Matthew Fuchs
Matthew Fuchs at Salerno Duane Chrysler Jeep

Matthew Fuchs | Page 7

Service Advisor

Salerno Duane Chrysler Jeep

267 Broad St
Summit, NJ 07901

Contact Me
4.7
296 Reviews

Dealership Experience

4 yrs, 5 mos

Industry Experience

11 yrs, 3 mos

Languages Spoken

English English

4.7

296 Reviews

Write a Review

296 Reviews of Matthew Fuchs

August 22, 2025

Dealership Rating
Employee Rating

Matthew’s communication is always appreciated! My car is always ready when promised. Thank you! More

by kel222
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 03, 2025

Salerno Duane Chrysler Jeep responded

We truly appreciate your feedback and 5-star review! It's great to know that Matthew keeps you well-informed and that everything is ready when expected. Thanks for choosing us — we look forward to continuing to take care of your vehicle needs!

August 22, 2025

Dealership Rating
Employee Rating

Great, service all around! The reps were very communicative and took care of my services quickly. They also got me a car wash before I left. When leasing a car, service is very More

by alexisfmanco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 03, 2025

Salerno Duane Chrysler Jeep responded

Thank you for the positive feedback and 5-star review! We're glad to hear our team kept you informed and made sure everything was handled efficiently. It’s great to know how much you value quality service — and we’re happy to have delivered! Enjoy the clean ride, and we look forward to seeing you again. Welcome to the Jeep family!

August 18, 2025

Dealership Rating
Employee Rating

Great experience! Jaylen and Matt were helpful and informative. Service was excellent! Easy to make an appointment and very timely More

by patricia_shorrock
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jaylen

Aug 20, 2025

Salerno Duane Chrysler Jeep responded

Thank you for taking the time to share your experience and for the 5-star review! We’re happy to hear our team provided knowledgeable and attentive service throughout your visit. It's great to know the appointment process was smooth and efficient. We appreciate your feedback and look forward to assisting you again in the future!

July 31, 2025

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Matt and staff at Salerno Duane service department always go above and beyond, I trust them to take care of my Dodge. More

by juliekrueger318
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Aug 08, 2025

Salerno Duane Chrysler Jeep responded

Thank you so much for your kind words and 5-star review! We're thrilled to hear that Matt and our service team continue to exceed your expectations. It's always our goal to provide trustworthy and top-notch service, and we're grateful for your trust in us to care for your Dodge. We look forward to seeing you next time!

July 29, 2025

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Best in the business. Staff is always friendly and they’re always respectful of time. More

by vincenzo.lizza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 31, 2025

Salerno Duane Chrysler Jeep responded

We truly appreciate your continued trust and kind feedback! It means a lot to us that you feel valued and respected every time you visit. We look forward to providing you with excellent service for years to come.

July 28, 2025

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Matthew was amazing. Welcome me with a smile said he would call when he had an update. Not to long after I left he called and explained everything in full detail answe More

by Mburke2
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Jul 31, 2025

Salerno Duane Chrysler Jeep responded

Thank you for sharing your experience with Matthew and for the 5-star review! We’re so happy to hear he made you feel welcomed and took the time to keep you informed every step of the way. It’s great to know he was able to thoroughly answer your questions and provide clear options. We’ll be sure to pass along your kind words!

July 25, 2025

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Great service, responsive and a professional team, will definitely use this dealership again and again More

by pauloga1981
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Jul 31, 2025

Salerno Duane Chrysler Jeep responded

We’re so grateful for your continued support and for your trust in us for your vehicle needs! We’re glad our team was able to meet your expectations, and we truly appreciate your loyalty. We look forward to assisting you again in the future!

July 25, 2025

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communication was difficult, car was ready 24 hours before we called to track down if it was ready , getting a hold of anyone is a tough, I guess they just are very very busy More

by samurphy1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jul 31, 2025

Salerno Duane Chrysler Jeep responded

Thank you for sharing your experience. We’re sorry to hear that communication was challenging and that you had to wait longer than expected to hear your car was ready. We understand how frustrating that can be, especially when trying to get in touch with us. We truly appreciate your patience and want you to know we’re working on improving this to make things easier for our customers.

July 12, 2025

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I was expecting better professionalism from the service department. For sure my last time there. More

by ezech515
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jul 31, 2025

Salerno Duane Chrysler Jeep responded

We are truly sorry to hear that your experience with our service department wasn’t what you expected. We genuinely want every customer to feel valued and well cared for, and we are disappointed we didn’t deliver that for you. If there’s anything we can do to make things right and earn back your trust, please know we’re here and would welcome the chance. Thank you for sharing your honest feedback—it really helps us improve.

July 12, 2025

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The service manager was very professional and the overall experience was awesome. I highly recommend SALERNO Duane Chrysler Jeep to anyone that is looking for a vehicle. More

by peternagy1960
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 31, 2025

Salerno Duane Chrysler Jeep responded

Thank you so much for sharing your experience and for the 5-star review! We’re thrilled to hear that the service manager made a great impression and that your overall experience was awesome. Your recommendation means a lot to us, and we’re here anytime you or anyone you know is looking for a vehicle.

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