Matthew Reid | Page 6

Great outfit. Good people Fair priced vehicles. Trusrtworthy. Fiendly honest. Easy to work with. They keep their word Good people Fair priced vehicles. Trusrtworthy. Fiendly honest. Easy to work with. They keep their word More

by GWAGER Verified Customer Verified Customer

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I like this car because its very easy to drive and comfortable.And the aircon is good comfortable.And the aircon is good More

by JEANETTE.IGNACIOO Verified Customer Verified Customer

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always friendly, eager to help, quality workmanship, fair prices, and they offer so many online discounts and specials that really help people on a budget fair prices, and they offer so many online discounts and specials that really help people on a budget More

by RNISLY Verified Customer Verified Customer

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Jan and I are well pleased with the way we were treated during the sales process. during the sales process. More

by KZINGER1 Verified Customer Verified Customer

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A friendly dealership got to the point of making the sale and unfortunately with all done my phone so I was needed a good job as far as keeping me informed with everything so I was nice to do business with y and unfortunately with all done my phone so I was needed a good job as far as keeping me informed with everything so I was nice to do business with you and hope the car losses forever thank you More

by Lee gomez Verified Customer Verified Customer

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Have always been pleased with the customer service at Volkswagen of salem. They are kind, considerate, and helpful. Volkswagen of salem. They are kind, considerate, and helpful. More

by KAGARNER07 Verified Customer Verified Customer

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I was very disappointed with the misinformation about the rebates for used Teslas under 25k miles. I was lead to believe that I would qualify for both the state and federal rebate totally $6,500. I made it v rebates for used Teslas under 25k miles. I was lead to believe that I would qualify for both the state and federal rebate totally $6,500. I made it very clear that I wanted to qualify for both of those to purchase the vehicle. I was assured that the Fedral would come off the sticker price and the State I would have 6 months post purchase to apply and receive online. After the purchase, I realized that the State Rebate was only for ‘23 and ‘24 Models. Everyone I was in contact with was aware of this before I had signed for the car. I went back in to discuss this with them and figure out if there was a way to make this right. They quickly got the “Sales Manager” out of his office to talk with me. What started out as a respectful complaint quickly devolved into this sales manager treating me like some criminal trying to extort Volkswagen of Salem out of $2,500! He told me “It sounds like you want a refund and that’s never going to happen.” He laughed at me when I voiced my complaints and tried explaining the situation. Another sales agent told me that they are able to run someone’s finances to see what rebates they would qualify for. He said they do it all the time. This was practice was not exercised during my purchase when I had discussed several times with the selling agent that I had planned to obtain both rebates. That was the entire allure to buying a second vehicle. I have never been so humiliated and disrespected in a place of business before like this. I felt like I was getting the shakedown from a used car lot on 82nd Avenue in Portland… and not the exceptional service of Volkswagen of Salem that a co-worker had referred me too. That sales manager had me so angry and disrespected that I had to leave. I do not think I can bring myself to ever do business hear again nor would I refer anyone to either. Buying a car should not feel like this. These are people’s lives and financial responsibilities they are dealing with. More

by TRAVISEUBANKS22 Verified Customer Verified Customer

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They were very helpful & the purchase went smoothly. Thank You! We will think about them the next time we are in the market. Thank You! We will think about them the next time we are in the market. More

by DEBIANMAINUSER Verified Customer Verified Customer

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Didn’t get back to me until I had a problem with the brakes. Won’t pay for the replacement because they don’t feel they should even though they weren’t safe and under 50 percent. Not happy with the sit brakes. Won’t pay for the replacement because they don’t feel they should even though they weren’t safe and under 50 percent. Not happy with the situation. I will never buy from them again! More

by A1GUTTERGETTERS Verified Customer Verified Customer

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Greg and everyone is service were so great while getting my lifetime oil change. Salem Volkswagen is the best. Thank you again! my lifetime oil change. Salem Volkswagen is the best. Thank you again! More

by Jesse Verified Customer Verified Customer

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