Matthew Roy
Matthew Roy at Acura of Berlin

Matthew Roy | Page 5

Cashier/Appointment Coordinator

Acura of Berlin

224 Berlin Turnpike
Berlin, CT 06037

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4.8
68 Reviews
4.8

68 Reviews

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68 Reviews of Matthew Roy

September 12, 2024

Dealership Rating
Employee Rating

The service department and Keith Davis are always extremely professional. I would highly recommend both Keith and the service team. More

by Bob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keith Davis

Sep 13, 2024

Acura of Berlin responded

Thanks, Bob, for sharing your thoughts about your experience with Keith and our team here at Acura of Berlin. We appreciate your business and hope to see you again soon! Eric Diaz General Manager 860-829-3787

September 07, 2024

Dealership Rating
Employee Rating

Jonathan was really the star of the show here. He made sure he took care of the things I needed handled right way and was able to answer any questions I might have. More

by tamila392
Workmanship
Service Time
Recommend Dealer
Yes

Other Employees Tagged: Keith Davis, Jonathan Roath , Felix Olvera Jr.

Sep 09, 2024

Acura of Berlin responded

We are very happy to hear that Jonathan provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Eric Diaz General Manager 860-829-3787

September 03, 2024

Dealership Rating
Employee Rating

Keith handled the service in a prompt, professional manner. Always a pleasure to work with Keith. More

by Stanley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keith Davis

Sep 03, 2024

Acura of Berlin responded

Hi Stanley: Thanks for sharing about your experience with Acura of Berlin. We appreciate your business and hope to see you again soon! Eric Diaz General Manager 860-829-3787

August 21, 2024

Dealership Rating
Employee Rating

Great service, polite, clean, on time, feedback, in and out, offers, courtesy vehicle, car wash and vacuum and most of all great experience More

by JOSEGUZMAN1982
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eric Diaz, Keith Davis, Brandon Hines, Jonathan Roath , Jaime Andrzeicik, Ray Lattman, Felix Olvera Jr., Tom Suchojad, Lucius Ulett

Aug 22, 2024

Acura of Berlin responded

Jose, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Eric Diaz General Manager 860-829-3787

August 21, 2024

Dealership Rating
Employee Rating

I have found the the purchase and servicing of my 2029 Acura MDX to be excellent! The service is efficient and staff polite. In one repair case a serviceman worked long and hard to finish a repair (ca More

by MAKREH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keith Davis , It is hard to remember names as I am there infrequently. . I have not encountered anyone who was not efficient and polite.

Aug 21, 2024

Acura of Berlin responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Eric Diaz General Manager 860-829-3787

August 21, 2024

Dealership Rating
Employee Rating

Great Customer Service, Matt Cashier is polite and patient, the service waiting room and bathrooms are clean, with bottled water in the fridge, enough Keurig coffee and tea. More

by Service101
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keith Davis, Jonathan Roath , Jaime Andrzeicik, Ray Lattman, Felix Olvera Jr., Matt - Cashier is courteous and polite

Aug 21, 2024

Acura of Berlin responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Acura of Berlin! Eric Diaz General Manager 860-829-3787

August 20, 2024

Dealership Rating
Employee Rating

I've been a client since 2007. Everyone treats me like I'm the only customer you have. The five stars I indicated below were for your Service Department staff members with whom I'v More

by ALAN.DIPRATO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keith Davis, Jonathan Roath , Jaime Andrzeicik

Aug 20, 2024

Acura of Berlin responded

Alan, We are very happy to have provided you with such a positive service experience! We sincerely value your business and look forward to your next visit. Eric Diaz General Manager 860-829-3787

August 20, 2024

Dealership Rating
Employee Rating

Excellent customer service … everyone at Acura is GREAT ! No complaints. Everytime I need to bring my car in for service, he is very accommodating . More

by MJP5762
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keith Davis, Jonathan Roath , Jaime Andrzeicik, Steve Hooker, Ray Lattman, Felix Olvera Jr., Christian Rich, Javier Rivera, Deven Selander, Jonathan in service is excellent … he remembers me and my car and is great !

Aug 20, 2024

Acura of Berlin responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Acura of Berlin, we look forward to having you as a valued customer for many years to come! Eric Diaz General Manager 860-829-3787

August 14, 2024

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Employee Rating

A dealership that’s close to home and who is also very helpful with their service More

by Joshuar2315
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Roath

Aug 15, 2024

Acura of Berlin responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Eric Diaz General Manager 860-829-3787

August 09, 2024

Dealership Rating
Employee Rating

No loaners or shuttle service available for service customers Very combative approach If we knew what is wrong with the car why would we bring to the service center More

by FRANCISDMELLO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Roath

Aug 11, 2024

Acura of Berlin responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Eric Diaz General Manager 860-829-3787

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