We always rely on Matt to keep our XC60 in tiptop shape.
Friendly, courteous, and knowledgeable. Can’t ask for more from a service advisor. When we purchase our first EV, Matt, and Jorgen in sales, are the
Friendly, courteous, and knowledgeable. Can’t ask for more from a service advisor. When we purchase our first EV, Matt, and Jorgen in sales, are the reason we will buy from Niello.
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by mike.per
Verified Customer
Verified Customer
Service Price Transparency
Jan 23, 2025 -
Niello Volvo Cars Sacramento responded
Hi Mike:
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!
Rob Pane
Service Manager
rpane@niello.com
(916) 245-2231
They identified and fixed the problem quickly.
They also reviewed my vehicle history and discovered my service plan. Excellent service both mechanical and administratively. Help in all aspects,
They also reviewed my vehicle history and discovered my service plan. Excellent service both mechanical and administratively. Help in all aspects, I truly appreciate that.
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by tdelevati
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
I do not know who I spoke with on the phone but they were very good as well.
Jan 19, 2025 -
Niello Volvo Cars Sacramento responded
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Niello Volvo Cars Sacramento.
Rob Pane
Service Manager
rpane@niello.com
(916) 245-2231
Excellent followup on making sure the needed part was
ordered. Promptly scheduled a followup appointment.
ordered. Promptly scheduled a followup appointment.
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by amrakoc
Verified Customer
Verified Customer
Service Price Transparency
Jan 18, 2025 -
Niello Volvo Cars Sacramento responded
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Niello Volvo Cars Sacramento!
Rob Pane
Service Manager
rpane@niello.com
(916) 245-2231
MATT IS THE BEST, I ALWAYS PREFER TO GO THRU HIM FOR MY
SERVICE APPOINTMENTS.
SERVICE APPOINTMENTS.
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by triplel2020
Verified Customer
Verified Customer
Service Price Transparency
Jan 13, 2025 -
Niello Volvo Cars Sacramento responded
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Niello Volvo Cars Sacramento.
Rob Pane
Service Manager
rpane@niello.com
(916) 245-2231
The dealership and especially the service advisors have
always done an exceptional job. A long standing issue has been successfully diagnosed and resolved.
always done an exceptional job. A long standing issue has been successfully diagnosed and resolved.
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by TIMANDLINDA.MCKENNA
Verified Customer
Verified Customer
Service Price Transparency
Jan 03, 2025 -
Niello Volvo Cars Sacramento responded
Thank you, Tim and Linda, for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.
Rob Pane
Service Manager
rpane@niello.com
(916) 245-2231
Well staffed, nice showroom/waiting area.
Easy to schedule a service appointment. I wish it was closer to central Sacramento.
Easy to schedule a service appointment. I wish it was closer to central Sacramento.
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by DASHINCAL
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Not sure of names of other people
Jan 02, 2025 -
Niello Volvo Cars Sacramento responded
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
Rob Pane
Service Manager
rpane@niello.com
(916) 245-2231
Great courteous service
Keep me well informed and
answered all my questions awesome valet service
answered all my questions awesome valet service
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by HMWTSALAZAR
Verified Customer
Verified Customer
Service Price Transparency
Dec 31, 2024 -
Niello Volvo Cars Sacramento responded
Thank you for choosing Niello Volvo Cars Sacramento. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
Rob Pane
Service Manager
rpane@niello.com
(916) 245-2231
Great dealership and service.
I always appreciate their patience, along with the friendly and knowledgeable staff.
I always appreciate their patience, along with the friendly and knowledgeable staff.
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by HUYTRAM
Verified Customer
Verified Customer
Service Price Transparency
Dec 16, 2024 -
Niello Volvo Cars Sacramento responded
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.
Rob Pane
Service Manager
rpane@niello.com
(916) 245-2231
Team Niello never, i mean never disappoints.
They always perform at top level with sincere passion to provide supreme service. my expectation is always exceeded with enthusiastic smiles.
Rick
They always perform at top level with sincere passion to provide supreme service. my expectation is always exceeded with enthusiastic smiles.
Rick Niello knows how to pick his managers and treat his employees...it shows cause they care about their customers- hats off team Niello.
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by WYATTGPHOTOGRAPHY
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Matthew Jeffery and Mark Carpenter, Rob Pane and TJ are the best!!!
Dec 06, 2024 -
Niello Volvo Cars Sacramento responded
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Niello Volvo Cars Sacramento.
Rob Pane
Service Manager
rpane@niello.com
(916) 245-2231
The checkin process is easy and the staff is great.
They ask questions to clarify if there are any issues and focus on the items they have identified. Upon completion they do a superb job of cleaning
They ask questions to clarify if there are any issues and focus on the items they have identified. Upon completion they do a superb job of cleaning the vehicle and when I get the final bill for services it meets what the have initially identified. Thank you for your great service!!
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by JLIVING810
Verified Customer
Verified Customer
Service Price Transparency
Dec 03, 2024 -
Niello Volvo Cars Sacramento responded
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!
Rob Pane
Service Manager
rpane@niello.com
(916) 245-2231