Melissa Larios
Melissa Larios at Toyota of Lancaster

Melissa Larios | Page 33

Due Bill/ Rental Clerk

Toyota of Lancaster

43301 12th St West
Lancaster, CA 93534

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4.8
367 Reviews
4.8

367 Reviews

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367 Reviews of Melissa Larios

January 21, 2021

Dealership Rating
Employee Rating

Good and bad service And the price outrageous ! I do like only Tom and Sean from service department they give me remarkable service! ya $f$$$$$$$$$$$$$$$$$$@@@@@ More

by mmelenaxena04
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Sean Preston, U.B. Dominguez, Kiara Santos, Erick Bravo, Douglas Velasco , Tom Grabbit, Michael Santamaria, Stephanie Santiago, Chanin Yescas

Jan 22, 2021

Toyota of Lancaster responded

Hi mmelenaxena04, Thank you for the feedback. We appreciate your willingness to communicate honestly. I have enjoyed speaking with you regarding your recent services and look forward to seeing you at your next scheduled appointment. Sincerely, TERESA CASO Customer Relations Manager Toyota of Lancaster tcaso@tol-av.com 661-952-2103

January 14, 2021

Dealership Rating
Employee Rating

I made an appointment and I still had to wait for someone to assist me the advisor never came out. Not that happy with service. More

by walterlz070269
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

January 06, 2021

Dealership Rating
Employee Rating

I am so grateful to all the team at Toyota of Lancaster they took care of a recall my van had. They were prompt and reliable. Thanks More

by martinaandvalerie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kiara Santos , Chanin Yescas

December 15, 2020

Dealership Rating
Employee Rating

Thank you to help me get the best deals for my car services excellent customer service and make feel welcome.wish you all merry Christmas and see you soon. More

by TONYPAINT12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sean Preston, U.B. Dominguez, Kiara Santos, Erick Bravo, Douglas Velasco , Tom Grabbit, Michael Santamaria, Stephanie Santiago, Chanin Yescas

December 13, 2020

Dealership Rating
Employee Rating

It's a nice place. Clean and up to date. Friendly staff. Very helpful and knowledgeable. The only thing I don't like is that the shuttles aren't working and they won't help out with uber/lyft like they use More

by IMMER1983
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kiara Santos, Douglas Velasco , Michael Santamaria

Dec 14, 2020

Toyota of Lancaster responded

Hi IMMER1983, Unfortunately, due to the local health orders regarding COVID-19, we are temporarily not able to utilize our service shuttles. We are also experiencing intermittent issues with Lyft's services. We are trying our best to work with each customer's needs even as we comply with the state and local health regulations. Thank you for your feedback. Be Well Toyota of Lancaster

December 07, 2020

Dealership Rating
Employee Rating

Although I was late to my appointment, the Service Department still managed to service my vehicle in about one hour. I was also given prompt updates regarding the progress of the work. More

by Adrian.Gonzalez
Recommend Dealer
Yes

November 27, 2020

Dealership Rating
Employee Rating

I love taking my car to the toyoda dealership their wonderful to me always there customer service is to die for and their priced pretty reasonable More

by MLOPRINO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Erick Bravo , Stephanie Santiago

November 27, 2020

Dealership Rating
Employee Rating

Hello Toyota (Lancaster), On November 12th service visit, Melissa was instrumental with options I had for service. Two thumbs up on the experience, Thank you! More

by MMMFLA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kiara Santos

November 23, 2020

Dealership Rating
Employee Rating

Doug was tremendous, he was caring and professional, he concentrated on my concerns and issues, he communicated with me while my vehicle was being serviced More

by POWEREDBYDORSEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sean Preston, Kiara Santos, Douglas Velasco , Michael Santamaria, Stephanie Santiago, Chanin Yescas

November 12, 2020

Dealership Rating
Employee Rating

Attention & service was quick/efficient and service rep communicated well with me and kept me updated thru text & phone calls. However, all the tire stem caps were missing. I know they are inexpensive but More

by MGL109
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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