Matthew Fuchs | Page 16

Matt was great at expediting my check-in, answering questions, keeping me up to date and getting me out in a timely manner - all with a friendly, professional demeanor. All the advisors try their best questions, keeping me up to date and getting me out in a timely manner - all with a friendly, professional demeanor. All the advisors try their best here. More

by ericandjim Verified Customer Verified Customer

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I’ve had my jeep for almost 10 years and always go here to get it serviced. Matthew at the service desk has excellent customer service and is a great guy! I will continue to visit this service center! to get it serviced. Matthew at the service desk has excellent customer service and is a great guy! I will continue to visit this service center! More

by riyjusmom Verified Customer Verified Customer

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Overall, I had a good experience with Salerno Duane. I do want to note some issues, however. My transmission experienced a Power Transfer Unit problem which I initially reported to them on August 23, wi I do want to note some issues, however. My transmission experienced a Power Transfer Unit problem which I initially reported to them on August 23, with a code reading from another dealer to confirm the issue. Salerno Duane could not get me in for a diagnostic appointment until September 30 and told me parts were backordered to November (!!). I tried to wait for that appointment, but the car broke down on September 17, when I then had it towed in. At that point they took me in immediately, but it is unfortunate it had to come to that, as we already knew what the code and the problem was. The staff was friendly and patiently explained the issue to me, and also how to get compensated for a rental car, since they had a long waiting list for a loaner. (I have never gotten a loaner from Salerno Duane. I used to get one every time from the competitor Douglas across town). It was sometimes hard to communicate, and there was some confusion about when my car would be ready. Ultimately, the car was repaired under the power train warranty, and so far, seems to be running well. This is the second transmission failure I have had in 3 years: a Ford Escape failed at 70,000 miles, and my Jeep Cherokee 4x4 at 40,000. Disappointing. I want to add a shout out to General Service Manager Wanda Vargas Bosque. I was hopping mad the night the car broke down and no one was answering at the service desk. I have noticed that service rarely answers but sales ALWAYS does. Wanda communicated with me and made me feel heard at a time when I did not feel that way, and I really appreciated that. This is my second car purchased from Salerno Duane. I tend to buy certified pre-owned and service at the dealership. We will see if there will be a number 3... More

by Diane Verified Customer Verified Customer

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Great workmanship! !! Matt our service manager was very knowledgeable and exceeded our expectations. Service here is top notch! !! Matt our service manager was very knowledgeable and exceeded our expectations. Service here is top notch! More

by burkem580 Verified Customer Verified Customer

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I like the fact they have valet and offered ride home. They completed the service at the price quoted. Reps were polite and professional They completed the service at the price quoted. Reps were polite and professional More

by cdanthony Verified Customer Verified Customer

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My service agent, Matthew, communicated very well during my service appointment. The work was completed in one day, and more importantly, the issue was fixed. I would not hesitate to recommend them to anyon my service appointment. The work was completed in one day, and more importantly, the issue was fixed. I would not hesitate to recommend them to anyone. More

by Gsm3 Verified Customer Verified Customer

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Work was done as promised and done in a timely fashion ! Very pleasant experience .. satisfied Very pleasant experience .. satisfied More

by kelli2170 Verified Customer Verified Customer

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the service department was very cordial and professional and I waited for my car in a very timely manor. and I waited for my car in a very timely manor. More

by LILYCAP1972 Verified Customer Verified Customer

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I’m treated well they and customer service is great. Great experience no complaints at all Great experience no complaints at all More

by ljjrenterprisellc Verified Customer Verified Customer

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My service appointment was great - the car was ready on time and everyone was helpful. time and everyone was helpful. More

by MS Verified Customer Verified Customer

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