Go somewhere else even if it takes 2 hours to get to
another VW service site! While traveling August 2022 Matt in service neglected to inform me an intake manifold repair of $1,600 is covered under warr
another VW service site! While traveling August 2022 Matt in service neglected to inform me an intake manifold repair of $1,600 is covered under warranty. Even worse, they said my car had oil seepage and needed a new timing cover and oil separator at $1,900. I called my VW at home and quickly learned the manifold was under warranty - $0 charge. My local VW said to go ahead with the valve cleaning at Village since they were in there replacing the manifold, but Village charged $100 more than my VW at home. Wisely my VW (North Penn, Comar PA, they are excellent) asked me to hold until they could diagnose the rest. I took my car for service once home and learned there was NO OIL LEAK WHATSOEVER. So this VW attempted to rob me of over $3,500 in repair costs. I had to pay my local VW $90 to check the "problem" Village VW said I had - oil seepage - which was false. There should be consequences for such shoddy misleading "service." - DL Gronseth, Philadelphia, PA
Typical crooked and aggressive, give a good company a bad
name. They are the type of people that you can bring in a foggy headlamp asking for it to be replaced and then they will charge you $1710 for replaci
name. They are the type of people that you can bring in a foggy headlamp asking for it to be replaced and then they will charge you $1710 for replacing the whole casing. Then when questioning the bill you will find them rude and unhelpful. They will actively look to find ways to overcharge and then act as though this is normal.
Charolene Smith was the representative that presented $1710 as "seventeen ten" knowing full well that we asked them to replace a foggy headlamp and so the price of $17.10 makes a lot more sense. Even when I said that was "so cheap we might as well go ahead", she offered no clarification even though I said no to other services that were less expensive. Then when asked about it she acted as though there was nothing that could be done about it.
We will be advising anyone that will listen to avoid this Volkswagen service department at all costs.
Again, they will actively seek ways to take advantage of any situation and then will be rude and indignant when they are called out for it.
While not as much of an issue I was also treated poorly by Matt Wren who was needlessly aggressive and chimed in multiple times during a conversation with another employee a different department. He behavior was not in anyway indicative of good customer service and arguably a good representation of someone that should not be interacting with the public.
With these experiences they have made it clear that they are not looking out for your best interest and will do whatever they can to ensure they get as much money from you as possible.
The parts department was well staffed and reasonable people. No scams on that side of the wall, but with the Service Department run the way it is I'd rather get my parts from a junk yard.