Melissa Gibson | Page 28

Great timely service. There was a delay in getting some parts, but having the loaner car made it a non event. There was a delay in getting some parts, but having the loaner car made it a non event. More

by snyderdavidp Verified Customer Verified Customer

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My X5 is the best car I have owned and Melissa is the best service adviser I have worked with. She is friendly, professional and always makes me feel like a valued customer. best service adviser I have worked with. She is friendly, professional and always makes me feel like a valued customer. More

by rjpolinsky Verified Customer Verified Customer

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Melissa Gibson is fabulous! She is professional, friendly and communicative! I always feel that she is personally monitoring my vehicle and addressing my concerns! Five Star! She is professional, friendly and communicative! I always feel that she is personally monitoring my vehicle and addressing my concerns! Five Star! More

by ljostanek Verified Customer Verified Customer

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Great service all around! The Team is friendly and professional, I highly recommend this dealership to anyone. The Team is friendly and professional, I highly recommend this dealership to anyone. More

by lthompson12 Verified Customer Verified Customer

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What a rip off! Car went in for a oil change with a check engine light on. Ended up with a $1,100 bill and no issues found related to the check engine light. Took Car went in for a oil change with a check engine light on. Ended up with a $1,100 bill and no issues found related to the check engine light. Took advantage of my wife by recommending $1,000 worth of unnecessary services. Car had 45k miles dealer recommended replacing the spark plugs. BMW recommends they be replaced at $60k or 6th oil change. When I raised the issue with the Service Manager, he lied to me and tried to say that the car's algorithm dictates when the spark plug replacement is required. Not true and he knew it. Then, we I raised the fact that the service was the car's fifth oil change, he tried to explain that the first oil change actually happens at the factory. Clearly, he thought I am stupid. Lastly $619.69 to replace to cabin air filters are a complete an utter rip off. Dealer took advantage of a women who trusted the recommendations and didn't know any better. What a complete and utter rip off! More

by mking407 Verified Customer Verified Customer

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Melissa is great to work with and I love the vehicle video provided by the tech. video provided by the tech. More

by mary Verified Customer Verified Customer

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Melissa in the service department is very professional, friendly, and is very helpful with scheduling. friendly, and is very helpful with scheduling. More

by catherinequinn10 Verified Customer Verified Customer

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Melissa’s customer centricity is unmatched. She maintains amazing relationships and undoubtedly influences customer retention at the dealership. She maintains amazing relationships and undoubtedly influences customer retention at the dealership. More

by Bosacco Verified Customer Verified Customer

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Melissa is always friendly and professional, we know she gets us an appointment in as timely a manor as she can gets us an appointment in as timely a manor as she can More

by laruesre Verified Customer Verified Customer

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We’ve leased 2 X2’s and just purchased our 2022 model. The team at Otto’s was helpful. No issues. The team at Otto’s was helpful. No issues. More

by clarksatbirchrun Verified Customer Verified Customer

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