Max Aaron

I generally receive good service at Rockville Audi. The service agents are kind, responsive and knowledgeable. What makes me absolutely crazy is that it is impossible to reach the service department by The service agents are kind, responsive and knowledgeable. What makes me absolutely crazy is that it is impossible to reach the service department by phone!! No one pcks up! I don't get it! In the luxury car market I would think they would NEED to go above and beyond for servcie and I'm not seeing that at all. Note: I dont see my service person on the drop down list so I am just checking off anyone. More

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Awful - buyer beware. Almost a month after leasing a new S5 with them, it’s still in the service department. They didn’t initially offer a loaner, and I’m sitting here get Almost a month after leasing a new S5 with them, it’s still in the service department. They didn’t initially offer a loaner, and I’m sitting here getting ghosted by everyone without an ETA on when I can get the fully-functioning car that I was sold and am still paying for. DO NOT DO BUSINESS WITH THEM. More

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I’ve had Porsche, Benz, BMW, Jaguar and Land Rover vehicles, in addition to my Etron GT. Without a doubt, the service team at Audi Rockville is the absolute worst. No one there seems to have a clue wh vehicles, in addition to my Etron GT. Without a doubt, the service team at Audi Rockville is the absolute worst. No one there seems to have a clue what they are doing. They promise things and don’t deliver. When I call to find out status, no one knows a thing. I’m left on hold for 15 minutes until I eventually hang up and call back. And this goes all the way to the top including the device manager and the GM of the dealership. I’m taking my Audi all the way to Chantilly versus ever having it touched by anyone at Audi Rockville ever again. If I could give negative stars, I would. Only time anyone in service seemed like they cared was when they suggested I buy 3 new tires and not just the one I needed. More

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They made me feel like a princess. Extremely accommodating. Will buy my next Audi from them. Will definitely be a repeat customer. Everyone bent over backwards for me. Love this dealer Extremely accommodating. Will buy my next Audi from them. Will definitely be a repeat customer. Everyone bent over backwards for me. Love this dealership. Such nice people, especially Sebastian. More

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It was great experience working with the sales team at Audi Rockville. I will recommend this dealership to others. Audi Rockville. I will recommend this dealership to others. More

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Jean-Marc was incredibly patient, responsive, and provided excellent real-world advice. He also strongly suggested I try other vehicles I had no initially intended to. Once I was ready, there was n provided excellent real-world advice. He also strongly suggested I try other vehicles I had no initially intended to. Once I was ready, there was no pressure, he helped me secure a vehicle very quickly, and checked in regularly to make sure I was comfortable and ready to go. I strongly recommend Jean-Marc as a great partner in the purchase of an Audi. More

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This Audi dealership is a gem. Everyone is there to accommodate your needs and make the process as smooth as possible. Very classy layout, makes me feel like I am in an Art Museum. Everyone is there to accommodate your needs and make the process as smooth as possible. Very classy layout, makes me feel like I am in an Art Museum. Thankyou to the entire team. Also, thankyou to Kenneth Chang, for making the entire process from beginning to end be as smooth as possible. More

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It's always an easy and pleasurable experience working with Rockville Audi. We've purchased and serviced at least 4 vehicles with them over the past 10 years. By far, it's our favorite dealership in the with Rockville Audi. We've purchased and serviced at least 4 vehicles with them over the past 10 years. By far, it's our favorite dealership in the MD/DC/VA area! **HIGHLY RECOMMEND** More

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Love my new Q5, it’s my 2nd one and both were purchased at Audi Rockville! Chris in sales was AWESOME! I’ll get my next one from them too! at Audi Rockville! Chris in sales was AWESOME! I’ll get my next one from them too! More

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When they call you and ask you to lie you know they stink. Yes, Rockville Audi on more than one occasion asked me to lie in a review. For four days they lost my 2020 Q5 and could not get one perso stink. Yes, Rockville Audi on more than one occasion asked me to lie in a review. For four days they lost my 2020 Q5 and could not get one person to answer my call or call me back. Then after this horrible service oh yes horrible they had put 12 weights on a tire to balance it wth? They call me and ask why I have not given them a good review online. I explained that the service person they wanted me to review was not the person that had my car. Just at a base level, I would not review someone who I never even talked to. They still wanted me to review them. Emails and texts and phone calls. This was the last straw. Since 2017 we had Audi's never again. This particular dealer's service department is awful. No one ever answers the phone in service they do awful work car always had to go in a second time after any recall repairs. The service manager is the problem. Erin had to cover for him so many times. Steven one of the service guys also great. Not either one of their faults, mechanics stunk and management awful. Car returned Audi never ever again. More

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