your vehicle.And Levi in sales is relatable &knowlegable. More

by NONE23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Bicknell, Albert McLing

Mar 28, 2025

Klamath Falls Toyota responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Matt Snipes Service Manager msnipes@lithia.com

March 24, 2025

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Employee Rating

VERY GOOD CUSTOMER SERVICE FROM THE MINUTE I DROPPED MY VEHICLE OFF UNTIL I PICKED IT UP. More

by DROLLINS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Bicknell, Albert McLing

Mar 25, 2025

Klamath Falls Toyota responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Klamath Falls Toyota! Best Regards, Matt Snipes Service Manager msnipes@lithia.com

March 22, 2025

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Employee Rating

Took vehicle in for lifetime oil change and chassis lube. They did not tighten the oil drain plug or lubricate the chassis the loose drain plug could’ve been catastrophic, but thankfully, it only covered the More

by john_munter
Workmanship
Service Time
Recommend Dealer
No
Mar 27, 2025

Klamath Falls Toyota responded

John, Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Best Regards, Matt Snipes Service Manager msnipes@lithia.com

March 22, 2025

Dealership Rating
Employee Rating

Great service. . everyone was friendly and I was in and out withing a reasonable time. More

by cmderosier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Bicknell, Albert McLing

Mar 24, 2025

Klamath Falls Toyota responded

Thanks for sharing about your experience with Klamath Falls Toyota. Marr, Kevin, and Albert appreciate your business and hope to see you again soon! Best Regards, Matt Snipes Service Manager msnipes@lithia.com

March 14, 2025

Dealership Rating
Employee Rating

I brought my Toyota in for regular maintenance and a minor recall repair. The service team was courteous, helpful and timely. I appreciate our Klamath Falls service team. More

by daviddotson26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 16, 2025

Klamath Falls Toyota responded

Thanks for sharing your thoughts about your experience with Klamath Falls Toyota. We appreciate your business and hope to see you again soon! Best Regards, Matt Snipes Service Manager msnipes@lithia.com

March 14, 2025

Dealership Rating
Employee Rating

They do a great job! Like all the guys there very helpful and knowledgeable. Always get we right in! More

by GAN006
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Bicknell, Albert McLing , Joe was a great guy too!!

Mar 14, 2025

Klamath Falls Toyota responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Klamath Falls Toyota! Best Regards, Matt Snipes Service Manager msnipes@lithia.com

March 11, 2025

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Employee Rating

Been doing business with Lithia since 2005 with the purchase of my Neon. Then 2011 I bought my Toyota Tundra. I have 158,000 miles and still going strong. Thank you for your service! More

by ROCHOA49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 11, 2025

Klamath Falls Toyota responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Regards, Matt Snipes Service Manager msnipes@lithia.com

March 05, 2025

Dealership Rating
Employee Rating

It took over 6 months to get parts to repair the trunk struts. Not great! More

by Donna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 05, 2025

Klamath Falls Toyota responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Best Regards, Matt Snipes Service Manager msnipes@lithia.com

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