Very helpful and easy to work with.
Friendly staff and fast turn around time in service.
Friendly staff and fast turn around time in service.
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by JEREMY FRITON
Verified Customer
Verified Customer
Service Price Transparency
Apr 03, 2025 -
Klamath Falls Toyota responded
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
Best Regards,
Matt Snipes
Service Manager
msnipes@lithia.com
My oil was changed in a timely manner and the mechanic
was sure to go over all other issues he found which I appreciated m.
was sure to go over all other issues he found which I appreciated m.
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by NONE23
Verified Customer
Verified Customer
Service Price Transparency
Mar 29, 2025 -
Klamath Falls Toyota responded
Thank you for choosing Klamath Falls Toyota. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
Best Regards,
Matt Snipes
Service Manager
msnipes@lithia.com
Shop & counter guys are respectful and kind.
They never act rust if you ask a bunch of questions about the status of your vehicle.And Levi in sales is relatable &knowlegable.
They never act rust if you ask a bunch of questions about the status of your vehicle.And Levi in sales is relatable &knowlegable.
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by NONE23
Verified Customer
Verified Customer
Service Price Transparency
Mar 28, 2025 -
Klamath Falls Toyota responded
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!
Best Regards,
Matt Snipes
Service Manager
msnipes@lithia.com
VERY GOOD CUSTOMER SERVICE FROM THE MINUTE I DROPPED MY
VEHICLE OFF UNTIL I PICKED IT UP.
VEHICLE OFF UNTIL I PICKED IT UP.
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by DROLLINS1
Verified Customer
Verified Customer
Service Price Transparency
Mar 25, 2025 -
Klamath Falls Toyota responded
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Klamath Falls Toyota!
Best Regards,
Matt Snipes
Service Manager
msnipes@lithia.com
Took vehicle in for lifetime oil change and chassis lube.
They did not tighten the oil drain plug or lubricate the chassis the loose drain plug could’ve been catastrophic, but thankfully, it only covered the
They did not tighten the oil drain plug or lubricate the chassis the loose drain plug could’ve been catastrophic, but thankfully, it only covered the underside of the vehicle with oil returned vehicle to dealership they cleaned underside of vehicle Topped oil off and lubed the chassis.
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by john_munter
Verified Customer
Verified Customer
Mar 27, 2025 -
Klamath Falls Toyota responded
John, Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.
Best Regards,
Matt Snipes
Service Manager
msnipes@lithia.com
Great service.
. everyone was friendly and I was in and out withing a reasonable time.
. everyone was friendly and I was in and out withing a reasonable time.
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by cmderosier
Verified Customer
Verified Customer
Service Price Transparency
Mar 24, 2025 -
Klamath Falls Toyota responded
Thanks for sharing about your experience with Klamath Falls Toyota. Marr, Kevin, and Albert appreciate your business and hope to see you again soon!
Best Regards,
Matt Snipes
Service Manager
msnipes@lithia.com
I brought my Toyota in for regular maintenance and a
minor recall repair. The service team was courteous, helpful and timely. I appreciate our Klamath Falls service team.
minor recall repair. The service team was courteous, helpful and timely. I appreciate our Klamath Falls service team.
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by daviddotson26
Verified Customer
Verified Customer
Service Price Transparency
Mar 16, 2025 -
Klamath Falls Toyota responded
Thanks for sharing your thoughts about your experience with Klamath Falls Toyota. We appreciate your business and hope to see you again soon!
Best Regards,
Matt Snipes
Service Manager
msnipes@lithia.com
They do a great job!
Like all the guys there very helpful and knowledgeable. Always get we right in!
Like all the guys there very helpful and knowledgeable. Always get we right in!
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by GAN006
Verified Customer
Verified Customer
Service Price Transparency
Mar 14, 2025 -
Klamath Falls Toyota responded
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Klamath Falls Toyota!
Best Regards,
Matt Snipes
Service Manager
msnipes@lithia.com
Been doing business with Lithia since 2005 with the
purchase of my Neon. Then 2011 I bought my Toyota Tundra. I have 158,000 miles and still going strong. Thank you for your service!
purchase of my Neon. Then 2011 I bought my Toyota Tundra. I have 158,000 miles and still going strong. Thank you for your service!
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by ROCHOA49
Verified Customer
Verified Customer
Service Price Transparency
Mar 11, 2025 -
Klamath Falls Toyota responded
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!
Best Regards,
Matt Snipes
Service Manager
msnipes@lithia.com
It took over 6 months to get parts to repair the trunk
struts. Not great!
struts. Not great!
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by Donna
Verified Customer
Verified Customer
Service Price Transparency
Mar 05, 2025 -
Klamath Falls Toyota responded
Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.
Best Regards,
Matt Snipes
Service Manager
msnipes@lithia.com