Matt Snipes | Page 16

Went above and beyond to make my repairs and did a quality and timely job. Couldn’t ask for better! quality and timely job. Couldn’t ask for better! More

by Tobin Verified Customer Verified Customer

Print

From out of town and they got us in right away, so was very grateful. Our service representative was very friendly and courteous. Appreciate the coffee and snacks while we waited. We love our RAV4 Prime! very grateful. Our service representative was very friendly and courteous. Appreciate the coffee and snacks while we waited. We love our RAV4 Prime! Thank you Klamath Falls Toyota! More

by Angelece Verified Customer Verified Customer

Print

All the work was done on a timely, convenient, and profession manner. All stall were very friendly. profession manner. All stall were very friendly. More

by zuesovitch Verified Customer Verified Customer

Print

Work on as fine but wife waited 8 + hours for her vehicle with little communication as ro why the delay. with little communication as ro why the delay. More

by brice Verified Customer Verified Customer

Print

I moved to Klamath Falls about a year ago. I have a Prius and Rav4. I’ve taken them both to Klamath Falls Toyota for oil changes and can’t be happier. The people are very knowledgeable and pro I have a Prius and Rav4. I’ve taken them both to Klamath Falls Toyota for oil changes and can’t be happier. The people are very knowledgeable and professional. They have a lifetime customer 😊 More

by Steven W Verified Customer Verified Customer

Print

Purchased a 2022 Tacoma, March 18th 2024, several things not gone working or corrected on 160 point inspection. # 1. overinflated tires at 43/lbs pressure on 3 tires one was correct .#2 headlight not wor not gone working or corrected on 160 point inspection. # 1. overinflated tires at 43/lbs pressure on 3 tires one was correct .#2 headlight not working passenger side, #3 check engine light on and now I have had the vehicle 14 days and #4 blinker not working front passenger side Did they even go over the 160 point inspection? It certainly does not look like it to me. Very disappointed in there wonderful statement of their 160 point inspection, as if that is supposed to reassure me. I left a message with Toyota advocate service department . They left a message for the general manager to contact me which he did not, the service manager did. More

Print

Klamath Falls Toyota is easily the best dealership in southern Oregon and maybe even the entire state. Their staff is very knowledgeable as well as committed to creating a customer experience that you j southern Oregon and maybe even the entire state. Their staff is very knowledgeable as well as committed to creating a customer experience that you just cannot get anywhere else. I highly recommend them for service and sales! More

by John Verified Customer Verified Customer

Print

They have always exceeded my expectations and I would highly recommend them for all services. highly recommend them for all services. More

by Richarderico Verified Customer Verified Customer

Print

CAUTION! Don’t buy your vehicle or tires at Toyota lithia. First off, I purchased a $70,000 vehicle and added wheels, tires and lift kit into my agreement, up Don’t buy your vehicle or tires at Toyota lithia. First off, I purchased a $70,000 vehicle and added wheels, tires and lift kit into my agreement, upon arrival of the parts they had started installing the parts had my truck up on a lift, and then told me they would not move forward, unless I signed a waiver to Void my factory warranty in which I paid for a platinum warranty on top of the already warranted truck. They put improper replacement tires on wheels and act as if this is normal when Les Schwab documented and told me otherwise. They will drag warranties out and waste extensive amounts of time and energy involved with replacements and put incorrect tires on your vehicle “view photos” putting 10 inch AT tires on. 12” MT wheel and state that it’s normal to have your rim protrude an inch past your tire. Rendering me to be cautious around curbs and parking lots and send you on your way. They will not balance your tires without additional fees. They do not feel that is part of normal tire maintenance. Also they curb checked my tire and damaged my wheel and would not take responsibility for their actions. As if a customer should over look the damages and have ongoing fees because they bought the tires from Lithia. I reached out to Lithia’s corporate office and they will do nothing because the dealerships are independently owned. “In essence they have no authority.” Corporate sent me right back to Juan Maldonado the manager for lithia Toyota and other lithia locations in Klamath that I had already been dealing with and found No resolution. Juan acted as if he did me a favor putting incorrect tires on my truck and damaging my wheel and had a little to no respect for my emails and communications, when I originally asked him for correct replacement tires, and submitted a quote from Les Schwab and then treated me as if I was fabricating a story and ultimately made me feel unwelcome and mistreated. Then after several months of lost time at work, extensive emails, travel and associated expenses, coordinating to get the situation dealt with. I submitted an invoice for my time and expenses invested which was not acknowledged. Juan Maldonado told me he would call me the next day and never returned my call and wrote me off as a return customer after buying multiple vehicles through Lithia in the past. Horrible customer service! Buy from a different location and hold firm to your gut feeling. I will not do business with Lithia in the future as to the fact I feel I can not trust them. Also I would disregard Managements response to my review, and other similar review complaints as they are professionals at deflecting the way they treated their customers and try to act as if they would like to remedy the situation, When in fact they never honor what they say and will treat you horribly and Jaun will fabricate lies to avoid resolution. More

Print

You guys are awesome. Keeps track of all services for me. See you next time Keeps track of all services for me. See you next time More

by babybluewolf Verified Customer Verified Customer

Print