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Matthew Roy
Matthew Roy at Acura of Berlin

Matthew Roy | Page 6

Cashier/Appointment Coordinator

Acura of Berlin

224 Berlin Turnpike
Berlin, CT 06037

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4.8
68 Reviews
4.8

68 Reviews

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68 Reviews of Matthew Roy

August 07, 2024

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Employee Rating

Acura of Berlin has a team of people that know their products and customers needs. I've always feel welcome when I'm in there show room or service department. More

by j.nedeau1775
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keith Davis, Jonathan Roath , Ray Lattman

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Aug 07, 2024

Acura of Berlin responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Eric Diaz General Manager 860-829-3787

July 24, 2024

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Service Great. Service was prompt and they explained clearly what needed to be done. Very courteous. More

by Laura
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Roath

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Jul 24, 2024

Acura of Berlin responded

Laura, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Acura of Berlin, we look forward to having you as a valued customer for many years to come! Eric Diaz General Manager 860-829-3787

June 20, 2024

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My service was efficient. I was informed of work that was needed before it was performed. More

by Raypalen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Roath

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Jun 21, 2024

Acura of Berlin responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Eric Diaz General Manager 860-829-3787

June 14, 2024

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Helpful dealership that does everything they can to make sure you are satisfied with their service More

by Joshuar2315
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Roath , Gina Battistini

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Jun 16, 2024

Acura of Berlin responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Eric Diaz General Manager 860-829-3787

June 05, 2024

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I was in for B17 maintenance for my 2019 Acura RDX. Jaime took the time to explain the services that were scheduled to be done, as well as, look at the records to see if I was or was not due for anyth More

by LINDASERRAO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jaime Andrzeicik

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Jun 06, 2024

Acura of Berlin responded

Thank you, Linda, for your business and this review. We're happy to hear that Jaime and our team were able to serve you and demonstrate our commitment to great service. Please let us know if there is anything we can assist you with in the future. Eric Diaz General Manager 860-829-3787

June 01, 2024

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They provided excellent service and were so kind to me, They also went out their way and straightened my steering wheel when they didn’t have too More

by Mohamed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jaime Andrzeicik

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Jun 02, 2024

Acura of Berlin responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Eric Diaz General Manager 860-829-3787

May 17, 2024

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Jaime explained the services that were due, kept me up to date with how long it would take, and made sure to make me aware of upcoming services that were coming due so I could plane for them. More

by Luke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jaime Andrzeicik

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May 19, 2024

Acura of Berlin responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, Luke and it's great to hear about your excellent experience here at Acura of Berlin. Eric Diaz General Manager 860-829-3787

May 15, 2024

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There was little wait and the job was done thoroughly. No wait for check out More

by Sgagnon05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gina Battistini

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May 16, 2024

Acura of Berlin responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Matthew, Gina, and our team, and we look forward to working with you again. Eric Diaz General Manager 860-829-3787

May 13, 2024

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Employee Rating

Gina is very knowledgeable, professional and thorough and Matthew is very professional and a very good person More

by Diane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gina Battistini, Erica Casey

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May 14, 2024

Acura of Berlin responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Gina met your expectations. Thank you again for choosing Acura of Berlin, Diane, we look forward to having you as one of our valued customers for many more years to come! Eric Diaz General Manager 860-829-3787

April 30, 2024

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This dealership was such a greatly organized and ran buisness, i would recomemmed everyone coming here even if you dont own an acura!!! More

by Semiromerovic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jim Pompei, Keith Davis, Jonathan Roath , Jaime Andrzeicik, Gina Battistini, Erik Brahushaj, Claudia Dijmarescu, Ray Lattman, Adam Leach

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May 01, 2024

Acura of Berlin responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Eric Diaz General Manager 860-829-3787

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