Matt Wren
Matt Wren at Village Volkswagen of Chattanooga
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Matt Wren

Service Advisor

Village Volkswagen of Chattanooga

6001 International Drive
Chattanooga, TN 37421

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2 Reviews
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2 Reviews

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2 Reviews of Matt Wren

September 09, 2022

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Employee Rating

Go somewhere else even if it takes 2 hours to get to another VW service site! While traveling August 2022 Matt in service neglected to inform me an intake manifold repair of $1,600 is covered under warr More

by dlynng2
Customer Service
Quality of Work
Friendliness
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Recommend Dealer
No
Sep 10, 2022

Village Volkswagen of Chattanooga responded

Ms. Gronseth, I am sorry to hear of the frustration you experienced during your recent service visit with us. After reviewing the repair invoice on your 2012 Volkswagen, I see that the intake manifold replacement was performed under the PZEV warranty at no cost to you. The PZEV warranty is not something we encounter much at our dealership as it is only applicable to residents of particular states, Tennessee not being one of them. The vehicle was also missing the PZEV label under the hood, so it did take some time for us to research the warranty coverage and be sure we were complying with all warranty guidelines and procedures before performing the repair. However, I apologize for the initial miscommunication regarding warranty coverage for the repair. As to the oil leak repair that was quoted, our technician found that the vehicle was seeping oil from the top end of the engine and quoted the engine reseal so you would be aware of the issue and could have it addressed before it began to cause further issues for you down the road. We appreciate your feedback and will continue to work to give our customer’s the best Volkswagen ownership experience possible. If you have any questions or concerns please feel free to reach out to me at 423-855-4981 Jeremy Holsomback GM Village Volkswagen of Chattanooga. or email me at jeremyholsomback@villagevw.com

August 18, 2022

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Typical crooked and aggressive, give a good company a bad name. They are the type of people that you can bring in a foggy headlamp asking for it to be replaced and then they will charge you $1710 for replaci More

by rippedoff
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Friendliness
Pricing
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Recommend Dealer
No
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