Melanie Burkemper

I have yet to experience this level of customer service with other dealerships. The level of care and attention to detail they provide is excellent. with other dealerships. The level of care and attention to detail they provide is excellent. More

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The staff is very rude and uninformed. It’s like nobody knew what was going on up there and I promised my tuneup was not done correct correctly. No way they gave me a oil change and a tune It’s like nobody knew what was going on up there and I promised my tuneup was not done correct correctly. No way they gave me a oil change and a tuneup in 30 minutes. This place is full of it. More

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Always a great experience and excellent service from beginning to end I highly recommend them. beginning to end I highly recommend them. More

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I just want you all to know that I love the service your staff gives and the service technician who breaks down everything that goes on with the vehicles Inreally appreciate your outstanding service staff gives and the service technician who breaks down everything that goes on with the vehicles Inreally appreciate your outstanding service More

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Great dealership and service. The communication is terrific, and I appreciate the greater transparency with pricing as compared with other dealerships. The communication is terrific, and I appreciate the greater transparency with pricing as compared with other dealerships. More

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Service process was very smooth and easy. They got the car in and out quickly and efficiently. I liked the text video from the service department explaining how the car was. Only complaint wa They got the car in and out quickly and efficiently. I liked the text video from the service department explaining how the car was. Only complaint was that my service representative was kind of rude. I arrived a few minutes early and she had not yet arrived. Once she arrived I tried to check in with her and she was not nice. Said she wasn’t ready to talk to me in a rude way. I u destined she was just getting settled but she could have said it in a much nicer way. She also didn’t follow up once my car was ready to go. Honestly she seemed annoyed every time I talked to her. I would like a different service representative on the future. More

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Service advisor was great. They were able to get my BMW serviced timely. Also, I liked that I got a text message video of services performed and concerns for future service. They were able to get my BMW serviced timely. Also, I liked that I got a text message video of services performed and concerns for future service. More

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I was told by my advisor Melanie that I have to pay a 50. 00 dollars deductible for my tire . When I pick up the car the charge me $374.97. Don’t really understand why I have to pay that amount , I left the d 00 dollars deductible for my tire . When I pick up the car the charge me $374.97. Don’t really understand why I have to pay that amount , I left the dealer because I was on a hurry to make it to work. Very disappointed with the whole situation. More

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Was overcharge by mistake, but my advisor Melanie fix it right away.She call me back right away and make it right for me. I really appreciate her effort to fix the mistake right away.She call me back right away and make it right for me. I really appreciate her effort to fix the mistake More

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The Team at Autohaus was fantastic - Best in class all around! Thank you for the best experience I’ve had in all the years of owning a BWM. around! Thank you for the best experience I’ve had in all the years of owning a BWM. More

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