Matthew Fuchs | Page 8

Salerno Duane Chrysler Jeep responded

We are truly sorry to hear about your experience and the frustration it's caused. Clear and timely communication is something we take seriously, and it’s clear we fell short in your case. This isn’t the experience we want for our customers, and we’re taking your feedback seriously to make improvements moving forward. Thank you for bringing this to our attention.

Salerno Duane Chrysler Jeep responded

Thank you for sharing your feedback and for the 5-star review! We're really happy to hear that every part of your experience went smoothly and left a positive impression. It means a lot to us to know you felt well taken care of. We’re always here if you need anything!

Salerno Duane Chrysler Jeep responded

Thank you for your kind words and 5-star review Jason! We’re glad our team was able to make the process easy and clear, and that we could help resolve your issue. Your satisfaction means a lot to us, and we’re here whenever you need us!

Salerno Duane Chrysler Jeep responded

Thank you for your kind feedback and 5-stars! We’re glad our service team was helpful and that everything was completed on time and as quoted. Providing an Uber ride is just one way we strive to make your experience convenient. We appreciate your business and look forward to serving you again!

Salerno Duane Chrysler Jeep responded

Thank you for the fantastic 5-star review! We’re thrilled to hear that every experience you’ve had with us—whether sales or service—has been first-class. We truly appreciate your loyalty and look forward to continuing to provide excellent service!

Salerno Duane Chrysler Jeep responded

Thank you for your feedback and 5-star review. We’re glad our team thoroughly explained the warranty work needed on your Jeep. We apologize for the delay due to backordered parts and appreciate your patience.

Salerno Duane Chrysler Jeep responded

Thank you for your kind feedback and 5-star review! We’re glad to hear the service process was easy and timely, and that our team kept you informed every step of the way. We appreciate your trust and look forward to serving you again!

Salerno Duane Chrysler Jeep responded

We’re glad to hear you had a quick, pleasant, and professional experience. Your thanks mean a lot—hope to see you again soon!

Salerno Duane Chrysler Jeep responded

We're truly sorry to hear about your recent experience. After looking into the situation, we discovered that the issue was caused by the oil cap not being properly rechecked after the oil change, which led to the leak and the oil pressure alert. This was an oversight on our part, and we take full responsibility. As soon as we were made aware, we went to your home to return the vehicle and clean up the oil on your driveway. While we’re glad we could respond quickly, we know this situation shouldn’t have happened in the first place. We truly value your business and appreciate your patience. If there's anything more we can do to make this right, please don't hesitate to reach out directly.