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Melissa LeBran
966 Reviews
BA in Journalism from University of St Francis. Married for 19 years to my best friend James LeBran--senior master Ford/Lincoln technician , and have 5 children. Love vacationing and spending time with my family and friends. I enjoy golfing and bowling. Love my church family, volunteering for the veterans. I love what I do.
Read moreDealership Experience
14 yrs, 8 mos
Industry Experience
29 yrs, 9 mos
Specialties & Trainings
multiple level 4 customer service award winner both ford and lincoln
service advisor panel, lincoln brand champion, lincoln service advisor
966 Reviews
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966 Reviews of Melissa LeBran
June 10, 2023
Service was great I also like being drop off at and pickup while my vehicle was being service. pickup while my vehicle was being service. More
by morris0332
Verified CustomerOther Employees Tagged: Jillian Stanford , Eric Eric
June 09, 2023
I will first say our service advisor Melissa did a pretty good job communicating status to us. My issue that disappoints me is when we went to pick up our vehicle the battery was dead from someone leaving th good job communicating status to us. My issue that disappoints me is when we went to pick up our vehicle the battery was dead from someone leaving the lights on. We had to get a jump start from someone in service. This was very disappointing. I we learned from a staff .ember that our lights had been left on and I'm not sure why the vehicle wasn't checked before delivering back to us, the customer. The original work (transmission and brakes) seem to be fine. More
by george.coleman
June 08, 2023
Already sent you a review a day ago. Service was terrible. Waited 4 hours to have my truck auto butlered. Scheduled for 9:00 am and it didn’t go in until 11:00 am and that’s only because Service was terrible. Waited 4 hours to have my truck auto butlered. Scheduled for 9:00 am and it didn’t go in until 11:00 am and that’s only because I complained. Not happy that I spent the extra money for the auto butler. You guys need to get your service department to stop scheduling to many cars on the same timeframes. I’ll never buy another car or truck from your dealership again. I will also not refer your dealership to anyone. More
by JANABIANCHETTA
Other Employees Tagged: Jamie Vasquez, Jillian Stanford , Eric Eric, Cree Lyons, Randy Mohrbach
June 07, 2023
Friendly, fast and accommodating treatment from the entire department! Very responsive to my needs in getting my car back to me quickly! entire department! Very responsive to my needs in getting my car back to me quickly! More
by HKWAAK
Other Employees Tagged: Lester Parker, Jamie Vasquez, Jillian Stanford , Eric Eric, Cree Lyons, Randy Mohrbach, Jim Meyers
June 07, 2023
Great customer service, they listened to my concerns and gave appropriate advice. Mechanics exceeded my expected wait time. My car was serviced and ready for pickup in under 2hrs with no problem checking fo gave appropriate advice. Mechanics exceeded my expected wait time. My car was serviced and ready for pickup in under 2hrs with no problem checking for warranty coverage More
by SJ
May 31, 2023
They go above and beyond to make things easy for their customers. I would recommend getting a car from them. customers. I would recommend getting a car from them. More
by mikulkada
Other Employees Tagged: Jamie Vasquez, Jillian Stanford , Eric Eric, Cree Lyons, Randy Mohrbach
May 30, 2023
Awesome Advisors! !! A bit slow with the service but I would prefer to be patient and get great quality. !! A bit slow with the service but I would prefer to be patient and get great quality. More
by j.allen
Other Employees Tagged: Jamie Vasquez, Jillian Stanford , Eric Eric, Cree Lyons, Randy Mohrbach
May 29, 2023
They are very professional, timely and make you feel comfortable. I am very happy with the service I received comfortable. I am very happy with the service I received More
by shanor.carter
Other Employees Tagged: Jamie Vasquez, Jillian Stanford , Eric Eric, Cree Lyons, Randy Mohrbach
