Matthew Fuchs | Page 5

Matt and Jaylen were standout performers in our experience with SDCJ. They were professional, honest, and transparent - we valued our interactions with them. Issues experienced include scheduling: experience with SDCJ. They were professional, honest, and transparent - we valued our interactions with them. Issues experienced include scheduling: the apparent default of this service center is to have a robot try to receive calls and schedule appointments, making it difficult to get solutions in a traditional matter. They want to call back at a later time to confirm, which that call sometimes never comes. As customers can spend big $ here, it would be nice to speak to a human. Additionally, short staff had caused this appointment to have been delayed 3 weeks from the original schedule. Next, our 9am appointment was discussed to address three items including getting new tires. When the vehicle was evaluated, the center then had to get the tires ordered which caused a delay - pushing completion to the next day. A bit frustrating to not have had tires onsite, since we had pre-agreed for likely replacement. However, the largest issue was that the service was actually completed the evening of the first day, but the paperwork reportedly never made it to the front desk. So we waited for a call until the next afternoon (Saturday). When we called in, Service was closed after 1:00pm and Sales put us on hold indefinitely. When we were able to reach Service separately, they investigated and found out about the paperwork. In summary, we appreciate the work done by the front desk team. Investments could be made in additional personnel, and improved communication within the service team. Those are the reasons preventing a positive recommendation. More

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I called about a recall on my Jeep more than a month ago. They said they didn’t have the part, that it would need to be ordered, and they would call me back the following week. I’ve received no call back or They said they didn’t have the part, that it would need to be ordered, and they would call me back the following week. I’ve received no call back or follow up. More

by AndrewS Verified Customer Verified Customer

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Excellent experience with the service department. Good communication. Highly recommend. Worth going out of your way to go to this dealership. Good communication. Highly recommend. Worth going out of your way to go to this dealership. More

by KPC Verified Customer Verified Customer

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High in Comms, listed out the areas to remediate, friendly staff thank you for the service. friendly staff thank you for the service. More

by dmn2026 Verified Customer Verified Customer

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Very professional and always delivers exceptional client service and puts my car back on the road. service and puts my car back on the road. More

by spizzi429 Verified Customer Verified Customer

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SDCDJR Service was amazing! It was a pleasure to service my vehicle there. Everyone is pleasant and professional to deal with. I recommend buying from SD CDJR and servicing you It was a pleasure to service my vehicle there. Everyone is pleasant and professional to deal with. I recommend buying from SD CDJR and servicing your vehicles there! More

by antonina.carollo Verified Customer Verified Customer

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The provided wonderful and reliable service with great communication. I would recommend this dealership for service and purchase of a vehicle communication. I would recommend this dealership for service and purchase of a vehicle More

by slbossart Verified Customer Verified Customer

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Not sure I would purchase another vehicle there, not happy with the lack of attention from the salesman or the time it took to fix the issue with the vehicle. happy with the lack of attention from the salesman or the time it took to fix the issue with the vehicle. More

by FASCIANO4 Verified Customer Verified Customer

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From start to finish, the service was very pleasant, keeping me informed at all times about what the car needed. keeping me informed at all times about what the car needed. More

by jorgepalomo10 Verified Customer Verified Customer

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The service was great! Matthew explained everything that was going on with the car. He helped us understand pros and cons the. Respected our decision. The service was quick Matthew explained everything that was going on with the car. He helped us understand pros and cons the. Respected our decision. The service was quick and the cost was reasonable. More

by delacydd Verified Customer Verified Customer

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