Matthew Collins

Exceptional Service: "Above and beyond" customer service. Mr. Jamal Taylor provided us with taking time to explain the vehicle features and creates top-rated experiences. Mr. Jamal Taylor provided us with taking time to explain the vehicle features and creates top-rated experiences. More

by bcg1297 Verified Customer Verified Customer

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Ivan Wong is great ! I would get rid of my Volkswagen if he’s no longer there. I would get a Toyota Prius since there’s a dealer closer to me. I would get rid of my Volkswagen if he’s no longer there. I would get a Toyota Prius since there’s a dealer closer to me. More

by peteryem Verified Customer Verified Customer

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UP FRONT AND HONEST. EVERYTHING WAS AS EXPLAINED. DEALERSHIP STAFF WHERE FRIENDLY AND HELPFUL FROM BEGINNINNG TO END. EVERYTHING WAS AS EXPLAINED. DEALERSHIP STAFF WHERE FRIENDLY AND HELPFUL FROM BEGINNINNG TO END. More

by patrick@archervw.com Verified Customer Verified Customer

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Been a customer for 10+ years, love the service and the care!! Always a pleasure doing business with Archer VW! care!! Always a pleasure doing business with Archer VW! More

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I. phoned Ro Richards for help, he called Corey. It was done, car checked out! done, car checked out! More

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Todas las personas ahí presente son muy atentas con el cliente y siempre tratan de que el cliente salga complacido cliente y siempre tratan de que el cliente salga complacido More

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From the salesman to the serviceman that cleaned the car, all great guys. Very helpful and knowledgeable. all great guys. Very helpful and knowledgeable. More

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I've been a loyal customer for several years! From Robert Archer, Patrick Hayes, Matt Collins and Cory Hayes and Peter Wong in service to Linda Davis at the reception, everyone is so helpful, pol From Robert Archer, Patrick Hayes, Matt Collins and Cory Hayes and Peter Wong in service to Linda Davis at the reception, everyone is so helpful, polite and most importantly, trustworthy! I have been recommending Archer to my family and friends for years and will continue to to do so without hesitation!👍🏻 Great job, Archer!👏🏻👏🏻👏🏻👏🏻 More

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BUYER BEWARE! Run don't walk away. Matt Collins the salesman wouldn't do anything after he ran my credit and it was approved. Said he was going to do things now. Hours later never even a message back. salesman wouldn't do anything after he ran my credit and it was approved. Said he was going to do things now. Hours later never even a message back. Have to message him daily to make contact and only gives excuses. Its raining and such. Called the sales manager he said and the sales manager said he was very sorry and would have another salesman contact me. Didn't hear from anyone for 2 days. Sales manager messages at 2:30am saying to fill out the credit app which they already had and approved 2 days prior. BAD BAD BUSINESS HOLDING PEOPLES CREDIT HOSTAGE. More

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We looked at the used diesel Passats online from several dealerships and talked to our credit union prior to deciding to visit Archer. When we decided to go look at a specific Passat, we scheduled an appoin dealerships and talked to our credit union prior to deciding to visit Archer. When we decided to go look at a specific Passat, we scheduled an appointment with Matt. We showed up, looked at several Passats and a few Jettas. We told Matt what we were thinking. He gave us a fair offer on a Passat we liked. We went home to think about it. The next day we came back in. Matt had the car detailed that previous day in hopes we were buying it. We did the paper work and left with it. It went quick, no real pressure sales, and just honest business. About 3 months later the vehicle died on the freeway. We had it towed to Archer. The high pressure pump destroyed itself. Archer gave us a loaner vehicle and replaced the entire fuel system ($$$$) in the time they quoted and with out costing me a penny (warranty). They additionally did a brake job that was needed at zero cost. My story sounds like a fantasy if you've ever dealt with a dealership service department. We have suffered through Clear Lake Dodges service department so I know the horrors or bad service. My experience was a great one with Archer. I laughed it was so easy and smooth. More

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