Matthew Haiken | Page 11

Best I've Seen We've owned Volvos since 2004 and been buying cars since 1990. We made our first purchase from Prestige in 2015 and our second this week. It is the We've owned Volvos since 2004 and been buying cars since 1990. We made our first purchase from Prestige in 2015 and our second this week. It is the best dealer experience by far. No one else, in our experience, comes close. I would have doubted before meeting Matthew and team that a dealer could make a difference. They do. I will only buy Volvos from Matthew and will be more likely to buy Volvos over other brands because of the service level at Prestige. I have to give a special mention to Jay and the service department. As great as sales is, I typically visit only every other year or so. Jay and his team we see for each service. If I was happy with sales, I am ecstatic with the service department. I can't think of anything they could have done better and they take care of things I would have never thought to request. You will not find better than Jay and his team. Great job all around Matthew. Thank you! More

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First Rate Mathew, the owner/GM, is one of a kind. The showroom is bright, modern, and clean. People are nice and helpful, and the service department is fast, Mathew, the owner/GM, is one of a kind. The showroom is bright, modern, and clean. People are nice and helpful, and the service department is fast, knowledgeable, and pays attention to the details. I've been to several other Volvo dealerships and nowhere else competes on price and service. No brainer, go to Prestige Volvo! More

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Very Pleasant Car Buying Experience Made initial contact via email/phone with Matt, who was very helpful and responsive. Ron was the salesperson who helped us at the dealership. Very p Made initial contact via email/phone with Matt, who was very helpful and responsive. Ron was the salesperson who helped us at the dealership. Very personable, not pushy and advocated for us. He'll be our main point of contact going forward. Ask for him by name. We could have bought in Manhattan, but the hour drive was worth it. Best preowned selection in our area hands down. More

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TRULY ENJOYABLE EXPERIENCE IN EVERY RESPECT! The epitome of white glove service. Everyone at Prestige was attentive, responsive, professional, extremely knowledgeable and always very eager to he The epitome of white glove service. Everyone at Prestige was attentive, responsive, professional, extremely knowledgeable and always very eager to help. And they worked with us on pricing and made sure we walked away feeling good that we got the absolute best deal possible. Ultimately, the entire process was enjoyable and seamless in every respect. We look forward to continuing our relationship with Prestige well into the future. More

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5-Star Car Buying Experience Yesterday I picked up my S60 from Prestige Volvo and love not only the car but the entire experience. Tina Bilokin was fantastic right from her first Yesterday I picked up my S60 from Prestige Volvo and love not only the car but the entire experience. Tina Bilokin was fantastic right from her first email to her detailed explanation of every feature and function in my S60. Thank you Matthew and Tina for working with me on my purchase and your no-pressure, very professional and pleasant sales approach. Two thumbs up to both of you! More

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New car purchase I have bought 6 cars here over the years. First rate experience each time. I also get my cars serviced here. They keep me and my family on the ro I have bought 6 cars here over the years. First rate experience each time. I also get my cars serviced here. They keep me and my family on the road without problems. More

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Excellent Customer Service I purchased a new XC90 in May. There were a couple of small issues and I know I drove Jay in service crazy!! However, he was very patient with me and I purchased a new XC90 in May. There were a couple of small issues and I know I drove Jay in service crazy!! However, he was very patient with me and my issues were quickly resolved. Ron Landstrom was absolutely the BEST salesman I have ever dealt with. His knowledge of the car and his attention to every detail was outstanding. We have bought Volvo cars for 30 years and although other dealerships were fine, Ron and everyone at Prestige far surpass all the other dealers we purchased from. Finally, Matt (the owner) also was great to deal with along with Pat in the financial department. More

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Amazing experience with Tina Bilokin It was a absolute pleasure working with Tina Bilokin at Prestige Volvo! She was unbelievably informative and knew every detail of my vehicle and was a It was a absolute pleasure working with Tina Bilokin at Prestige Volvo! She was unbelievably informative and knew every detail of my vehicle and was able to answer any and all questions I had. After having selected my car I dealt with Pat Masone for the financing and he walked me through all of t he paper work and made sure I had a full and complete understanding of everything. General manager Matt Haiken made everything possible and stayed patient with me throughout this whole process. Thank you prestige Volvo for a excellent experience and making this process fun and stress-free. I'll definitely be back again! More

