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Matt Wagner
Matt Wagner, Service Advisor, Fort's Toyota of Pekin
4.2

Matt Wagner

Service Advisor

Fort's Toyota of Pekin

110 Radio City Dr.
Pekin, IL 61554

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5 Reviews of Matt Wagner

June 19, 2018

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"Brandon Calvert"

- Camry Lover, Linda

I have had the opportunity 3 times to be helped by Brandon Calvert in the service dept. Brandon treated me with respect, dignity and understanding. I was having issues with my new 2018 Camry making strange noises. Brandon helped me each time I had to return to try to diagnose the problem. He took his time to make sure I was satisfied and I especially liked the fact that he understood my frustration and he did all he could to resolve the issue. I am hopeful that this issue is resolved. Thanks, Brandon, for helping to take care of the problem.

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Yes

December 07, 2017

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"Tires at a great price!!"

- Smlesix

They not only matched a competitors price but beat them by $39.00. They picked up my Sequoia and dropped it back off at my house cleanerer then when it left. The interior was wiped down as well. Very pleased with their service....It was above and beyond what I expected. Kevin has always gone above and beyond. I like that I can call him and he set everything up for me. My new wife has two Camry’s from Fort’s and we are talking about trading one in soon for a small SUV and it’s a no brainer where and who we will be buying it from!! (Kevin Carrington)

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Yes

Other Employees Tagged: Kevin Carrington

November 15, 2017

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"Honest, Top Notch Service"

- Jirish85

There is no other place I will go for the service of my vehicles (also one is not even a Toyota). Treated like family and concerns/questions addressed quickly. Simply put when I went to buy a new Toyota there was no way I was going anywhere else. Knowing the TRD Pro 4runner is being serviced here it will be on the road for many many years to come.

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Yes

Other Employees Tagged: Eric Stahl

November 14, 2017

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"Fort's Toyota Dealership"

- lawrenceehenderson

Fort's Toyota Dealership is probably one of the best in the nation. The customer service is great. I have dealt with many dealerships over the years, involving many brands of vehicles. Toyota's sell themselves because they are a good vehicle. That aside, a great dealership rounds out a great car buying experience. I've purchased 2 new and one used Toyota cars from Fort's. Each time, the staff worked with me answering my concerns and getting me the best deal. Kevin Carrington guided me to my last purchase even though I changed my mind a couple times. He didn't give up on me. Eric Randleman, the finance manager, was very pleasant and kept me informed about every finance and warranty option available. I was in very good hands with these two gentlemen. The service department is outstanding in every aspect. They service all my Toyota's. I have found that servicing at the dealership pays off in the long run. Fort's Toyota is the best. They make you feel like you're family!

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Yes

December 30, 2016

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"Honesty is important "

- Honestypays4

I bought my 2013 Tundra from Bob, the nicest salesman, (deceased) who knew his product well. I had all my service work done as scheduled, on time, with Fort's. Didn't seem to be a problem. I thought all my work was being done. One time I was told my brakes had 50 percent and my tires that also. Since I had a trip coming up, in a few months, and pull a trailer, figured I'd have new brakes and tires done to be on the safe side. Time for my next oil change comes up. (For a month, I'd been slowly loosing air in my left rear tire and hubby would put air in). I took to Fort's for oil change, check and fix left rear tire and rotate tires. When I checked out, I asked if tire had been fixed. I was told by Chad nothing had been found wrong. I said it had been losing air for a month! I also questioned about the brakes and this time they were supposedly fine! So now I'm REALLY confused! $80. Some dollars. I just left. Did they DO anything? A week later, LEFT REAR tire is low of air again!!! My husband called, got service manager, Eric. Was told truck tires were rotated, he had on video and truck was up on rack. Husband said couldn't have been done. Eric then said there were 2 trucks just alike that day and he'd call us back. He called back and said we were correct, they weren't rotated because they knew we were going to be replacing tires soon! Unbelievable! I said, "but you charged me for it!" He said he thought it was an honest mistake. He agreed to send a check for the rotation cost, which they did....but not an apology at all, was included!!! NEVER WILL WE DO BUSINESS WITH THIS DISHONEST COMPANY AGAIN!!! How do I know they changed my oil all those times I took it there? Rotated the tires? Who knows?

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No

Other Employees Tagged: Eric Stahl

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