Melanie Burkemper
Melanie Burkemper at Autohaus BMW

Melanie Burkemper

Service Advisor

Autohaus BMW

3015 S. Hanley Road
St. Louis, MO 63143

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4.6
31 Reviews
4.6

31 Reviews

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31 Reviews of Melanie Burkemper

June 12, 2026

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Employee Rating

Very organized and customer friendly. Service performance is detailed to tge clients. I always receive excellent service. Thank you! More

by Carmen
Service Price Transparency
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Recommend Dealer
Yes
Jun 13, 2026

Autohaus BMW responded

Thanks for the review! We always strive to give our best to help our customers and we're delighted to hear we was able to assist you. Once again thanks for the review and for visiting Autohaus!

June 12, 2026

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Very welcoming staff. Melanie my service agent is very knowledgeable about my car service needs. I love the texting option during my car service bc I can’t always pick up More

by Thiky.walther
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Recommend Dealer
Yes
Jun 13, 2026

Autohaus BMW responded

Thank you for taking the time to share your feedback with us. Your input is important to us, Melanie is committed to making all of customers happy. If there's anything else we can help you with please don't hesitate to let us know.

June 11, 2026

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Melanie was great. Explained and took care of everything. Answered all my questions. car came back “sparkling clean “. Very pleased. More

by richardwstein45
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Recommend Dealer
Yes
Jun 13, 2026

Autohaus BMW responded

Richard, thanks for the review! We always strive to give our best to help our customers and we're delighted to hear you enjoyed Melanie in our service department with a positive experience. You'll always welcome here at Autohaus!

June 10, 2026

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I liked the video update, the audio wasn’t good. I had to make a second trip back because after the oil change they didn’t reset the service notification. Having to return made the experience less t More

by marcia.wolf
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Recommend Dealer
Yes
Jun 10, 2026

Autohaus BMW responded

Thanks for the review! We always strive to give our best to help our customers and we're sorry for the inconvenience of having to return. We definitely appreciate your service and hope to see you in the future.

May 19, 2026

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Quick and good service; much appreciated; I enjoyed the chair massage; friendly conversation and staff More

by rosalind1348
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Recommend Dealer
Yes
May 19, 2026

Autohaus BMW responded

Rosalind, thanks for the review! We're thrilled that you had an amazing experience in the service department and the massage chair. Thank you for choosing Autohaus and for taking the time to leave such positive feedback. You're always welcome here!

May 11, 2026

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Service here is great! Very happy with the service department. I will buy again from the dealer when I get my next car. More

by shad951
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Recommend Dealer
Yes
May 19, 2026

Autohaus BMW responded

Thanks for the review! It's customers like you who inspire us to keep striving for excellence. We can't wait to continue serving you with the same level of quality and care in the future. Once again, thank you for your ongoing support and trust in us.

April 30, 2026

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Excellent service at this dealership. I appreciate the support from Melanie - Service advisor and Todd who assisted me with service as well. They made sure all service was done and on tim More

by Sunny
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Recommend Dealer
Yes
May 01, 2026

Autohaus BMW responded

Sunny, thanks for the review! We always strive to give our best to help our customers and we're delighted to hear you enjoyed Melanie and Todd in our service department with a positive experience. You'll always welcome here at Autohaus!

April 30, 2026

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Customer service is the absolute best! The entire Team goes above and beyond! Thank you again! More

by Michael
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Recommend Dealer
Yes
May 01, 2026

Autohaus BMW responded

Thank you for your gracious words and review! We're delighted to hear you enjoyed Autohaus and making the customers feel special is our top priority. Your feedback motivates us to keep exceeding expectations.

April 24, 2026

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Had an appointment for a couple of recall items on my car. A full inspection was made. Because the car was going to be there longer than a day I was given a loaner. The process went smoothly and quickly, More

by agsue
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Recommend Dealer
Yes
Apr 24, 2026

Autohaus BMW responded

Thanks for the review! We always strive to give our best to help our customers. We appreciate you taking the time to let us know about your experience! Please let us know if there is anything else we can help you with.

April 21, 2026

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Employee Rating

Melanie and crew are fast, friendly and efficient. In and out, less than two hours Clean and well maintained. Coffee and snacks are available More

by dcaonea
Service Price Transparency
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Recommend Dealer
Yes
Apr 21, 2026

Autohaus BMW responded

Thank you for taking the time to share your feedback with us. Your input is important to us, Melanie and the crew are committed to making all of customers happy. If there's anything else we can help you with please don't hesitate to let us know.

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