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Buyer Beware Unfortunately, I had to give 1 star because there wasn't an option for 0 stars. Let me start by saying, I had worked at a large auto dealer in NJ Unfortunately, I had to give 1 star because there wasn't an option for 0 stars. Let me start by saying, I had worked at a large auto dealer in NJ for about 4 years (left about 9 months ago to pursue a new career). The age old saying, you shop at the beginning of the month and buy at the end of the month holds true. A dealer is always looking to move metal off the lot and you can get your sweetest deal then. I had been shopping for a new vehicle, or in this case a 1 year old vehicle when I saw on Autotrader a 2015 Subaru WRX with 22,000 miles at "Prestige" Volvo. It was August 1, and knowing that a dealer will steal the 1st of the month and report sales for the previous month, I knew I might have a pretty good shot at getting a good deal on the vehicle, so I went down to view the car. Sales guy worked with me pretty well, and I got an okay value for my trade and was able to negotiate what I thought was a good value for the 2015 Subaru; this isn't where I had any problem. Upon taking the car (same day), I was a mile down the road when a light popped on the dash- I read the manual when I got home and it was a windshield washer fluid level light. I popped the hood, and it was bone dry; thought it to be pretty odd and knowing that, and have worked at a car dealer ALL USED vehicles still under factory warranty have to go through service. The service department of all wants to look at the vehicle to try and up-sell the sales team on prepping the vehicle whether it needs brakes, tires, windshield wipers, oil change, etc. or nothing at all because they will pack it into the price of the vehicle and pass it on to the consumer who in turn buys it. It's a win-win for the dealer... the service department gets paid and so does the sales department. So it got me thinking, if they didn't fill the washer fluid (which took an entire gallon jug of it when i bought it from autozone), did this vehicle go through the service inspection? I proceeding to check the oil... It was Black, I mean BLACK. I called the dealer and spoke to the sales person, and they said bring it in and we will service it. I asked them to produce the R/O (repair order) that was originally opened on the vehicle... they danced around the question and never produced it. Frustrated, I just had them change the oil and left. About 2 1/2 weeks later, I had a Certified Subaru Dealer look at the vehicle.... turns out the vehicle needed a brand new clutch.... Now i was upset, because I went back into my paperwork I signed at "prestige" Volvo I bought the vehicle from, and no where on the paperwork is there a mention about remaining factory warranty or any warranty from the selling dealer. (The Subaru Manufacture warranty is 3/36,000) Again, having worked at a dealer in the state of NJ, all vehicles in the state must be sold with a "buyer's guide" and MUST be signed by the purchasing party of the said vehicle which reflects the warranty on the vehicle being sold; whether it is an "as-is", "balance of factory", or warranty provided by the "dealer." This may have been naive by me not noticing the buyer's guide in my paperwork, but it is still the job of the finance department to produce it for you to sign when sitting down in the box with them... Needless to say, I attempted multiple times to contact the dealer General Manager, the sales person, or the service department at Prestige Volvo... I have hear nothing back since doing so. So my goal is to provide consumers like my self the awareness of Prestige' lack of... I guess you can say customer "serviceability?" Perhaps this will get their attention/response back to me as I post on GOOGLE, YELP, and every other social media platform... P.S. I hope this post was helpful for those looking at buying a vehicle from "prestige' Volvo. More

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The best car buying experience ever First let me premise by saying I NEVER write reviews. I really never felt that excited or motivated to do so. However, this time I felt obligated. First let me premise by saying I NEVER write reviews. I really never felt that excited or motivated to do so. However, this time I felt obligated. I am 47 years old, and have been buying or leasing cars since my mid 20's. I just leased an XC90 from Prestige Volvo in East Hanover, and it was the best experience in car shopping I have ever had. I want to publicly extend a huge thank you to my salesperson, Ron Langstrom. Truly the hardest working salesperson I have ever known, who knows his Volvos inside and out. What a great guy, always made me feel he was on my side doing everything he could to get me in the car of my choice and out the door. Thanks Ron and everyone at Prestige!! sincerely, Erik More

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