Melissa Larios | Page 13

Excellent service. Swift and efficient. Professional feel. I know my car is always in good hands with Toyota of Lancaster. Swift and efficient. Professional feel. I know my car is always in good hands with Toyota of Lancaster. More

by JAVIERFRANCO1986 Verified Customer Verified Customer

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Not satisfied had car for 17 days it has a defective part can't drive, I was told the part will not be available until 8/31/24, I was also told by U.B. the service manager that Toyota do not give customers r can't drive, I was told the part will not be available until 8/31/24, I was also told by U.B. the service manager that Toyota do not give customers rental/ loan cars to customers, I had to go above U.B. and speak to a manager about my issue and I was given a rental, I'm not satisfied with paying a $13,000 down payment for a Brand new 2024 Toyota Corolla Cross SUV that I CANNOT drive, just paid a second car note and I'm still waiting for my car to be fixed, so this customer is not happy at all and I want the GENERAL Manager to know that, I purchased my car on 6/29/24 and it's been at the service center since 7/19/24, I discovered the leak on 7/17/24 took it to service on 7/18/24 and was told by U.B. it was safe to drive and it's not safe to drive the leak was worse that next day 7/19/24 I took it back and that's when I had to speak to a manager about my concerns and what I was told the day before by the service manager U.B. and of course they understood my concerns and agreed with me, to be honest I'm not really comfortable with that car because it's a Brand new car and as far as I'm concerned nothing should be wrong with the car, I'm still waiting for my car and today is 8/2/24. More

by LSENEGALVIRGO Verified Customer Verified Customer

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The customer service is excellent. The waiting areas are clean. The people are friendly and care. The waiting areas are clean. The people are friendly and care. More

by gracielasosa Verified Customer Verified Customer

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Good service,helpful, friendly employees ,don't have too wait too long to get my car back wait too long to get my car back More

by almarosa489 Verified Customer Verified Customer

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Customer service the best knowledge of keeping my car going the best I appreciate them most of all. They keep me on the go wonderful family. Thank going the best I appreciate them most of all. They keep me on the go wonderful family. Thank More

by annsandridge1977 Verified Customer Verified Customer

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I highly recommend this dealership. Extremely professional I enjoyed their attention to detail. Dealership is on time and efficient Extremely professional I enjoyed their attention to detail. Dealership is on time and efficient More

by beazleywayne Verified Customer Verified Customer

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Easy entry directions to service area. Maybe have visual information while waiting for a representative to arrive to greet and check vehicle into service center. This will ease the anxiety Maybe have visual information while waiting for a representative to arrive to greet and check vehicle into service center. This will ease the anxiety (am I to wait here, or do I ask how long I’ll be waiting, am I late, etc.) More

by kids5119 Verified Customer Verified Customer

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This dealership is extremely professional Doug was perfect in his explanation of their service and all the work was timely done. Couldn’t get any better customer service! perfect in his explanation of their service and all the work was timely done. Couldn’t get any better customer service! More

by beazleywayne Verified Customer Verified Customer

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Muy eficientes y los empleados amables los recomiendo para su próxima compra en Lancaster ca para su próxima compra en Lancaster ca More

by flor campos Verified Customer Verified Customer

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Great customer service. Always willing to help you and off suggestions to keep your car running strong. Always willing to help you and off suggestions to keep your car running strong. More

by loanresolutions Verified Customer Verified Customer

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