Melissa LeBran
Melissa LeBran at Sutton Ford

Melissa LeBran | Page 14

Service Advisor

Sutton Ford

21315 Central Avenue
Matteson, IL 60443

Contact Me
4.6
966 Reviews

BA in Journalism from University of St Francis. Married for 19 years to my best friend James LeBran--senior master Ford/Lincoln technician , and have 5 children. Love vacationing and spending time with my family and friends. I enjoy golfing and bowling. Love my church family, volunteering for the veterans. I love what I do.

Dealership Experience

14 yrs, 8 mos

Industry Experience

29 yrs, 9 mos

Specialties & Trainings

multiple level 4 customer service award winner both ford and lincoln

service advisor panel, lincoln brand champion, lincoln service advisor

4.6

966 Reviews

Write a Review

966 Reviews of Melissa LeBran

April 08, 2023

Dealership Rating
Employee Rating

Mellissa was amazing, great customer service and took care of me and my car. Couldn’t have asked for greater service, I’ll keep coming back to Sutton Ford. More

by Kia R
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jamie Vasquez

April 08, 2023

Dealership Rating
Employee Rating

The dealership is fine but it’s almost impossible to get in for service because the hours are very inconvenient for people getting off of a 9 to 5 job. It’s also difficult to get an appointment within a 30 More

by cjoyia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Nate Sutton, Jamie Vasquez, Jillian Stanford , Eric Eric, Cree Lyons, LaToyta McDonald, Randy Mohrbach, Mike Semik

Apr 11, 2023

Sutton Ford responded

We apologize for the inconvenience. We have been trying to hire as many technicians as we can. We allow for overnight drop off and the technicians begin at 7:30am. We try our best to move individuals up if there are cancellations or no shows. We appreciate the feedback.

April 06, 2023

Dealership Rating
Employee Rating

This dealership is so great that I'm buying another car in a month or so I'll have the same salesman cuz he's a Superman and the same service writer cuz she knows what she's doing everybody at the dealersh More

by akitahj
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Eric Maymon , Anita Sutton

April 05, 2023

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Employee Rating

Professional, courteous, respectful to everyone who comes in to have their cars serviced and completes work on time promised More

by cwhite26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jamie Vasquez , Cree Lyons, LaToyta McDonald

April 04, 2023

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The service manager Jamie and his team member Melissa were very accommodating and helpful make sure my truck was seen in a timely manner More

by billyvick1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jamie Vasquez

April 04, 2023

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Employee Rating

The service is always handled very well. From checking in to the completed work. I have always been completely satisfied. More

by jleddin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eric Eric, Cree Lyons

March 30, 2023

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Employee Rating

Prices are too high! Your separate charge for each diagnostic test (I needed 3) of $179 is ridiculous. More

by regina213
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

March 29, 2023

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Employee Rating

My vehicle was serviced in a timely manner. Coupons that were mailed out certainly helps bring down the cost. More

by JLG0413
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jamie Vasquez, Jillian Stanford

March 25, 2023

Dealership Rating
Employee Rating

Very helpful and amazing customer service. Quick repair I am very pleased! Much better than Ford of homewood More

by noellenicolem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jamie Vasquez, Jillian Stanford , Eric Eric, Cree Lyons, Randy Mohrbach

March 22, 2023

Dealership Rating
Employee Rating

Always friendly service. The team answers all questions. The staff checked recalls and warranty to see if costs are covered. More

by g.smith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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