Melanie Burkemper
Melanie Burkemper at Autohaus BMW

Melanie Burkemper

Service Advisor

Autohaus BMW

3015 S. Hanley Road
St. Louis, MO 63143

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4.2
15 Reviews
4.2

15 Reviews

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15 Reviews of Melanie Burkemper

February 14, 2026

Dealership Rating
Employee Rating

Responsive and pleasant to work with. I've had a very positive experience with auto haus BMW More

by kostl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

February 12, 2026

Dealership Rating
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Professional courteous, listen well, regular updates outstanding, nice accommodations, friendly clean, upfront with costs, and a stellar staff. The mechanics are thorough and even send a video on the co More

by Paintslinger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Clem, Todd Feuerhaken

Feb 12, 2026

Autohaus BMW responded

Thank you for your gracious words and review! We're delighted to hear you enjoyed Autohaus service and making the customers feel special is out top priority. Your feedback motivates us to keep exceeding expectations.

January 29, 2026

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Employee Rating

Knowledgeable and friendly staff has made the car buying and servicing experience exceptional. Highly recommended. More

by Jeff P
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Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Bob Dedert, Heather Vivrett

Jan 30, 2026

Autohaus BMW responded

Thank for the review and your gracious words! We're delighted to hear that you enjoyed the sales here at Autohaus. Providing exceptional experiences is our top priority, and your feedback motivates us to keep exceeding expectations. We look forward to serving you again in the future!

January 21, 2026

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I have yet to experience this level of customer service with other dealerships. The level of care and attention to detail they provide is excellent. More

by parato.j
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Clem

Jan 21, 2026

Autohaus BMW responded

Thanks for the review! We always strive to give our best to help our customers. We appreciate you taking the time to let us know about your experience! Please let us know if there is anything else we can help you with.

January 19, 2026

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The staff is very rude and uninformed. It’s like nobody knew what was going on up there and I promised my tuneup was not done correct correctly. No way they gave me a oil change and a tune More

by Sydneybarnett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Chirs Clem

Feb 07, 2026

Autohaus BMW responded

Thank you for your review. We apologize for any inconvenience and misunderstanding with your recent Service appointment. Please contact our Service Director, Todd Feuerhaken, at 314-727-8870, if your situation was not totally rectified to your satisfaction.

January 16, 2026

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Employee Rating

Always a great experience and excellent service from beginning to end I highly recommend them. More

by greenbull34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 20, 2026

Autohaus BMW responded

Thank you for the review! We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again.

January 15, 2026

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Employee Rating

I just want you all to know that I love the service your staff gives and the service technician who breaks down everything that goes on with the vehicles Inreally appreciate your outstanding service More

by Kbcoleman573
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

January 09, 2026

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Employee Rating

Great dealership and service. The communication is terrific, and I appreciate the greater transparency with pricing as compared with other dealerships. More

by Jennifer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 09, 2026

Autohaus BMW responded

Thank you for the review! We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again.

January 07, 2026

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Employee Rating

Service process was very smooth and easy. They got the car in and out quickly and efficiently. I liked the text video from the service department explaining how the car was. Only complaint wa More

by Gwyneth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 07, 2026

Autohaus BMW responded

Thank you for taking the time to share your feedback with us. Your input is important to us, and we're committed to making any necessary improvements. If there's anything specific you'd like to share to help us make it better, please don't hesitate to let us know.

January 02, 2026

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Employee Rating

Service advisor was great. They were able to get my BMW serviced timely. Also, I liked that I got a text message video of services performed and concerns for future service. More

by Daphnekennedy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 02, 2026

Autohaus BMW responded

Thanks for the review! We always strive to give our best to help our customers. We appreciate you taking the time to let us know about your experience! Please let us know if there is anything else we can help you with.

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